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Need help with rebooting PC

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DarkCyber

[H]ard|Gawd
Joined
May 14, 2003
Messages
1,273
I have a customer built pc that I built a couple of years ago and it has started just freezing. I am trying to figure out what is causing the problem. Is there anything in the event viewer that might be able to help? What specifically would I need to look for in there?

I am really trying to rule out everything. I am wondering if it is my SSD HD trying to die on me. I recently had one crap out on me at my office. I know tracking down freezing or locking up computers is like trying to find a needle in a hay stack, but as it does it more often, it is getting annoying. When it does it, it does not just freeze instantly, it more seems to get real sluggish and the mouse cursor will still move for a little while and then it finally freezes up.

I have run chkdsk and sfc /scannow and found nothing. About ready to try a repair install.

System specs:
Gigabyte GA-890GPA-UD3H motherboard
AMD Phenom II X6 1090T
8 GB of DDR3 ram, dual channel.
Windows 7 Ultimate
LG Blu-ray Rewriter.

Suggestions?
 
Last edited:
When was the last time you cleaned your cpu/gpu heatsink and fans?
 
This is a shot in the dark, but what kind of SSD are you using?

I ran into a strange issue with my girlfriend's laptop. I had installed an ADATA SSD in her laptop a few months ago. A couple weeks ago, we took it apart to clean out fans, heatsinks, etc. Once it was put back together, it started freezing pretty often. Checkdisk didn't find anything wrong. I ended up updating the firmware in the SSD, and oddly, the freezing issues have not returned. I can't explain why it happened suddenly, but thought I would throw it out there. Being in IT, I see a lot of weird things, but this was one of the oddest that I can't explain well.
 
Ruoh said:
So, it started freezing after you cleaned it, or before?
Click to expand...

It had been doing some freezing before the cleaning as well.

ehksohest,

My SSD drive is a Chronos SATA III 120 GB by Muskin.

How did you update your firmware on yours? I don't know if I can keep mine booted into Windows and stable long enough to risk an update in Windows.
 
Ok, I have updated the Muskin SSD firmware and so far so good. No freezing after about 30 minutes :) Fingers crossed.
 
Nope, didn't solve the problem...still freezing some.

One thing I have noticed when I boot up my pc I am getting an error message: USB Device Not Recognized. I don't know if that is a contributing factory to this problem or not. Don't know which device is giving the problem. In the Control Panel, under Universal Serial Bus Controllers, I have an Unknown Device listed with a yellow triangle out beside it. I have tried numerous times to update a driver for it, but it never does. Anyway to figure out what device this is?

Under the properties of this device it says "Windows has stopped this device because it has reported problems. (Code 43)"
 
You said you ran CHKDSK, but did you do a "surface" check?

That would be CHKDSK c: /r

(Assuming your main drive is C: )
 
I would try a different PSU to rule that out, and run memtest to rule out the ram. Check SMART on the SSD to check for errors, and if it still does it, reinstall windows completely.
 
DarkCyber, sorry I didn't reply sooner. I'm glad you were able to figure out the firmware update, even though it didn't effect the issue.

Regarding the USB issues, I suppose it is possible that it could be a contributing factor. Apparently, one of the devices using the USB bus is causing problems. I would recommend removing ANY devices using USB from the computer, and then replacing your mouse and keyboard (in case either of those are malfunctioning) with spares. Go into Computer Management and have it "scan for hardware changes" and see if the unrecognized USB device goes away. If it does, plug one device back in at a time, rescan for changes, and see which device makes the unrecognized USB device entry appear.

GotNoRice said:
You said you ran CHKDSK, but did you do a "surface" check?

That would be CHKDSK c: /r

(Assuming your main drive is C: )
Click to expand...

Please correct me if I am wrong, but doesn't the surface scan not have much relevance for an SSD? I thought that option was meant for a disk with platters, hence "surface check".
 
DarkCyber said:
I have a customer built pc that I built a couple of years ago and it has started just freezing. I am trying to figure out what is causing the problem. Is there anything in the event viewer that might be able to help? What specifically would I need to look for in there?

I am really trying to rule out everything. I am wondering if it is my SSD HD trying to die on me. I recently had one crap out on me at my office. I know tracking down freezing or locking up computers is like trying to find a needle in a hay stack, but as it does it more often, it is getting annoying. When it does it, it does not just freeze instantly, it more seems to get real sluggish and the mouse cursor will still move for a little while and then it finally freezes up.

I have run chkdsk and sfc /scannow and found nothing. About ready to try a repair install.

System specs:
Gigabyte GA-890GPA-UD3H motherboard
AMD Phenom II X6 1090T
8 GB of DDR3 ram, dual channel.
Windows 7 Ultimate
LG Blu-ray Rewriter.

Suggestions?
Click to expand...
How long does it usually take before the slowness becomes obvious?

I had a thumb drive once that would freeze any machine after a certain amount of time. I'd go with ehkoshset on this, strip all your USB devices and try just a spare mouse/keyboard. The bizarre nature of it sounds like the sort of strange behavior faulty USB can get you.

Also run process explorer. You might have some spyware that's capping out your ram/pagefile. A lot of them hide the moment you run process explorer though, so change the file name to process viewer or something before you run it.

Both of those might explain the odd mouse behavior.

Unfortunately with this kind of problem you're kind of stuck with process of elimination until you get a strike. One of the easiest tests might be to jam another hard drive in there with a clean windows install on it and see if the freezing goes away. Might give you an idea if it's software or your SSD.
 
I would have to agree with some of the suggestions with getting the drive health from retreaving the SMART data off the drive to see if their is a SSD issue. Secondly, you said randomly freezing, is any of the computer OC'd?

Also does it lock up and freeze in safe mode too? or only normal boot?
 
Nexillus said:
I would have to agree with some of the suggestions with getting the drive health from retreaving the SMART data off the drive to see if their is a SSD issue. Secondly, you said randomly freezing, is any of the computer OC'd?

Also does it lock up and freeze in safe mode too? or only normal boot?
Click to expand...

No the PC is not overclocked. I have not tried booting and running the pc in safe mode for any extended period of time.
 
i ran into a problem like this, the issue was due to a program though. msconfig then click on services tab then select hide all microsoft services, uncheck the remaining service and reboot once you reboot make sure the system doesn't freeze if it doesn't then go back making sure you check hide all microsoft services and check one service exit out and wait to see if the system freezes, once it does you will know what is causing the problem. for me it was a HP laptop and the hp wireless service was causing the issue. I have also seen the hard drive cause the issue though we used bios hard drive test to figure that one out. ssd I don't know.
 
You could also try doing a reboot with driver verifier on to put stress on all loaded drivers to force a BSOD. Then reboot into safe mode and retreive the BSOD code. I had a problem with one of my imaging backup software conflicting with my another process casuing random lockups/freezing. Once I figured it out, removing the program fixed the program. But only way I got it was driver verifier forcing a BSOD on startup to get the code :)
 
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