I wonder if they even gave you the right update. After all, we have pictures of the FP241VW in Korea with the Overscan option in the menu, so obviously the right update is floating around out there somewhere.
I just want this problem fixed soon. It's a bit of a drag seeing all sorts of jaggies on my PS3 and Xbox 360 because of improper scaling.
Does the VW use the same firmware as the W & WZ? Or do they latter ones need a modified version of the VW's?