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Open Box HDD from Newegg?

B

bastage

Pics of your wife?
Joined
Mar 4, 2010
Messages
12,874
So I came across the Samsung HD204UI 2TB drives Open box on newegg for 61 bucks each. Ended up ordering one & then a few minutes later ordering another 2 (no more left).

Savings of about 29 bucks per drive. I Was wondering what everyone's opinion on openbox drives from newegg & whether or not the savings is worth it.


And these will be going into my WHS along side the 1tb Samsung F2 & 2x 1.5tb Samsung F2's that are already there..
 
I Was wondering what everyone's opinion on openbox drives from newegg & whether or not the savings is worth it.
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I would just wait for the sale to get a similar price without the higher % chance of getting a DOA drive.

But if you already ordered them and they shipped its not worth sending them back. Just test them like you should test every drive you get. Since you mentioned windows do a full format and then check the smart.
 
You are going to hear from a number of people here that it's "not worth the savings for the potential hassle" and "they were returned for a reason". HOWEVER I will say, there was a sale on some cheap Hitachi 2TB open box drives a while back and I bought (I believe) 4 and have not had an issue with any of them (that was several months ago). I checked the warranty after I received them and there was still 3 years left essentially so I just went into it knowing that I might have to RMA some. So, just know that you are rolling the dice a bit but it doesn't ALWAYS end badly; just make sure you have RAID on your primary data (RAID6, woo) AND backups.
 
You know there is a coupon code that brings them down to $75 new, so you saved $14 per drive. I would have gone new since open box usually isn't covered under manufacturers warranty, and newegg doesn't pack drives very well. If you read the manufacturers warranties if you ship the drives in bubble wrap and peanuts that may void the warranty. And the drives were shipped at least 3 times, once to the previous customer, back to newegg, and back to you. I'd say $14 isn't worth the savings and the potential loss of warranty. If hitachi requires a receipt for an rma it will say open box so you might get the shaft.

This is from hitachi's warranty page:

Edit: My bad thinking hitachi, fixed to samsung below.
 
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Actually the Manufactures warranty will still be valid. Its a HDD so its based off of manufacture date.

And I am well aware that I may have to RMA a drive or 2. & I realized after the fact that the new ones were on sale right now. Still a savings of 42 bucks across the 3.

As far as Packaging goes Samsung drives always come the same. They come in a Plastic Clamshell. I have several still sitting around here. Around the plastic Clamshell there was always bubble-wrap around that. And bubble wrap does not void warranty's.. Styrofoam Peanuts however do.. Although I dont know that for sure with Samsung HDD's as I have never had to RMA one (hence why I am a fan of them). But the above was the case with both WD & Seagate.

Drives are not shipped yet. They were just ordered a little bit ago. Also I noticed them I Think pretty close to when they went up on newegg I think (Had done the same search earlier & the open box drives weren't there). There was a total of 4 of them so I am guessing that they were probably someone's raid 5 that they changed there mind on or decided to get 7200 RPM drives or something.

Historically as well I have had great luck with Newegg OpenBox items.. 100% success rate. Refurbished on the other hand nothing has ever worked right out of the box.
 
oops my bad for some reason I thought hitachi even though I found price for the samsung

Well according to samsung you don't have a warranty because you are not the first purchaser of the drive.

Hard Disk Drive
Product Warranty Period Part Not Covered
Hard Disk Drive 3 years limited warranty
(Warranty applicable from the date of manufacture) -

This warranty is confined to the first purchaser of the product only.
Repair or replacement will be carried out through the Company's Service Centres (Refer the list) or it's Authorised Service Centres or it's Dealer's Service Centres.
In the event of repairs/replacement of any part/s of the unit, this warranty will thereafter continue and remain in force only for the unexpired period of the warranty. Moreover, the time taken for repair/replacement and in transit whether under the warranty or otherwise shall not be excluded from the warranty period.
The company or it's authorised service centre/ service dealer, reserves the right to retain any part/s or component/s replaced at it's discretion in the event of a defect noticed in the equipment during the warranty period.
Any change of address shall be intimated to concerned service centre for continuation of warranty.
Warranty for the unexpired period shall continue after the product is inspected by the concerned service centre and the product is found free from transit damage.
The customer shall have to pay a visiting charge towards inspection, as applicable.
In case of any transit damage, the product shall be repaired by the concerned service centre on charges and warranty for unexpired period to continue.
The warranty does not cover demonstration/ installation of the product purchased.
The warranty does not cover accessories external to the system.
The company's obligation under this warranty shall be limited to repairing or providing replacement of part/s, which are found to be detective.
Repairs during warranty period shall be carried on "Carry In" basis. Wherein for service the purchaser shall bring the product to the Service Centre with whom the set is registered for warranty service. The warranty does not cover cost of transportation of system from place of installation to the Service Centre.
The concerned Service Centre will advise the customer whether to effect the repair at site or its Service Centre.
Any part/s of the system replaced by the company at it's discretion shall be with a functionally operative part.
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You going to call samsung and tell them I ain't the 1st purchaser? Beyond that as I said its based off the manufacture date.
Posted via Mobile Device
 
bastage said:
You going to call samsung and tell them I ain't the 1st purchaser? Beyond that as I said its based off the manufacture date.
Posted via Mobile Device
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How would I do that? If they require a receipt you might get the shaft. I'm just letting you know so you had a fair warning.
 
You posted the answer to that. Its manufacture date. Means they won't require a receipt.
Posted via Mobile Device
 
bastage said:
You posted the answer to that. Its manufacture date. Means they won't require a receipt.
Posted via Mobile Device
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They can still ask for a receipt to make sure you bought it and are not the second or third owner, only way to be sure is to actually contact them and ask if they require a receipt. It doesn't state that they do or don't require a receipt, the warranty based on manufacture date would imply they don't care about a receipt but they specifically state that you must be the first purchaser of the drive and they may ask for a receipt to check that.
 
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munkle said:
They can still ask for a receipt to make sure you bought it and are not the second or third owner, only way to be sure is to actually contact them and ask if they require a receipt. It doesn't state that they do or don't require a receipt, the warranty based on manufacture date would imply they don't care about a receipt but they specifically state that you must be the first purchaser of the drive and they may ask for a receipt to check that.
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I can't really state about Samsung, but over the years I have had to RMA items. Nobody has ever asked me for a reciept.
Intel, WesternDigital, OCZ, Hiper, BFG, Abit, Corsair. Asus, Gigabyte, Chaintech, XFX

Honestly I don't see why Samsung would be any different. You can usually tell if they need a reciept if you just check their RMA procedures page. It should state if you need a reciept or not.
 
koolaidkitten said:
I can't really state about Samsung, but over the years I have had to RMA items. Nobody has ever asked me for a reciept.
Intel, WesternDigital, OCZ, Hiper, BFG, Abit, Corsair. Asus, Gigabyte, Chaintech, XFX

Honestly I don't see why Samsung would be any different. You can usually tell if they need a reciept if you just check their RMA procedures page. It should state if you need a reciept or not.
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I've only ever been asked for a receipt by antec (this was about 3 years ago), while it may not happen it could. But I have never rma to samsung so I don't know for sure, I only bought seagate before which are still running after 5 years of being constantly on. But Seagate doesn't seem so hot now.
 
antec didn't even ask me for a receipt. The only time I have ever been asked for a receipt the product was old stock so it was out of the manufacture warranty without proof that it was 2 years old when I bought it.
Posted via Mobile Device
 
Look through the RMA process of those drives... they don't require a receipt unless it says out of warranty. Last time I had this problem was when Seagate changed from 1 year to 3 year warranties and some drives weren't updated in their database. I had to fax/email a pic of my receipt and they fixed the warranty.

I've ordered dozens of open box drives from newegg w/various results. Some of the open box were Recerts that prob arrived DOA to the customer, exchanged, and then sold as open box. Others were new drives w/less than a 3 year warranty, ie i had 5 seagates w/2 years warranty left. Usually I purchased these w/new drives and I don't think open box drives had any more issues then new in box drives. I'd have to look through my spreadsheet of a hundred drives, but I don't recall ever receiving a bad batch all at once or having a bunch of drives die all at once... The only bad batch I recall were 8 WD & seagate drives from Dell OEM that all died within a year... I blame Dell handling though... :-p

Inconsistently poor and inadequate Newegg packaging made me wonder their yearly packaging budget and probably shaved months off a drives life. All I could do was provide them with a comfortable room, lots of hot food, and some TLC to keep the drives alive. It's amazing how some of these drives have survived after the abuse they must have seen from the rough Brown Box...
Recently, though, I've noticed their drives coming in smaller brown boxes packed all nice and neat... similar to ZZFs white foam boxes, but sometimes I get the occasional bubble wrap & foam peanuts with less packaging tape than lady gaga wears emerging from the egg...
 
Look through the RMA process of those drives... they don't require a receipt unless it says out of warranty.
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I have not done a Samsung RMA yet (only have 3 samsung drives and they are working fine) but I have done over 50 RMAs over the years at work for at least 5 different drive manufacturers and none of them ever required a receipt.
 
So what's the best way to test the new drives from within whs before adding them to the drive pool. Can't test then in my other system since no more sata ports available on it.
Posted via Mobile Device
 
munkle said:
They can still ask for a receipt to make sure you bought it and are not the second or third owner, only way to be sure is to actually contact them and ask if they require a receipt. It doesn't state that they do or don't require a receipt, the warranty based on manufacture date would imply they don't care about a receipt but they specifically state that you must be the first purchaser of the drive and they may ask for a receipt to check that.
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What, Newegg doesn't give him an invoice/receipt since it was an open box purchase?

And technically, Newegg is the first purchaser since they are reselling the drives, so what does that mean???
 
Zepher said:
What, Newegg doesn't give him an invoice/receipt since it was an open box purchase?

And technically, Newegg is the first purchaser since they are reselling the drives, so what does that mean???
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Newegg always emails you an invoice of your order. And if you follow your other logic, the distributer would be the first purchaser not newegg, but that's not how it works. It's the first end user of the drive, who returned the drive to newegg who sold it to the second end user.
 
Got the drives in hand. Will be installing them tonight. Is there a good Windows based HDD test I can run before I add these guys to the drive pool?
 
In windows I would do a full format. Then check the SMART.

In linux I like to do a 4 pass badblocks read/write test. Although that took over 30 hours for my hitachi 2TB 5K3000.
 
Drives formatted fine & checked out using HD Tune Pro. They are now in the storage pool bumping my total up to 9.1 recorded GB in WHS. Only room in the A04 for 1 more drive now without using the 5.25" bays
 
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