Logitech Customer Support

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pstang

[H]ard|Gawd
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Jan 26, 2005
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I just wanted to let everyone know what great customer support Logitech has.

Last August I bought a MX3100 mouse/keyboard combo (the one with a MX1000 mouse). It is the first Logitech product I have ever owned. I was impressed with the accuracy and responsiveness with the laser technology and liked all the features of the keyboard.

The other day my mouse started acting up. Some times with one click it would open several instances of my web browser, other times when you hit the back button it would go back several pages... so in other words I would get several clicks for the price of one, but it was intermittent.

So I decide to call up customer support so I could RMA the mouse... we go through the usual steps of removing software and checking the registry. I got a reference number and was told to call back if the problem persisted. Well the problem didn’t go away so I called them back up and the new tech looked at the previous notes from my call a few minutes before, I told him that the double click problem was still there, he then got all of my serial numbers and then said they would get a new mouse/keyboard combo out to me, no need the worry about sending the old units back. Total time I spent on the phone between the two techs was no longer than 15 minutes.

The best part doesn’t end there... I get an e-mail today that my replacement has been shipped, but instead of the MX3100 I will be getting a MX5000 (the keyboard is similar to the G15).

Now that is what I call customer service!
 
I had a very similar experience with Logitech's service.

My MX1000 had exactly the same problems as yours. I also got a replacement without having to send the old one back. The tech was friendly, courteous, knowledgeable, and helpful.

However, I can't say the same for their computer system. For some reason, it just wouldn't send the order for my new mouse to the shipping department. I had to call back 3 times and it took over 6 weeks just to get the mouse shipped. The last tech I talked to actually physically went and got a mouse and walked it over to shipping herself to make sure it went through. That's good service.

I wrote them a nice letter explaining the experience. I let them know how highly I thought of the people they had working tech support, but also how I was disappointed in their system not shipping me my mouse. I was hoping they might send me a freebie of some kind, but no such luck :(

Anyways. I also give Logitech's reps 2 thumbs up.
 
This is no fake.

My brother's G5 started wearing out, and he promptly called Logitech. They told him to keep his mouse, and sent a new one out to him via 2 day delivery.

If there is something I can say positive about Logitech, even though I'm not currently using any of their products, it would be their dedicated customer support for sure.
 
by far the best support.

My MX700 died, they sent an MX1000.


I would not be too happy if my MX1000 died and they sent a G7 as a replacement though... those mice are very much different. But you could always sell the G7 I guess if you wanted the MX1000.
 
hmm my MX1000 died recently... maybe i'll get a G7?
 
actually i misread some of the info, i saw
G15 Keyboard Cordless Desktop MX5000 Laser G7 Cordless Laser Mouse
Click to expand...

so the MX5000 doesnt contain the G15 and G7 but a keyboard similar to the G15 (it has a smaller lcd display) and a MX1000 but in the bluetooth package... either way i am still happy

chingchang i was thinking the same thing... i have come to love my MX1000 and the thought of switching to a different mouse without some of the buttons i use on a frequent basis made me a little sad... but its all good now that i have my info straight

i am also glad to see others have had similar experiences
 
Yeah, Logitech has got me. and with me, they get sales on all the new computers I build.
 
General Crespin said:
Yeah, Logitech's support is unparalleled.

I'd love to know WHY they do it.
Click to expand...
probably cause it's not worth it/possible (to resell) repaired mice. Cheaper just to make new ones. Sure, people can easily abuse it if they don't have to send the product back, but I bet they make more money from the customers gained from their amazing customer service than the amount they lose from people who try to get free stuff.
 
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