never complain about logitech

[Oldie]

Logitech is one of the companies that have my undying loyalty. They make great products, really support the gaming community, and stand behind their products like no other. I had an MX700 Duo fail nearly 4 years into the warrenty, and 3 days later I had an MX3000 to replace it with.

I don't necessarily like every product they make, but I'd recommend them to friends and family in a heartbeat.

 

[ChingChang]

WTF, seriously people,. Get rea! The paint get rubbed off because of every uses and you guys are asking for a replacement? That's just straight flat out abusing the system... Just because someone accidently discovered this that don't mean you guys can abuse their system... That's why I hated when people created a thread like this...

I agree.. If the paint is fading on your mouse.. it is NOT defective. The paint does not affect performance. If you think it does, just repaint it yourself

but for keyboards I can see why someone would call for a replacement if the keys get too bad. I've had a G15 for almost 5 months and the only key that the paint is fading off is the "S" key, but just barely. It would have to be pretty bad (multiple keys faded completely) for me to ask for a replacement though.

Logitech should just send a new bag of every key imo. These keys are very easy to pop off.. I don't know why they don't just send new keys.

 

[the gamer]

What kind of sound card do you have in that comp?

its in my sig, Creative Audigy 2 ZS Soundcard.

WTF, seriously people,. Get rea! The paint get rubbed off because of every uses and you guys are asking for a replacement? That's just straight flat out abusing the system... Just because someone accidently discovered this that don't mean you guys can abuse their system... That's why I hated when people created a thread like this...

Dude I was only joking (see ).

 

[hiredgun2112]

they are very good about returns. i recently had a problem at work with a mx duo's keyboard not working at all, and they sent me a new mx 5000 set, even though i couldn't find the receipt and didn't know if it was under warranty.

aw, i got a LX700 for my busted mx duo how did u get a way better one for the same broken product.. did u ask them for the mx5000 specifically?

 

[TrueChaos]

Had an experience like this with my Z2200's. About 6 months in the sub had developed an audiable flutter whenever no sound was playing but the sub had power. Called loigtech up, they shipped me out a new set right away.

Brother had an MX310 that had a control wheel die. Called em up, it was 3 weeks out of warrenty, they said dont worry about it and sent out a new one.

<3 logitech forever.

-Cameron

 

[t3chyo888]

WTF, seriously people,. Get rea! The paint get rubbed off because of every uses and you guys are asking for a replacement? That's just straight flat out abusing the system... Just because someone accidently discovered this that don't mean you guys can abuse their system... That's why I hated when people created a thread like this...

see its people like you that really &^%$ me off if you would read the dam thread all i asked for was anew s key i would have even paid for it. now the g15 keyboards have been know to have bad paint and thats why there replacing it.I did not bitch and moan and wine. I called ask to see were and if i could get a replacment key and there the ones willing to go the extra mile and give me a whole new keyboard. so you go spend $100 on a keyboard and 2 weeks later not be able to see the letter s on it. I have the old old keybord from before ps2 ports and there not 1 letter missing.logitech is just standing behind the quality of the product hence why all my input devices are logitech.

 

[bennetvu]

see its people like you that really &^%$ me off if you would read the dam thread all i asked for was anew s key i would have even paid for it. now the g15 keyboards have been know to have bad paint and thats why there replacing it.I did not bitch and moan and wine. I called ask to see were and if i could get a replacment key and there the ones willing to go the extra mile and give me a whole new keyboard. so you go spend $100 on a keyboard and 2 weeks later not be able to see the letter s on it. I have the old old keybord from before ps2 ports and there not 1 letter missing.logitech is just standing behind the quality of the product hence why all my input devices are logitech.

Dude, you are the one that needs to read the whole thread over. I said you accidently discovered this and people are trying to abuse it. So next time, read the whole thread before ranting...

 

[Lamont]

They can say "Yes" or "No" if they are going to replace an item because the paint wore off.

 

[TheDoucheMan]

Dude, you are the one that needs to read the whole thread over. I said you accidently discovered this and people are trying to abuse it. So next time, read the whole thread before ranting...

Um... no one said that they were going to abuse it. No one talked about how they had abused it. I don't know what thread that you have been reading. Some people joked about trying to find some old logitech stuff and get it replace, but that was a joke, and like one person did it. 95% of this thread has been people talking about how Logitech took care of them when they had a warranty issue.

You bitched about people getting their keyboards replace because they had a *factory defect* that caused the letters to rub off. Factory defects are exactly what warranty's are made to protect against, so I don't know where the hell you get off chastizing people about getting their new expensive component replace when it is defective. After years of use a letter might wear off normally.... probably not. I have a logitech keyboard that is several years old (used very heavily) and none of the keys have lost their letters or numbers. What happened with the g15 is abnormal.

All anyone has talked about was unexpectedly good service from logitech. Quit making up things to rant about.

I have a mouse that crapped out... I could probably get them to replace it, but I won't because I bought it refurbed.

 

[bennetvu]

You're obviously a noob. You just don't know what people will do for free stuff like this. Look at some of the questions that people are asking on this thread... Get some common sense and come back to edit your post.

Um... no one said that they were going to abuse it. No one talked about how they had abused it. I don't know what thread that you have been reading. Some people joked about trying to find some old logitech stuff and get it replace, but that was a joke, and like one person did it. 95% of this thread has been people talking about how Logitech took care of them when they had a warranty issue.

You bitched about people getting their keyboards replace because they had a *factory defect* that caused the letters to rub off. Factory defects are exactly what warranty's are made to protect against, so I don't know where the hell you get off chastizing people about getting their new expensive component replace when it is defective. After years of use a letter might wear off normally.... probably not. I have a logitech keyboard that is several years old (used very heavily) and none of the keys have lost their letters or numbers. What happened with the g15 is abnormal.

All anyone has talked about was unexpectedly good service from logitech. Quit making up things to rant about.

I have a mouse that crapped out... I could probably get them to replace it, but I won't because I bought it refurbed.

 

[ChingChang]

I think you all should calm down.

bennetvu, yes some people might abuse this, but I doubt that is what most people will do. Most people here should be mature enough to do this only when needed. The OP calling about his keyboard is not abuse, he never asked them for a new keyboard. They could have just sent a new bag of keys, but decided to send a new keyboard instead.

The small amount of money lost by Logitech on that new keyboard, is outweighed by the money they will make from him as an "advertiser". He recommends logitech products to his friends, they go out and buy them instead of competitors. Word of mouth = win.