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Microcenter Sandy Bridge Replacement Email

Yeah I need to get over there and exchange my Asus P8P67, just haven't felt like taking the machine apart. Wonder what I should get.
 
Actuary said:
Yeah I need to get over there and exchange my Asus P8P67, just haven't felt like taking the machine apart. Wonder what I should get.
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I somewhat lucked out. I told them that I was supposed to get a $25 gc due to the recall but they gave me a $20gc instead. So I just upgraded to the PRO for $10 difference because the PRO combo was on sale last weekend for only $30 more the the regular MB combo.

PS If you go this route please prepare for a complete windows install because I get the BSOD and had to reinstall windows 7.
 
cherrypik said:
I somewhat lucked out. I told them that I was supposed to get a $25 gc due to the recall but they gave me a $20gc instead. So I just upgraded to the PRO for $10 difference because the PRO combo was on sale last weekend for only $30 more the the regular MB combo.

PS If you go this route please prepare for a complete windows install because I get the BSOD and had to reinstall windows 7.
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Did you remember to set the new board to AHCI? If not, that gives you an immediate BSOD when loading Windows...
 
WHAT THE FUCK.

I'm pretty pissed. I just called my MircorCenter about the recall, and they told me I have to ship my motherboard to the manufacturer?

I got the survey email, but nothing else from them, not even a letter like my friend in New York received. I'm not about to spend the money to ship this thing to asus when it is something microcenter needs to take care of. Anyone get a similar answer form MC about this? How'd you fix it?
 
MisterClean said:
WHAT THE FUCK.

I'm pretty pissed. I just called my MircorCenter about the recall, and they told me I have to ship my motherboard to the manufacturer?

I got the survey email, but nothing else from them, not even a letter like my friend in New York received. I'm not about to spend the money to ship this thing to asus when it is something microcenter needs to take care of. Anyone get a similar answer form MC about this? How'd you fix it?
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How long did you wait before calling MC? Maybe you waited too long and they decided they don't want to deal with people anymore :p

I suspect you can fix this with another call.
 
Um I called today. I've been working a shutdown for the last 3 months, so I haven't had a day off. Besides, the email posted on page one of this thread says May 15th
 
MisterClean said:
Um I called today. I've been working a shutdown for the last 3 months, so I haven't had a day off. Besides, the email posted on page one of this thread says May 15th
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So call again? Or just drive down there if its close. Posting some all caps "WTF" message on a forum isn't getting you any closer to a solution.
 
It's an hour away. But I'm going to disassemble everything, grab my receipt and drive down there anyway. I'll raise hell if I have to, I'm not mailing my board off when MC is the one who should be taking care of this, like they have for their other customers.
 
MisterClean said:
It's an hour away. But I'm going to disassemble everything, grab my receipt and drive down there anyway. I'll raise hell if I have to, I'm not mailing my board off when MC is the one who should be taking care of this, like they have for their other customers.
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So call them back and try again. MC is mostly staffed by low paid employees who may not be updated on what is going on.
 
They are suppose to give you up until May 15th. You should bring a copy of the email. Perhaps print out the one on the first page or have someone forward it to you. I can't see them not letting you return/exhange it.
 
I was there about a month ago and I asked if there was a time frame I had to exchange and the lady said we'll do it until they're all gone. So I took mine back last week and the guy said he doesn't know if they're still doing it and went back and talked to someone and they took it back no problem. I didn't even take the backplate or cables out of my case either, they didn't even look. There is no way I was going to reroute my whole case again.
 
Walked in with the motherboard, manual, and CD/DVD in static control plastic bag to return desk on 5/5 pm . . no letter or receipt or box . . they scanned the mb serial # and immediately gave me a credit.

The guy at the counter wanted me to lose my bundle discount for an upgrade model . . figured I'd keep my $40 and the balance of my upgrade cash and call it good to get the B3 update. So I got the same model with the B3 update in a new box and new receipt for no extra cash.
 
1dc said:
Walked in with the motherboard, manual, and CD/DVD in static control plastic bag to return desk on 5/5 pm . . no letter or receipt or box . . they scanned the mb serial # and immediately gave me a credit.
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i had the same experience yesterday
 
I brought my Gigabyte GA-P67A-UD3P back last week in the box with all the accessories and the letter I got in the mail. They seemed familiar with the routine without looking at the letter. They had me go get the replacement board and bring it back to the counter. They price adjusted the Gigabyte GA-P67A-UD3P-B3 from $175 down to $140 making it an even swap and I left happy.
 
I brought it in to the returns desk and was in and out in 10 minutes. There were zero problems. Which is good because I was expecting some. tThumbs up to microcenter, just not over the phone lol
 
I brought in my TP67XE non-B3 motherboard only with socket cover in a BestBuy plastic bag. The return was smooth and painless. I'm holding out on my MC credit for the Z68 motherboards.
 
MisterClean said:
I brought it in to the returns desk and was in and out in 10 minutes. There were zero problems. Which is good because I was expecting some. tThumbs up to microcenter, just not over the phone lol
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Glad it worked out ok . . MicroCenter has completely replaced Fry's for most of my PC purchases. Service has been great and so have core component prices.

Fry's got a win for my new Samsung 51" plasma . . terrible service with simply awesome sale prices . . thank goodness DFW has at least 4 different Fry's so I can thumb my nose at the Dallas store. Just finished setup and it is gorgeous.
 
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