My NV5

M

Main Target

[H]ard|Gawd
Joined
Jul 5, 2004
Messages
1,690
Whenever i start up my computer, my NV5 on my 6800 makes a grinding noise, if i tap on the fan a few times the sound goes away. the NV5 is supposed to have a "6 year warranty". According to this http://www.arctic-cooling.com/service.php. I am supposed to send it back to Newegg, but Newegg only takes items back before a year. I feel kind of stuck right now.
 
If your newegg warranty period has expired go to the manufacturer for RMA service.

they will probably need to know when it was purchased, and when to verify your product is eligible for warranty. so you will likely need your invoice from the egg, and submit a RMA request to the manufacturer before your fan goes out, and your video card is damaged.

do you still have the stock hsf? if so i would use it until you can get the NV5 replaced.
 
it keeps my temps fine, the noise is sometimes unbearable when i start up the computer, and having to open my computer everytime is just stupid.

If you look at the link it says i have to go through the dealer.
 
Even if it's been more than a year since you ordered, you should be able to view your order history on Newegg's website and print it out from there.

While it might void your warranty, gummed up fans are generally pretty easy to fix. You just have to remove the fan, peel back the sticker, and put a bit of lubricant in. I think I've seen white lightning recommended for this. You can replace the sticker with a piece of electrical tape cut to fit.
 
then request a RMA from Newegg, and explain there is a 6 year warranty, but the manufacturer requires you to obtain through the vendor. I am sure Newegg knows this ( it would have been something they agreed to when deciding to carry Artic's products) .

regardless of temps, your fan should not be making noise (like the one you described), and the screeching means the fan (motor) will go out (if not soon-eventually). I would also set your system to shut down if the temps get too high.

newegg has a section on thier online RMA request that you can use to detail the problem, and mitigating circumstances regarding your RMA. in all likelihood Newegg knows about Artic's RMA procedures and it should not be a problem.

have you submitted a RMA to newegg?
 
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