NEVER get advice from Dell.

A

aznknife

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In the summer of 05 I had purchased a DELL Dimension 4700. It was $600 for 1GB RAM, ATI X300, P4 2.8GHz, and came with a free 19inch Dell LCD, and a free printer. I had also spent an extra $90 to get the Dvd Drive Updated to DL. Now as me being me I never used it until yesterday. I had flashed my 360 and was burning a backup copy of Dark Sector. My burner kept stopping at 30% giving me the "Power Calibration Area Is Full Error" (Means Laser Is Not Working). And because of this I wasted many expensive DL Dvd's (Thats another story). So after wasting 7 hours looking this error up I found that its a common error for BENQ 1620 (The drive that came with my system). So I contact DELL tell them my problem. At first they are very nice. Then they tell me some "Trouble Shooting Steps" (Or so as they call them). So anyways. I knew that deleting a registry file was not going to make the laser work. So after looking at some DL burners at the friendly newegg.com. I decided to give registry deleting a shot. Before buying a new DL Drive. Ok well I delete the registry files, and reboot. I go downstairs. I come back up and notice it keeps rebooting. So I knew something went wrong. Then my fans kick in and it gives me the "Friendly" Blue Screen of death. I reboot in safe mode, then boot into "Last Good Configuration", and everything is working fine now. Wow thanks alot DELL thanks for "Trying" to kill my system. :rolleyes:
 
Lol :eek:
Personally I don't think anyone here should ever bother getting advice from OEM companies. The support offered there is pretty much basic level for the generic computer user.
 
Yup, some of them are idiots actually, I speak with Dell, IBM, Gateway etc and their clueless. IBM before Lenovo bought them, some of the salesrep were cocky. Some of the Dell guys are cool and helpful. Gateway goodness they are pathetic. I only asked for the speaker bar for my Gateway LCD they having hard time with that. I just hung up already.
 
I knew that deleting a registry file was not going to make the laser work. So after looking at some DL burners at the friendly newegg.com. I decided to give registry deleting a shot. Before buying a new DL Drive. Ok well I delete the registry files, and reboot. I go downstairs. I come back up and notice it keeps rebooting. So I knew something went wrong. Then my fans kick in and it gives me the "Friendly" Blue Screen of death.
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I believe 0.02% of this story. Reason: Doesn't make one bit of sense.

First of all, if you knew deleting the registry file was going to solve nothing, why did you insist on doing it?

What registry file did they have you delete? Without knowing this, your statement is INVALID.

You're spreading fud - Dell has some pretty good customer support, and I've dealt with them for many years, so have alot of other people, alot of their support is scripted material, you must have done something wrong.
 
dell customer service is terrible. i just recently bought a computer and laptop there and have been misled and had constant problems with certain issues such as the promotional gift cards. the computers work fine but i was promised things and never received them. also i had to return the xps420 because the videocard overheated but when they sent me another one it came with slower ram (ordered 800mhz and received 667mhz) so i complained and after talking to manager i got a $25 profit from it. and for the longest time i have been fighting for promotional gift cards. it was supposed to be sent to me in 6-8 weeks from purchase but i didnt receive em for one comp. it took a total 12 weeks for it to come in but i guess my constant complaining worked since i received a total extra $250 coupon but im sure it's due to their customer service which i guess it means that its sort of good that they are bad. haha. so yeah now i have a camera for sis, ps3, cod4, extra ps3 controller using gift cards and coupons and yet still have $100 more to use hehe
 
Dell support is dumb.... coworker of mine had to the online chat support with Dell to get a CDROM replaced that would no longer open.. the online support person told him to try to open it in the BIOS.... my clever coworker didn't waste his time arguing over how one will open a CDROM via the BIOS so jsut told him it still didn't work...

another coworker on a support chat with them about a system that would not POST did not know what POST meant

LOL just realized you may have had the same idiot at support my coworker talked to
 
Really? eh, Dell gold tech support is always helpful for me. Guess they can't please everyone.
 
only time i received good help from dell so far was online and it was cause i wanted to see if ps3 was in stock since it wasnt on page. unlike the other dell ppl who said "we dont have access to that" or "i dont know" this guy told me they were limited supplies and gave me the exact amount that was in stock and when more was coming in. he even gave me the link that was taken off so that i could purchase the ps3. in our conversation he even said "lol" which surprised me for a bit :D
 
yeah their support isn't that wonderful....I wouldn't get a comp from them but they make pretty good laptops and monitors.
 
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