Logitech Warranty Question

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deadman_uk

[H]ard|Gawd
Joined
Jun 30, 2003
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I have a Logitech MX518 mouse which I've been using very happily for the last year and a bit. Apart from the Logitech logo virtually dissapearing, the mouse has been working fine until 2 days ago. It appears the clicker on the left mouse button is wearing out, sometimes when you click, it doesnt actually click and sometimes the button is stiff. At the moment, the left mouse button is working fine but it keeps becoming stiff sometimes. I think the problem is only going to get worse.

How many years warranty does the MX518 mouse have? or does it have a lifetime warranty policy like Microsoft? The mouse is over a year old so I can not send it back to the retailer I purchased it from. I had a look at the website but when I click on WARRANTY, it says its not available in my area (I'm from United Kingdom)

Any ideas and advice?
 
I should email them, and supply the P/N and PID number on the bottom of the mouse.
Worth a try.
I found their support to be very good when the left button on my 9 month old G7 mouse packed up. I got a brand new boxed mouse, and I had to just send them the USB dongle on receipt of the new mouse.
 
Thanks all, I will probably phone them so I can get a direct answer but I will try email first.

EDIT: I am trying to find an email address for Logitech but I just keep going round and round in a loop on their website. When i go to CONTACT US, I just get a mail address and telephone number... no email address is there. According to the site, the MX518 mouse has a 3 year warranty but when I click on Warranty information, it says this..

"Sorry, the product or page you're trying to view is not available in your location. Please browse the rest of our site to learn about other products, company information, and more."
 
Can anyone help me with the above posters problem,as I am in the same boat....

I have two MX510's both under warranty,but the store I bought them at wont help and tell me to go through Logitech direct as its been past the 60 days they ist on thier website.
One is dead (purchased in June 06) the second 's left mouse button and one of the scroll buttons wont work on any number of pc's I have tried them on.I have tried both mouse's
on 3 to 4 different pc's to confirm its the mouse not the pc.I need a email address,as I dont want to phone long distance.Any help is appreciated,thanks :)
 
Manny Calavera said:
Can anyone help me with the above posters problem,as I am in the same boat....

I have two MX510's both under warranty,but the store I bought them at wont help and tell me to go through Logitech direct as its been past the 60 days they ist on thier website.
One is dead (purchased in June 06) the second 's left mouse button and one of the scroll buttons wont work on any number of pc's I have tried them on.I have tried both mouse's
on 3 to 4 different pc's to confirm its the mouse not the pc.I need a email address,as I dont want to phone long distance.Any help is appreciated,thanks :)
Click to expand...

I was the person who made this thread. Best thing to do is phone them, all contact information is available on the Logitech website. I know it will cost a bit to phone them but they will send you a new mouse free of charge so it is worth it. They will ask for the mouse serial number which is located underneath the mouse. They will then ask you to cut the USB wire and send the USB connector to them (I said I would do this but I didnt...). A week later, you should have your new mouse.

Ring up again for your 2nd mouse, and follow the same process.
 
My G5 was covered by a 3 year warranty. It's about 4-5 years old, and started blinking on and off for me at weird times.

They offered me a 50% discount on a new Logitech product if I sent in the old one. I've been happy with the mouse so far, think the first one lasted "long enough" considering some of the banging around it took, and am thinking about getting a Rev 2. :D
 
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