Number for Steam?

N

Nicolaskl

Gawd
Joined
Oct 7, 2004
Messages
973
I paid for the Orange box two days ago and it wont let me download TF2 (or Peggle, for that matter). The POS just says my order is still processing. For 2 frigging days? The money was long since already been debited out of my bank account, I checked.

Anyone have a number to call these twits? It seems from their website that the only thing you can do is submit a question and then sit around for lord knows how long (2 days so far) waiting for a reply. I can't even post on their crappy forums because my account has to be approved by a moderator? Are you kidding me? They can take my money but that still doesn't give me the privelege of posting on their support forum?

The complete lack of CS is so bad it's almost like they're doing it on purpose.
 
corrosive23 said:
:rolleyes: Wow, I guess clicking on Valve and then Contact Us was too hard?


http://www.valvesoftware.com/contact.html
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I guess you learning how to read is too hard:

For all issues related to Valve's games, technical support, or Steam™, please visit www.steampowered.com.
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I already called Valve and left them a message, but considering they SPECIFICALLY say that problems with Steam are to be directed TO STEAM (and that there's no way to get an actual human unless you just randomly dial around their phone system), I doubt it's going to go anywhere. That's why I asked for the number FOR STEAM CS, NOT VALVE. You know the difference?
 
Unfortunately, I've never found a telephone number to contact Steam. It seems as though everything is done through their support ticket system. Last time I had an issue, it took 1 week to get sorted out.
 
I can see where the OP is coming from; the CS for Steam is barely existent, and what's there ain't good. I got banned from CS 1.6 / DOD / HL1 / every other game based on the HL1 engine back in 2003 for cheating. I'm still banned. I contacted them and asked if they could explain themselves, and they said policy is not to discuss cheating violations. I pointed out that I didn't cheat, and have never cheated, and never will cheat - which is fact. I do not cheat, I find it to be the lamest, stupidest thing a person can do. They still stuck by their "SOP is not to talk about it" line. After about 2 years of being banned I contacted them again and asked why I was banned for 5 years, and after about 2 weeks, they said it was because they were testing out different ban lengths at the time, and I happened to be "caught" while they were testing a 5 year ban length, even though they were at 1 year about a week after I got banned.

I've said this like 20 times here, but it bears repeating: the creative side of Valve is amazing. They're consistently responsible for some of the highest quality, most entertaining games on the market. Their business side is absolutely abysmal. They promise release dates the creative teams can't possibly make and consistently delay games for months, and on several occasions years at a time. They accept no accountability whatsoever for their product because they're aware the product the creative teams put out is worth the price, so they don't both with any "frills" like decent customer service. Or any customer service at all.

I hope that after Episode III comes out, the creative portion of Valve leaves to form a new dev studio and the business types are left to wallow in a money bleeding shell of an enterprise, with those most responsible for the current pitfalls associated with buying a Valve product staying with the company for long enough to see their salaries slashed and their corner office furnishings sold at 10% of their value to recoup some of the debt before being boarded up. I feel pretty strongly about them.
 
Steam is a program, Valve is the company, you can't call a program on the phone. Valve doesn't have phone support.

Try closing steam, deleting clientregistry.blob in the steam folder and then launching steam again, it usually fixes most errors.
 
Exactly. Valve doesn't have phone support and tells you to go to the Steam website for support, which doesn't offer anything besides an obscenely unhelpful ticket system. This is sort of the source of ire, here.
 
Nicolaskl said:
Maybe you can't read either, since I'd say accusing me of not being able to read would be a personal attack.
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Rofl @ this kid...

Talking down to an admin on a forum, is like punching a police officer in the face. Your going down..
 
Temperfied said:
Rofl @ this kid...

Talking down to an admin on a forum, is like punching a police officer in the face. Your going down..
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OH NOES@!!!11 I talked to him the same way he talked to me.

lol at your ridiculous analogy.

Thanks to the people that actually attempted to help, to the people posting spam, trash, and trolls: get a life.
 
Nicolaskl said:
OH NOES@!!!11 I talked to him the same way he talked to me.
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I disagree, but it doesn't matter. Nobody gets banned for being a jerk the first time, unless they spectacularly fail to comprehend simple decency. If they did get banned the first time, it would be very quiet around here.

And I'm not an admin. People often assume I am because I am a Hardware Editor, but I am not. The only "power" I have here is the power of suggestion. ;)

---

Anyway, yeah, Valve's Steam ticket system is the only support option you have for support there.
 
How old is Nicolaski? His balls probably haven't dropped yet...

This is hilarious.
 
Grow up stryker, you're flaming and going off topic at the same time.

Nicolaski, as it was said previously, the steam support tickets are the only way. You can make several tickets though, maybe that might get their attention more.
 
Lol, Revenicus, maybe you can't detect sarcasm either. :p Cool down... lol..

edit: I can't help but keep laughing on the floor o_O
 
Well that sure didn't take long for this thread to crash and burn. I'd suggest that the overall tone of the original post is what has invited such enthusiastic responses.

To answer the original question, I recall reading something about only being able to join the TF2 beta if you purchased before October. This probably includes being able to preload it as well. I'm not sure about Peggle, perhaps it was part of the same deal.
 
In all seriousness even if there was a number for steam you'd probably get to talk to a real person eventually who would take all of your info and make a ticket for you that would go into a queue....just like if you filled one out online.
 
Timbowens said:
He didn't get shown any, why aren't you flaming the other guy as well?
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Eh? Didn't get shown any what? And, for the record, I didn't flame anyone. I merely suggested in an ironic tone (which, granted, may be lost entirely on the intarwebz) that he review the rules and keep his attitude in check.
 
Mark_Warner said:
Eh? Didn't get shown any what? And, for the record, I didn't flame anyone. I merely suggested in an ironic tone (which, granted, may be lost entirely on the intarwebz) that he review the rules and keep his attitude in check.
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He's probably referring to the fact that in the very link that he posted (while being an ass) was text that indicated that same link was entirely useless as far as helping me.

There was no TOS posted in the thread where I pointed out that he was a gibbon that didn't even read his "helpful" link, so you saying I don't know how to read isn't really the same as me saying he doesn't know how to read.
 
Nicolaski,

I would either send another support email and wait, or dispute it with your CC and repurchase if you so choose. I would proceed as if they don't have a support number.
 
Hey man, this is 2007. You're renting the ability to possibly install and possibly run the game. Noone said it had to work or you'd get support, come on now, this is PC gaming.
 
serioushk4.jpg
 
wespott said:
Posting in an epic thread!
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mmm you can almost taste its epicness

Dapperdan said:
Ok I got my popcorn now
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chuck us some, this is gonna be interesting.

and for the OP:

email steam, and email them alot, thats the only form of communication you have with them, might as well use it until it works.

Brute Force: If it doesn't work, you're not using it enough.
 
The Null said:
and for the OP:

email steam, and email them alot, thats the only form of communication you have with them, might as well use it until it works.

Brute Force: If it doesn't work, you're not using it enough.
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I don't think it's really any more difficult to ignore 20 emails than 1 email.
 
Nicolaskl said:
I don't think it's really any more difficult to ignore 20 emails than 1 email.
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I feel your pain. They disabled my account over a month and a half ago for no fucking reason. Now I can't find my HL case to give them a picture of my CD key to get it back. I'm about to ready to just let them fucking have it. They can fuck off. I'm too busy and the games are played out anyway. They didn't even answer my emails from their shitty support system for two weeks.
 
bboynitrous said:
I feel your pain. They disabled my account over a month and a half ago for no fucking reason. Now I can't find my HL case to give them a picture of my CD key to get it back. I'm about to ready to just let them fucking have it. They can fuck off. I'm too busy and the games are played out anyway. They didn't even answer my emails from their shitty support system for two weeks.
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Come on, tell the truth. You know you want to get it off your chest.
 
Am I late? What did i miss? Shux, i hate being late to the party.
 
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