Hello I bought a Gigabyte SandyBridge board and the pins in the socket were bent, I think one was even broken when I looked at it with a magnifying glass. When I sent in the RMA request I was upfront about the pin situation and selected it as defective, and selected exchange. Note I am not blaming Gigabyte or Newegg for the bent pins, it could've been the carrier or many other factors. Plus mistakes occur on the assembly line all the time. Has anyone had success in exchanging a motherboard with Newegg once the RMA is initially approved in this situation? I hear of RMA rejections later in some cases. I've only RMA'd 2 items -- this being my second item -- out of 300-400 orders so I would hope they take that into account that I'm not a negligent customer with merchandise. And what are my options if my RMA is rejected once Newegg receives the package? Should I go through the usual customer service phone call or are there escalation options at my disposal? I'm paranoid about a bad outcome but I'm hoping they'll exchange it given my track record as a customer and the fact I was upfront about the pins in the RMA request. I'll update this thread with my situation as it progresses. I dropped off the package at a Staples UPS desk today. Also, would bent pins have done any damage to the CPU itself? I notice multiple markings on the contacts on the CPU where the bent pins were. I made absolutely certain to set the CPU in the socket with the proper alignment the first time, and at no point did I force it into the socket. Thank you.