Hey Guys/Gals. So my office runs a 24 port HP Gigabyte Switch that was hooked up to a Watchguard firewall. Our IT provider came down yesterday because we are upgrading our service provider and part of that upgrade is the provider is taking over the firewall on their end. It also turns out our current cable modem is broken and only providing 5% of our total speed, our cable provider is coming out to replace it at their leisure (as usual). Now, our IT rearranged all the ethernet cables as the watchguard was coming out, and now half our office doesn't have internet. They are blaming poor terminations on the Cat6 cables as well as needing a new switch. So I have a few questions and need a bit of a sounding board. Additional information: 1. I have confirmed that the cables are working from Phones/PC's to the switch, as in both sides light up when plugged in and turn off when unplugged. 2. I have also confirmed that the terminations are not great, as some cables can be wiggled and they lose connection briefly. Questions: 1. Does the sudden loss of connection add up to poor termination? 2. Is the switch involved at all other than being old? 3. Does this sound more like a cable modem problem? 4. Did they f up? thank you in advance.