Monitor warranty doesn't include the screen!? Envision woes.

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Spare-Flair

Supreme [H]ardness
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I bought an Envision EN2028 LCD monitor on a trip to the U.S. last spring (so I can't return it to the store). Now the monitor stops working and there are grey and green lines all across the middle of the screen with large banding. It said 3 year warranty on the box.

I contact Envision (www.envisiondisplay.com) and they say that's all fine, the warranty works in Canada. They send me an RMA number to a monitor depot here and they say everything is good, they'll contact me in a week. They call me today and tell me the LCD panel is defective. And because the manufacture date ON the LCD panel itself (and not the monitor) is 2005, and the LCD panel only has a 1-year warranty versus the monitor parts and labour which is 3-year (what? so they only cover like the lamp? buttons? stand??? The panel is not a "part"? BS!), I am out of luck.

That's horrible, are LCD policies usually like this? It was a $500 20" display and now huge chunks and bands of the screen are grey and green and they tell me to just take it home and use it as it is. This is attrocious, anybody have any ideas what I can do?
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Warranty is almost always based on date of purchase, not manufacture unless specifically stated. I would call them back telling them the purchase date, and that that it falls within the 1 year time frame. The way Envision is trying to work it is that your warranty is including the 4 months or so that the monitor sat on the shelf at the store. That's total crap, it should be 1 year from date of purchase (assuming you bought it new).
 
Just send them a link to this thread. If the threat of having their name rightfully smeared on a 78K+ member forum doesn't get them to turn around their crap customer service, not much will.
 
JungleMan said:
Just send them a link to this thread. If the threat of having their name rightfully smeared on a 78K+ member forum doesn't get them to turn around their crap customer service, not much will.
Click to expand...



No shit,do what JMan is saying post it on every board you are a member of.Think of it this way....Just the amount of people who will see this on this very forum and never buy from Envision again,has already cost them FAR more then what it would have cost to just replace the LCD a few times over. :D

My wife works in CS(She is a DSM for a very large chain restaurant in Canada),and she said on average,1 unhappy customer goes on to tell about 58 other people about there bad CS expiriences with a company over a 1 year period.Now thats assuming NO net posts !!! :eek:

Within about a week,you will have 'told' about oh 17k people,according to the industry averages,based on word of mouth advertising on the net.Remember,this post and all previous,are forms of advertising for Envision,just not the kind they want :D They have a unique opportunity here to turn this around before it snowballs.Word of mouth adds,is the most powerful of em all.Allot of business's do not have any clue how the net is turning into a one stop shop for anyone to rip on a bad CS expirience,and do allot of damage,that could have been smoothed over easily from the start.I hope Envision realizes this is bad for them.Good luck. :)
 
Spare-Flair said:
I bought an Envision EN2028 LCD monitor on a trip to the U.S. last spring (so I can't return it to the store). Now the monitor stops working and there are grey and green lines all across the middle of the screen with large banding. It said 3 year warranty on the box.

I contact Envision (www.envisiondisplay.com) and they say that's all fine, the warranty works in Canada. They send me an RMA number to a monitor depot here and they say everything is good, they'll contact me in a week. They call me today and tell me the LCD panel is defective. And because the manufacture date ON the LCD panel itself (and not the monitor) is 2005, and the LCD panel only has a 1-year warranty versus the monitor parts and labour which is 3-year (what? so they only cover like the lamp? buttons? stand??? The panel is not a "part"? BS!), I am out of luck.

That's horrible, are LCD policies usually like this? It was a $500 20" display and now huge chunks and bands of the screen are grey and green and they tell me to just take it home and use it as it is. This is attrocious, anybody have any ideas what I can do?
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Click to expand...


Your sure that the warranty stated screen,backlight and parts&labor? some companies will go to any length to mask the true in hidden writing in small print. While you would think that screen should be covered by default but a company like this probably thinks it can get away with it.


I would contact them back and state to them clearly that you bought this monitor with the advertised knowledge of a 3 year warranty and if you dont get a replacement and swiftly that you will contact the state you bought the monitor in and see if they dont care there own rules for warranty honoring. Many states in the US have there own rules for warranty honoring and while i dont know if that carries over for a canadian citizen, you may still be entiled to a full replacement by the state law from the state you bought the monitor in.
 
Chartal said:
They say "(1) year for CRT tube & LCD panel after the original date of consumer purchase"
for the warranty.

If you have your invoice you should be OK.

Envision LCD & CRT Monitor Warranty
Click to expand...

The customer service rep told me it was probably from the date of manufacture but she had to go and check, I brought up the comsuter purchase wording on their website with them and they said they would get back to me. Still that seems like a very deceptive or unfair policy to consumers.

It was explained the widely advertised 3 year warranty was only "parts and labor" which doesn't include the panel as a "part" and that is under the seperate 1 year warranty that is in smaller print. Imagine buying a $500 monitor and having the panel go bad on your within a year and being left in the cold if this policy holds true.

I'll keep this thread updated.
 
talk about fly-by-night brand name. Who on earh is envision? You should stick w/ some top brand name like viewsonic, at least their LCD screen is 3 year.
 
Spare-Flair said:
The customer service rep told me it was probably from the date of manufacture but she had to go and check, I brought up the comsuter purchase wording on their website with them and they said they would get back to me. Still that seems like a very deceptive or unfair policy to consumers.

It was explained the widely advertised 3 year warranty was only "parts and labor" which doesn't include the panel as a "part" and that is under the seperate 1 year warranty that is in smaller print. Imagine buying a $500 monitor and having the panel go bad on your within a year and being left in the cold if this policy holds true.

I'll keep this thread updated.
Click to expand...

Parts and Labor doesnt include the panel or doesnt count as a part? :confused: thats just retarded. What is the panel then a third party entity? :rolleyes: if they dont comply i would simply bug the shit out of them til they did , talk to every manager or keep going higher into the company til you hit a nerve and get someone that doesnt want it to go futher and offers a replacement.
 
Happy Hopping said:
talk about fly-by-night brand name. Who on earh is envision?
Click to expand...
Actually not to jump to their defense but Envision has been around for a while, and I have a few CRTs by them. They are a lower-end brand usually sold in retail stores.
 
that's not a "BRAND" name. A real brand name is one w/ R&D. It's just another clone brand or so called "no name" brand. They are nobody. IBM, HP, Viewsonic, Sharp, these are real brand name. Names like Envision, they can close in a day.
 
20" LCD monitors run $230 now.

Not even worth the cost (while running a business) to file a warranty claim.

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I suspect the people you spoke to simply made a mistake.
 
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