I have been back and forth with the GW support team about ingame lag that (at times) makes the game unplayable. To make a long story short, they asked me to run a program called pingplotter while playing to see where I am losing packets. There is 10-100% packet loss, but it is occurring at servers that are not within their network (according to them).
So I contacted my ISP, who have been useless so far. The packet loss does not occur on their servers per se (I have roadrunner, .rr.com) but on another server apparently run by a company called PCCW (.pccwbtn.net). So far, rr support won't do anything because the tech people I have talked with claim that is not their problem.
So who is responsible for PCCW? What do I need to say/do to get this resolved? (GW support recommended that I have rr open a support ticket with PCCW, which they will not do).
I appreciate any help.
So I contacted my ISP, who have been useless so far. The packet loss does not occur on their servers per se (I have roadrunner, .rr.com) but on another server apparently run by a company called PCCW (.pccwbtn.net). So far, rr support won't do anything because the tech people I have talked with claim that is not their problem.
So who is responsible for PCCW? What do I need to say/do to get this resolved? (GW support recommended that I have rr open a support ticket with PCCW, which they will not do).
I appreciate any help.