Logitech G15 owners.

A

AdamMT1618

Limp Gawd
Joined
Oct 27, 2004
Messages
158
The black on the A, S and C keys is wearing off causing the blue light to shine through. Any of you having this problem?

I have a warranty, but I removed the UPC on the box for rebate reasons. The keyboard was purchased in November and for the price I paid I am disappointed that it is wearing down this quickly.
 
You should be able to call logitech and explain the situation to them. Their CS has alwayed been good to me. I have not experianced this problem with my G15, and I got it around November also...
 
Lots of us are.

Mine was only 2 weeks old when the S and O keys turned into big blue blobs.

Since it was only 2 weeks I took it back to Best Buy on Monday or Tuesday, forget which, and had it replaced under their 30 day return policy.

New one looks the same so I'm not really expecting anything different. I like it so I'm going to keep replacing it until they get it right.

-Larry
 
wonder what would happen if you put a coating of arylic or fingernail polish coating on there to make it last longer...
 
Yeah, logitech has good CS.

I have been using my keyboard for around 2 months now, and no problems with any keys.
 
A friend of mine who got this board mentioned it. Hopefully they have fixed it because it seems like a terrible oversight. Why they would paint the black onto the top is beyond me. They should have done it on the underside! Then the keys would last forever.
 
I contacted Logitech and they are sending me a new keyboard. The representative told me to toss the old keyboard. :p
 
AdamMT1618 said:
I contacted Logitech and they are sending me a new keyboard. The representative told me to toss the old keyboard. :p
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Uhhh you're serious? I highly doubt they would tell you to "toss" an $80 keyboard. There is a large thread about this on g15forums.com and many of the users there are having horrible problems with Logitech customer service regarding this very issue. I returned mine to Best Buy and got a new one after my keys started showing wear and tear. I e-mailed customer service and have never recieved a response. This was about.....2 months ago. :rolleyes:
 
Well I haven't had any issues with mine yet. We'll see. It scares me because I bought one of the first ones.
 
Lots of us. I had to take mine back to BB and have it replaced in 2 WEEKS.

The new one doesn't look any different. I suspect it will happen again.

-Larry
 
AppaYipYip said:
Uhhh you're serious? I highly doubt they would tell you to "toss" an $80 keyboard. There is a large thread about this on g15forums.com and many of the users there are having horrible problems with Logitech customer service regarding this very issue. I returned mine to Best Buy and got a new one after my keys started showing wear and tear. I e-mailed customer service and have never recieved a response. This was about.....2 months ago. :rolleyes:
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Logitech did this with their mice, I wouldn't be too surprised if they did it with keyboards too.
 
ChingChang said:
Logitech did this with their mice, I wouldn't be too surprised if they did it with keyboards too.
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:eek: I gotta get on the phone then.
 
I've never seen such an issue with Logitech mice. Of which I own quite a few.
 
what do you mean such issue? What I meant to say is Logitech used to send you a completely new mouse, even sometimes a better mouse, if yours broke and you called them and told them the serial number on the back. You wouldn't even have to send your old one back. I wouldn't call that an issue :) that is amazing customer service.

And the paint does fade on their mice if that's what you were thinking. I'll get a pic of my old MX700 and MX1000 if you want to see it. Paint is faded in same places on my mouse as my friends mice, but it's not a big deal, just doesn't look pretty anymore :)
Paint fading on MX1000 isn't nearly as bad.
 
ChingChang said:
what do you mean such issue? What I meant to say is Logitech used to send you a completely new mouse, even sometimes a better mouse, if yours broke and you called them and told them the serial number on the back. You wouldn't even have to send your old one back. I wouldn't call that an issue :) that is amazing customer service.

And the paint does fade on their mice if that's what you were thinking. I'll get a pic of my old MX700 and MX1000 if you want to see it. Paint is faded in same places on my mouse as my friends mice, but it's not a big deal, just doesn't look pretty anymore :)
Paint fading on MX1000 isn't nearly as bad.
Click to expand...

I was talking about the paint fading on the mice. I've owned several Logitech mice over the years and I've seen it on older mice, but never anything in the MX series.
 
AppaYipYip said:
Uhhh you're serious? I highly doubt they would tell you to "toss" an $80 keyboard.
Click to expand...

When I needed to RMA my MX 700 which was part of the MX Duo I had, the CSR told me to scratch the serial number off the mouse and keyboard (threw the mouse away because it was broken), but keep the keyboard in case I ever needed to replace a key or something, because they don't sell replacement keys.

They sent me a replacement MX Duo, so I'm still using the keyboard on another computer to this day. :)

So, I can believe they would tell him to throw it away.
 
Could you let me know what the serial number is on your old and new keyboard? (not entire thing of course) Im interested to see any revisions that may have been silently released. For example the first group of my part number is 867619, Im assuming PID is a product id, so it may be save to divulge the entire part number, but better safe than sorry.

Oh and btw, I just noticed that the keyboard scratches the desk if the tilt feet are up. Seems like the back nubs beside the feet are a little too short to prevent a large surface area of the bottom from contacting the desk. Might not be a big deal for some, but I have a new fake wood desk that id like to keep looking nice. I'll have to invest in mouse feet or some rubber nubs if I can find em.
 
Logitech's support is far beyond the best I have ever encountered.

I had a friend who worked for their outsource, and at the time he said that all items have a 5 year warranty from Logitech or Labtec, AFTER the store warranty expires. They feel that the customer is what makes them, and that there should be no inconvenience. I mean, they really do make good quality stuff.

Besides, shipping back is expensive, especially at the cost it takes to build "a mouse" or a keyboard, or webcam. On my z680's, My power control module died. They told me to cut the cord on the sub, and send it back to verify I had em. So I did, and my friend had a blown sub and asked for mine, wired a new jack to it and used his control module on his!
 
Dan_D said:
I was talking about the paint fading on the mice. I've owned several Logitech mice over the years and I've seen it on older mice, but never anything in the MX series.
Click to expand...
A lot of people have noticed the fading on the MX line of mice. I have two friends with the MX700/900 and I see the exact problems with where the charging station contacts the mouse, and the paint fading off buttons. There have been several threads where other users have said the same thing.

Here's some pictures I just took.. sorry about the length.

oh and before anyone jumps to conclusions, I wash my hands many times each day, so don't blame it on dirty fingers :)

MX-paint-fading.jpg
 
The G5 has a rubber grip, so paint fading won't be an issue with it except on maybe the L/R buttons:D
 
My MX1000 looks similiar to the pics posted but I use my mouse a lot. 8 hours a day for most days. I do have an issue with the scroll wheel button, it requires me to press down and towards the right to get it to function, which is fine most of the time, but gets annoying in BF2 since it brings me to the desktop.
My G15 has an issue with the "C" key that I just noticed since the OP mentioned it. all the other keys look fine since I don't game with the KB, I use an N52 Speed Pad.
 
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