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Managed Services???

T

thee_rook

[H]ard|Gawd
Joined
Aug 30, 2007
Messages
1,031
My company is looking into expanding a managed services diviaion and are looking into software. Any suggestions?

I am currently on a webinar with Kaseya.

Thanks in advance.
 
I don't have any first-hand suggestions to offer, but am interested in seeing what everyone suggests.
 
Isn't system center more for Client Management within an I.T. dept or can it be used for the Managed Services for customers that something like Kaseya or SYSaid can do?
 
There has already been 3 or 4 threads about this in this forum already. talking about all of these products. We use kaseya. can't say that I'm impressed with it so far. Some of the guys using it are impressed with the power and flexability. I would look through here and find some of the other managed services thread's we all hashed out before. I'm betting there will be a slew of information in there that both of you guys are looking for
 
thee_rook said:
Isn't system center more for Client Management within an I.T. dept or can it be used for the Managed Services for customers that something like Kaseya or SYSaid can do?
Click to expand...

I guess it depends on what "Managed Services" even means, . To me managing, monitoring, and provisioning clients falls under this. It seems to me you are looking more for an asset management and helpdesk type of service. ConfigMgr leans more towards provisioning the client, but also does asset management, software monitoring and remote control. It does not provide user frontend features like a helpdesk system or web frontend.

If you use Configuration Manager with Service Manager it will be more inline with the Kaseya product. Service Manager will add in your end-user portal type stuff. But I have no experience with that product.
 
Level Platforms is great, I used it for a couple of years at my last company. Also a free alternative would be spiceworks.
 
xenios said:
I guess it depends on what "Managed Services" even means, . To me managing, monitoring, and provisioning clients falls under this. It seems to me you are looking more for an asset management and helpdesk type of service. ConfigMgr leans more towards provisioning the client, but also does asset management, software monitoring and remote control. It does not provide user frontend features like a helpdesk system or web frontend.

If you use Configuration Manager with Service Manager it will be more inline with the Kaseya product. Service Manager will add in your end-user portal type stuff. But I have no experience with that product.
Click to expand...

Thanks for the info. I will d/l ConfigMgr today and get it up and running with that add on. The web portal is a must really where we are.

Kaseya for 1000 endpoints = 1375/month for 48 months = $66000

Kind of a large investment no matter how they sell it.
 
I am looking at configuratiopn manager right now. SMS 2003 is eol.

Also I did a search for managed services in the forums and found zilch. I do no tmind reading if someone can point me in the right direction forum wise.
 
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