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As the reviews always say, lol.
I've a string of failed products from Newegg here lately, incompatible laptop ram, bad vid card, and now a bad fan controller. Each time I contacted NE thru live chat, they waived the restocking fee, and even gave me free UPS return shipping.
Yesterday they didn't even make me RMA the fan controller, under $25, so the just issued a credit on my credit card, no RMA involved. In each case I replaced the bad product with same or similar product, and had no problems with them working in my machine.
I must say that this is way beyond fantastic customer service. Will put them on the first to buy from list.
In all fairness I have also had very good experiences with Mwave, and recently Fry's outpost. I have spent a lot of money on PC parts here in the last 8 months or so.
I've a string of failed products from Newegg here lately, incompatible laptop ram, bad vid card, and now a bad fan controller. Each time I contacted NE thru live chat, they waived the restocking fee, and even gave me free UPS return shipping.
Yesterday they didn't even make me RMA the fan controller, under $25, so the just issued a credit on my credit card, no RMA involved. In each case I replaced the bad product with same or similar product, and had no problems with them working in my machine.
I must say that this is way beyond fantastic customer service. Will put them on the first to buy from list.
In all fairness I have also had very good experiences with Mwave, and recently Fry's outpost. I have spent a lot of money on PC parts here in the last 8 months or so.
