Newegg problems?

[XOR != OR]

Hey, is anyone else having problems with Newegg the past month or so? I can't RMA something without calling them, but their 800 number has been busy for the past couple days. And this isn't the first time I'm RMAing this equipment.

Further, I've sent about 4 emails in the past week, and I haven't heard anything back. Granted, christmas and all, but I'd still expect to get a response from an email.

Is this common when dealing with them? Why are they so popular if it is?

 

[Deleted member 65081]

I've had to RMA two things this month. In early december I received a floppy drive instead of two ide cables (similar part numbers) so I needed to send them back. I was able to complete that with their online RMA system, no direct interaction. Mid-December I received a DOA NEC DVD-ROM, was able to do an online RMA and sent back the drive, havnt received the new one yet, but yeah... I will chalk it up to Christmas.

In the last two years of doing business with them (and 25k+ on my account) I have had to RMA a few things hear and there. It's always been a smooth process, no problems worth mentioning.

I will suggest continuing trying to get ahold of them via phone, eventually you will get through- then give them a peice of your mind, I am sure they will pay for the shipping both ways.

 

[LordVampyre]

these guys have to be getting hammered after christmas.. be patient! I know I know..