never complain about logitech

T

t3chyo888

Limp Gawd
Joined
Jan 29, 2006
Messages
452
I have the logitech g15 keyboard and the paint on my s key is fading real bad so i called to see if i could get just the s replacment key. Well guess what there sending me a whole new keyboard for free. This is just awesome. I also called about my headphones i use when i go to lans there sending me a new set of those 2. I do not need o send anything to them i get to keep this g15 wich is working perfectly just that paint on the s key. I give an A+++ to logitech support.
 
True, but even better, this isn't the first time I've heard glowing things about logitech's replacement policies. Don't abuse them, but they often let people keep stuff that's only minorly messed. :D
 
So PIF. I'll take that "damaged" G15 off your hands so you don't have to worry about it :D
 
will not take advantage of logitechs support but i thought i would just tell everyone about my awesome service with logitech. i knew there was a reason i owne a logitech keyboard mouse speakers wheel game pad joystiuck webcam and remotes and even my xbox controllers all logitech.
 
the extra keyboard with the rubbed off S, how much ya gonna sell it for? id like to call dibs but no money, im poor right now.
 
That's not true... they never helped fix my problem with my Z-680... they said they have no more replacements or keep it stocked. They only offered me a coupon to buy a new set on my own, which doesn't make sense since I love my Logitech speakers... I had to find it on eBay by chance... buying it and praying its the new firmware, which it was!! I still love Logitech ;-)
 
Offered you a coupon to buy a new set? They just offered you a free set of speakers. Sounds like good service to me.
 
my mx duo died (spilled a glass of milk on it), but the mx700 that came with it works just untouched. I called them up, and they're sending me a new LX700 keyboard and mouse. I dont even have to send the old one back. :cool:
 
GlobalFear said:
Offered you a coupon to buy a new set? They just offered you a free set of speakers. Sounds like good service to me.
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No it was a discount coupon for a new set... I'd have to buy it retail price and use a 10% off coupon which is still more than newegg or somewhere else... I said thanks, but no thanks. :) Logitech is still a great company. It just happens that my problem was discovered after they stopped making the z-680's and their backup stock for problems went fast... or something.
 
They are good. My MX1000 mouse had problems with the scroll wheel and they sent a new one and I gave the old one to the wife.

3 year warrenty. I'll be buying more stuff from them.
 
they are very good about returns. i recently had a problem at work with a mx duo's keyboard not working at all, and they sent me a new mx 5000 set, even though i couldn't find the receipt and didn't know if it was under warranty. i think their don't bother to send it back policy makes a ton of sense. even the bluetooth stuff can't cost them much more than $50 to make - why would they pay for return shipping, and then pay a technician to fix the keyboard (which again costs them parts), only to have to sell it refurbished? makes no business sense.
 
I have to also say that their tech was easy to deal with and the response was awesome. I had an issue with my G5 mouse where the left button wouldn't stay enguaged if I held it down. They sent me a new mouse out which I just recieved yesterday, a whole 6 days before the date they quoted me. that is the way a company should deal with customer support.
 
Man i wish i had something of logitech that's faulty. Everything works fine. But its still good to know I can depend on their customer support.
 
I do like logitech. I just wish they'd quit painting the (*#&$* mice!!!

Seriously! the paint wears off after 2 years and it looks & feels like crap! It happened with my first mx700, and with the replacement they sent me. I just got a G5 because I was tired of swapping out the batteries, and the paint was wearing down again.

They could do like Apple and have a clear layer of plastic over the paint job. or just dye the #$(*&# plastic!

argh!
 
Did you submit a form in the webpage or email for support? My right button sticks a lot on my G5, I wouldn't mind a replacement. My G7 works great however. I'd complain if the paint wears out, but I jumped on the $67-50=$17 deal from Amazon. If I paid full price, the new black one looks like it won't have that problem.
 
I feel like alot of immoral people are going to abuse the service that Logitech's offering...
 
bennetvu said:
I feel like alot of people are going to abuse the service that Logitech's offering...
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i can imagine it happening but i have no prob sending back my headphones for replacement i have the non usb, with mic, one side went out.

hoping all goes well, going to call tomorrow, almost threw them in garbage.
 
Logitech is going to go out of business once the whole world see's this thread. LoL
 
"hey, my computer is broken and I think it's because I did something with your keyboard. Can you send me another one?! :D "
 
Yeah, I called about my dead MX700 and they sent me a new MX1000 :)

Lamont said:
They are good. My MX1000 mouse had problems with the scroll wheel and they sent a new one and I gave the old one to the wife.

3 year warrenty. I'll be buying more stuff from them.
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5 year warranty on mice!
 
zalman is another company with great support like this, its important that it does not get abused...


This message has been deleted by Papa-Ming. Reason: unnecessary
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unnecessary? lol, welcome to [h] forums!
 
They replaced my MX500 with a MX518 and replaced the control pod on my z-5500. I had to send the control pod to them, but it was still free none the less.
 
dont abuse the service logitech has please. i only asked for a replacment s key but they are sending me a whole new keyboard because they dont want this keyboard to have the same issues with all the keys.And no im not gonna sell this keyboard because they sent me a new one im gonna use it like they said as a replacment parts and what not just think i can replace every key no except the s key i have extras now if any one needs one or two.
 
I love Logitech product (look in sig) but the only thing I have problems with is in the following pics

S and D key letters rub off.

Some how I manage to rub off the paint, it happen in the first week.

With this last pic I also manage to rub off the Logitech Logo.


and with my Logitech Speakers I get this power surge clicks go through it at random times and the only way I get rid of it because it anoys me to death is when I put my Logitech :D Gaming headphones in.

Does anyone think I should ask um Logitech for replacements :D.
 
WTF, seriously people,. Get rea! The paint get rubbed off because of every uses and you guys are asking for a replacement? That's just straight flat out abusing the system... Just because someone accidently discovered this that don't mean you guys can abuse their system... That's why I hated when people created a thread like this...
 
The g15 has a serious problem with paint fading off the keys, some people's paint faded off within weeks. I dont know about you, but when I pay near $100 dollars for a keyboard I expect it to last for at least the warranty period.
 
Well I'm glad to hear about the good support. I might start buying their products because of that.

I agree with everyone that's worried about abuse of such a nice replacement policy. It only takes a small percentage of jerks before you end up with a horrible return or replacment policy like Best Buy has.

I actually don't shop there because so many of the CD's at my local best buy are constantly damaged. Then the crappy return policy makes it so hard to get an exchange or refund.
 
nd with my Logitech Speakers I get this power surge clicks go through it at random times
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What kind of sound card do you have in that comp?
 
Lord of Shadows said:
The g15 has a serious problem with paint fading off the keys, some people's paint faded off within weeks. I dont know about you, but when I pay near $100 dollars for a keyboard I expect it to last for at least the warranty period.
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So if the new one arrive and the paint fades in a month, you'll try and get a new one or what? You see what I'm talking about? You're just like one of those typical people that tries to find an accuse to abuse the system. Maybe if you have done your research before buying then you wouldn't have to RMA everytime...
 
Feel free to label me how you want (even though I havent rma'ed my g15?), if I pay for a keyboard whose number one attraction is appearance I expect that quality to last. I'm sure that if logitech considered this abusing the system they wouldnt accept rma's for fading paint, let alone offer to completely replace a keyboard when a replacement key was all that was asked for.
 
Logitech makes good durable parts, except for the painting bit. But, I still have one major complaint.

Linux support! Just because the vast majority of people use windows or mac, there's still the linux/unix/bsd people.

That is why I don't buy Logitech anymore.
 
Lord of Shadows said:
Feel free to label me how you want (even though I havent rma'ed my g15?), if I pay for a keyboard whose number one attraction is appearance I expect that quality to last. I'm sure that if logitech considered this abusing the system they wouldnt accept rma's for fading paint, let alone offer to completely replace a keyboard when a replacement key was all that was asked for.
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Even though you haven't RMA'd your keyboard but you had/have the intention in mind to abuse Logitech's liberal policy...
 
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