Newegg sliding downhill ?!!

[zalazin]

Well you know good things don't last forever. I am putting this in general hardware because I want everyone to see it. Newegg is starting to be guilty of not caring about their customers.
In the past they didn't lie about credits or refunds. I have bought things. and had the price drop the next day. I promptly recieved a credit expecially when I hadn't yet received the item.
I bought an XFX GT6600 AGP on 18 Nov at $245.00. On Saturday Nov 20 price dropped to 225.00 of course the item wasn't in stock by then. I emailed Newegg about the price, No response!! Monday 22 Nov I spoke with a Newegg Rep I was promised a credit refund on my VISA card for $20.00. Black Friday still no credit. I again spoke with a rep again I was assured a credit. Now its Monday Nov 29. I again sent the original email and added to it my displeasure. Even with the holidays it doesn't take this long for a credit to process. My VISA card company informed that no attempt has been made so far to credit my account. If you go to resellerratings.com you will find all is not as well in Newegg land, where it used to be virtually all favorable ratings Neweggs shipping and customer service has fallen to a new low for the month of Nov 2004. Just because a company was good doesn't mean it will always be so. I will be watching Newegg closely as they seem to be forgetting the reason people buy, good prices and service. I hope they learn because there are other places to buy hardware.

 

[GJSNeptune]

They're tricky. I once saw an item for sale, and the next day they had it on sale during one of their One Day Sales. The item's price was actually more than the day before.

 

[Stellar]

I agree. They are still have the best selection and prices, but if you ever have to deal with them after a purchase, their service is not up to par anymore.

Which is why I've switched to buying all my parts from ZipZoomFly and SVC these days.

 

[HardD99]

all i can say is, buy somewhere else then, name another retailer that has this big of selection, good prices, and half way decent (as u say) to awesome CS....

 

[Stellar]

all i can say is, buy somewhere else then, name another retailer that has this big of selection, good prices, and half way decent (as u say) to awesome CS....

www.svc.com

 

[zalazin]

Buy another Place? Exactly what I will do if they continue to screw up. You don't sell your soul to any one retailer.

 

[gamekid]

i thought i read somewhere in newegg's policy that they are not responsible for price changes? but i dont know, they shouldn't be if they do not specify......its the holiday season, a lot of people are probably callin in and the people that work for newegg are probably getting fed up. if u talk to people all day long on the phone asking for ur help, u would get kind of cranky too

 

[RandysWay]

When I purchased all the parts for my PC, a few items dropped prices after I received them, which was around $15.00 total. I e-mailed NewEgg and they refunded me about two days later.

 

[zalazin]

Good for you! Wish they cared enough to take care of me as a soon to be EX-customer of Newegg!!

 

[King of Camelot]

Price Alert​

You will receive an email when this item's price drops to your price point. However, due to real time inventories and daily changes of prices.You will not be refunded any price difference on your current or previous orders! .Prices do and will go up from time to time. All items on Newegg.com are sold at most current prices. Price drops are usually due to manufacturers' cost drop. Manufacturers do not offer any price protection. Therefore, Newegg.com does not provide any price protection. You will not be refunded any price difference on your current or previous orders! Please only use Price Alert as reference tool.

Straight from the Egg its self. This has been the policy for as long as I can remember. So stop complaining about not getting a refund, the fact that you've gotten refunds in the past should be enough considering they are against company policy.

 

[Chrs]

NEWEGG

-------------- Original message --------------

> Dear Valued Customer,
>
>
>
> Thank you for purchasing at Newegg.
>
>
>
> Please accept our deepest apologies for your recent inconvenience. We regret to
> inform you that one or more of your packages have been delayed, as a result of a
> mechanical problem within a warehouse. Please know that this is not a standard
> operating procedure for Newegg. As of now, the issue has been resolved and you
> can expect to receive your future orders with the same speed and processing that
> Newegg is acclaimed for.
>
>
>
> For the inconvenience of this unfortunate delay, please accept a small gift from
> Newegg as a token our appreciation for your continued patience in this matter.
> Feel free to check your Order Status within the next few days for further
> details.
>
>
>
> Thank you again for your time and patience. If you have any further questions or
> concerns, please feel free to contact us toll free at 800-390-1119 or send us an
> email at service@newegg.com.
>
>
>
>
> Sincerely,
>
>
>
> Newegg Customer Service
>

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MY REPLY

I've been checking my order status for the past few days, and I don't see anything regarding a gift.

Thanks
Chris

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NEWEGG

Dear Chris,
Thank you for contacting Newegg.

We apologize for this inconvenience. Regarding the small gift, it will not come with your current package. And you may also not see it on your account. We will send it to you separately later. If in any chances, you may not receive it, please contact us and we will be happy to send you one again. The free gift we will be sending you will be a surprise. It will be some sort of customer appreciation gift. If the gift you receive is not to your liking, feel free to reply to this email with a request of another Newegg customer appreciation gift ( $10.00 or less) that you would rather have and we would be happy to send you this gift as well. Thank you. Your understanding is truly appreciated.

If you have any further questions or concerns, please visit our FAQs <http://www.newegg.com/app/faq.asp> page or you may call our customer service department and one of our representatives will be able to assist you.

To post or read a testimonial please visit: <<<http://www.newegg.com/app/testimonials.asp>>>

Thank you,
Cally
Newegg Customer Support
mailto:callyxu@newegg.com

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MY REPLY

I haven't received anything yet, I was wondering if I could get a T-shirt and a couple pens. Hey if Newegg is feeling really generous, how about a Radeon 9800 Pro Video Card.

Thanks
Chris

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NEWEGG'S REPLY

Dear Chris,

Thank you for contacting Newegg.

We apologize for any inconvenience this may have caused you. We have created an order to send you the free gift. The order number is 8082108, and you may check the status online as you wish. However, we are not able to send you the video card. Thanks again for your understanding!

If you have any further questions or concerns, please visit our FAQs <http://www.newegg.com/app/faq.asp> page or you may call our customer service department and one of our representatives will be able to assist you.

To post or read a testimonial please visit: <<<http://www.newegg.com/app/testimonials.asp>>>



Thank you,
Cally
Newegg Customer Support
mailto:callyxu@newegg.com

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This all started at the beginning of the month. I checked the order and instead of getting a t-shirt or at least some pens, I got a black hat. I might sound selfish, but I don't feel like they've kept their word.