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NEC support experiences?

T

tzhu07

Gawd
Joined
Nov 21, 2010
Messages
566
Unfortunately, I need to exchange my NEC PA271W after about 2 years of use, and they've agreed to do it.

I have two concerns with NEC's monitor exchange program:
1) The replacement unit is not necessarily new, but rather it may be refurbished or "like new"
2) I have to pay for shipping of the defective monitor to the NEC warehouse, which will cost me $35 minimum since that monitor is one heavy mother-bitch

So in other words, if the replacement monitor still has issues, I would have to pay another $35 to replace it again. And I simply do not know what "like new" means to NEC and what their tolerance for dead pixels and discoloration on their replacements is.

I feel like I'm gambling here.
 
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