Need help connecting to internet

H

henry4994

n00b
Joined
Sep 30, 2008
Messages
6
HI

I am trying to support a small business. They have 2 PC's connected to a high speed connection. 1 PC works great.

The other one will not connect to the internet. It will ping the server IP and respond good. Router works with my laptop and the Cat 5 cable to #2. (cable OK). (router OK) Using PC's are XP pro. I removed all network settings and reset them. Did a repair using original disks. Ran SP 3 and all updates. Tried a new NIC and no internet.

Still no internet. About 6 months ago, the PC had the same problem and reloaded as a clean install.

Can anyone tell what to check and how to cure this problem without another clean install.

I have searched Microsoft and several forums with no help.
Thanks

Henry
 
Check the firewall logs to see if the firewall is blocking connections.
 
There has to be a way to check the software or some program to test and repair the internet connection. NOT Microsoft's silly troubleshooter.

Thanks
 
Can you ping the router/gateway? If yes, can you ping google.com?
 
criccio said:
Can you ping the router/gateway? If yes, can you ping google.com?
Click to expand...

I'll expand upon this a bit but criccio is on the right track.

Do you get an IP address in the correct range (192.168.0.xx for example)?
Can you ping the router?
Can you ping 4.2.2.1?
Can you ping google.com?

If all 4 of those answers are yes then the PC is getting internet access and if you can't get somewhere you have software or perhaps your firewall blocking you. If either of the first two questions are No then there's an internal network problem. If the third question is No then you're being blocked by your router/firewall. If the final question is no then your DNS is incorrect.
 
unless ICMP is being blocked too. Try unplugging the other computer and see if you can access webpages?
 
IP is in correct range
Yes, it will ping router.

Will try others when I go back to their office in the AM.

About 40 miles from here.

thanks
 
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