Mad props to Cooler Master support!

T

The Pharaoh

Limp Gawd
Joined
Jul 6, 2006
Messages
417
Just wanted to say that you can trust these guys with your buck for sure as they have been exemplary in all my contacts with them. It's my opinion that in today's PC market it's more important to choose the company who stands behind their products than anything else and Cooler Master has that part down pat.

I was getting antsy on an RMA so I hopped in chat support and the agent was kind enough to go find my package in the warehouse and get the replacement sent out before they close for the weekend. This particular return was for a V8 cooler which seemed to be working very poorly in my setup - after explaining the situation they were willing to let me try a different cooler from the lineup so I'm getting Hyper N620 as a replacement. Not only were they willing to do an exchange for a different part at my request but each of their reps who I have dealt with was extremely polite and professional and did everything they could to get me sorted. Mad props to Marvin, Gina and their supervisor whose name I cannot recall sadly for a great customer service experience, keep up the great work! :D
 
Its a cheaper cooler, no wonder they didn't hesitate to replace it lol.

Cooler Master customer service is absolute dogshit for me, never buying from them ever again.
 
Also had some pretty good support from them. I bought a really cheap case from them (Elite 340) and the front panel came broken off. I contacted their support and they mailed me a new one the next day.. showed up a couple days later.

I only paid like $20 for the case, so I was surprised/happeh.

No company has perfect service and I honestly give companies the benefit of the doubt most of the time. I can't think of any off the top of my head that were really really lame in terms of support.
 
About 2 months ago I got the 690 ii advanced, missing a 140mm fan. Called up support, after a week a ticket was finally emailed to me.. still waiting on the fan, not an inventory shortage just no one is keeping the ball rolling. YMMV, just countering this comment that they aren't always exemplary.

The Pharaoh said:
Just wanted to say that you can trust these guys with your buck for sure as they have been exemplary in all my contacts with them. It's my opinion that in today's PC market it's more important to choose the company who stands behind their products than anything else and Cooler Master has that part down pat.

I was getting antsy on an RMA so I hopped in chat support and the agent was kind enough to go find my package in the warehouse and get the replacement sent out before they close for the weekend. This particular return was for a V8 cooler which seemed to be working very poorly in my setup - after explaining the situation they were willing to let me try a different cooler from the lineup so I'm getting Hyper N620 as a replacement. Not only were they willing to do an exchange for a different part at my request but each of their reps who I have dealt with was extremely polite and professional and did everything they could to get me sorted. Mad props to Marvin, Gina and their supervisor whose name I cannot recall sadly for a great customer service experience, keep up the great work! :D
Click to expand...
 
I've heard nothing but bad things about their support. The op sounds more like a troll to me
 
I've bought two "refurb" cases from them, both arrived broken and missing parts.

First one they were quick to send out parts.

The second case took 3 calls, 4 online chats, and 2 months for parts.


YMMV with their support.

If you ride them they'll resolve it.
 
Had a Stacker something-or-other with missing dual-PSU adapter. Called them up, emailed pic of the case, had the adapter within a week. Happy camper here.
 
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