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Hey Guys,
Been reading this forum for a while but this is my first post so hello all.
I warranted my laptop (Belinea O.book3) to Maxdata for failing to post about 4 weeks ago, after trying all the normal fixes. The laptop was collected and taken away by their courier to be repaired after a brief phone call with their service rep who said the laptop should be returned to me in about 5 working days.
A week passed with no word so I rang the tech support to be told the repair department had found the issue but that it had not been repaired because the repair department was having insolvency issues when asked how long it is going to be the rep replied it could be a few days a weeks or a few months
. I have rang them 3 times in the past 4 weeks and keep getting the same response.
So I am wondering what my rights are / what you would recommend I do. I am leaving for Canada in a few weeks time for 9 months for a season snowboarding and have had to buy a new laptop because of this (an Acer one) however would like the repaired laptop back so it can be sold as it is only a month old.
Thanks for any help / advice you can give.
Dave
Been reading this forum for a while but this is my first post so hello all.
I warranted my laptop (Belinea O.book3) to Maxdata for failing to post about 4 weeks ago, after trying all the normal fixes. The laptop was collected and taken away by their courier to be repaired after a brief phone call with their service rep who said the laptop should be returned to me in about 5 working days.
A week passed with no word so I rang the tech support to be told the repair department had found the issue but that it had not been repaired because the repair department was having insolvency issues when asked how long it is going to be the rep replied it could be a few days a weeks or a few months
. I have rang them 3 times in the past 4 weeks and keep getting the same response.So I am wondering what my rights are / what you would recommend I do. I am leaving for Canada in a few weeks time for 9 months for a season snowboarding and have had to buy a new laptop because of this (an Acer one) however would like the repaired laptop back so it can be sold as it is only a month old.
Thanks for any help / advice you can give.
Dave