Outlook Issue(cant mark as unread)

D

damonposey

2[H]4U
Joined
Nov 1, 2006
Messages
2,320
It's a strange chain of communication that led me to have to take care of this problem, but i digress.

The problem is simple, A client uses outlook 2007 with an exchange server. She intermittently can't mark emails as unread.

I'm trying to pin this to either an exchange server issue, or a client issue. She uses her blackberry to access her email as well, so I'm wondering if it might be related to the 2 PCs struggling with messages?

Any ideas?

Googling just brings me to guides on how to mark as unread. right click. mark as unread. oh golly gee, if only it were that easy.
 
What happens when she tries to mark it unread? Is the option just not there, or does it not show up as unread?

I've found that people using two different devices to manage their email can cause weird problems like this. Of course, it's more prominent in calendars (reoccuring appointments, anyone?), but email can have it's quirks too.
 
Demon10000 said:
What happens when she tries to mark it unread? Is the option just not there, or does it not show up as unread?

I've found that people using two different devices to manage their email can cause weird problems like this. Of course, it's more prominent in calendars (reoccuring appointments, anyone?), but email can have it's quirks too.
Click to expand...

The option is there. it just doesn't show up as unread after she selects the option.
 
How is she connected to the email server is an important question. Also when using two devices I found that this happens a lot if you do not give enough time on one device to do a send and receive before going to the other device.
 
Is she using any 3rd party desktop search products with it? Google Desktop or Copernic? I've seen some problems with Google Desktop interferring with other things in Outlook. Copernic I've seen keeping Outlook open until you shut it off as well.

How is delivery set? Just connected to the server? PST delivery? Cached Mode? If PST run ScanPST on the PST file. If Cached Mode, you can run ScanOST, or temporarily disable Cached Mode and disable the offline folder use in Advanced Options. I've seen weird things with corrupted PST and OST files.
 
vage said:
How is she connected to the email server is an important question. Also when using two devices I found that this happens a lot if you do not give enough time on one device to do a send and receive before going to the other device.
Click to expand...

It's an exchange mail server. cached mode. That is what I'm told.
 
Blackforge said:
Is she using any 3rd party desktop search products with it? Google Desktop or Copernic? I've seen some problems with Google Desktop interferring with other things in Outlook. Copernic I've seen keeping Outlook open until you shut it off as well.

How is delivery set? Just connected to the server? PST delivery? Cached Mode? If PST run ScanPST on the PST file. If Cached Mode, you can run ScanOST, or temporarily disable Cached Mode and disable the offline folder use in Advanced Options. I've seen weird things with corrupted PST and OST files.
Click to expand...

She does use Microsoft Search. Do you think that could be it? It is cached mode. I'll try that scanOST idea, Thanks.

the thing is, if it was MS search, we couldnt' disable it. she relies on that program to sort through hundreds of emails a day.
 
Oh by the way, not sure if this is contributing or not, but she is a high volume outlook user. She has 14000 messages in her inbox alone not including all of her archives. I wonder if outlook is just freaking out.
 
damonposey said:
Oh by the way, not sure if this is contributing or not, but she is a high volume outlook user. She has 14000 messages in her inbox alone not including all of her archives. I wonder if outlook is just freaking out.
Click to expand...

Now Microsoft does recommend you keep the number of items in a single folder under a certain limit (10k I think? Maybe 15k?) for client performance reasons, but typically its not a problem. Just slows it down a bit.

You can also try cleaning the view cache (the list of objects in the folder is a view cache) if my other suggestions before don't work.

Outlook /cleanviews
 
damonposey said:
She does use Microsoft Search. Do you think that could be it? It is cached mode. I'll try that scanOST idea, Thanks.

the thing is, if it was MS search, we couldnt' disable it. she relies on that program to sort through hundreds of emails a day.
Click to expand...

Don't think MS Search is the problem as most problem reports have been 3rd party search plug-ins. MS Search is more 1st party.
 
You must log in or register to reply here.
Back
Top