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I tried to order a new system from the egg for two days and it was a horror story.
I placed an order online Monday at 3:00pm CST for a complete I7 system to tune of $5,300. About 5:30 I received an e-mail confirmation, great! The next morning I check my e-mail and they said there was a credit card verification problem and I needed to go to live chat to fix the problem. Since they are two hours behind I called American Express to check out the problem. They said no problem at all the charge was automatically authorized the previous day. I figured no big deal, must be a glitch. I waited until NE opened and got on line with them. I was told my phone number didn't match with AMEX?
I told them that they had made a mistake as I had the authorization number from AMEX, she did not care as they have their own procedure at NE. Nice, AMEX says they will pay for it but NE says no? We chatted a few more minutes on line and the rep said they would reprocess the order in 24-48 hours! I was getting upset at that point. I suggested canceling the order and starting over and she agreed. I placed the same order at 11:30 am.
Then at 4:00pm I get the same stupid e-mail, phone numbers do not match. I called AMEX again and they said the purchase was authorized. I was fuming. I got on live chat again and went through the same process for two hours! Finally they said everything was fine except for one thing, your order will not ship until next week sometime due to Thanksgiving. Outstanding! They told me that UPS would not be picking up the day before Thanksgiving. This was a bald face lie. So I canceled my second order and decided to elsewhwere and I told the NE Rep that I was.
I placed an order with Tiger Direct at 5:15pm CST and within two hours I was notified that it had shipped and delivery was guaranteed by Friday. That my friends is CUSTOMER SERVICE! It gets better, my order arrived this afternoon! Yes, I paid about $190 extra but it was well worth it. Tiger has my business forever!
I posted some pics in the intel processor if you want to see the goodies.
Sorry for the long post but you people need to know.
seeker
I placed an order online Monday at 3:00pm CST for a complete I7 system to tune of $5,300. About 5:30 I received an e-mail confirmation, great! The next morning I check my e-mail and they said there was a credit card verification problem and I needed to go to live chat to fix the problem. Since they are two hours behind I called American Express to check out the problem. They said no problem at all the charge was automatically authorized the previous day. I figured no big deal, must be a glitch. I waited until NE opened and got on line with them. I was told my phone number didn't match with AMEX?
I told them that they had made a mistake as I had the authorization number from AMEX, she did not care as they have their own procedure at NE. Nice, AMEX says they will pay for it but NE says no? We chatted a few more minutes on line and the rep said they would reprocess the order in 24-48 hours! I was getting upset at that point. I suggested canceling the order and starting over and she agreed. I placed the same order at 11:30 am.
Then at 4:00pm I get the same stupid e-mail, phone numbers do not match. I called AMEX again and they said the purchase was authorized. I was fuming. I got on live chat again and went through the same process for two hours! Finally they said everything was fine except for one thing, your order will not ship until next week sometime due to Thanksgiving. Outstanding! They told me that UPS would not be picking up the day before Thanksgiving. This was a bald face lie. So I canceled my second order and decided to elsewhwere and I told the NE Rep that I was.
I placed an order with Tiger Direct at 5:15pm CST and within two hours I was notified that it had shipped and delivery was guaranteed by Friday. That my friends is CUSTOMER SERVICE! It gets better, my order arrived this afternoon! Yes, I paid about $190 extra but it was well worth it. Tiger has my business forever!
I posted some pics in the intel processor if you want to see the goodies.
Sorry for the long post but you people need to know.
seeker
