Live ID & gamertag not associated

[tomster2300]

I have had my gamertag for over a year, but am no longer able to log into it since switching to a new xbox 360. My second xbox died on me, so when attempting to recover my GT on the new machine, I'm told that the Live ID and gamertag are not associated. I am able to log into the ID account online, but it does not show that it has any association with my GT.

Earlier this month, before xbox.com launched their new site, I attempted to recover the GT through their site and got the same "unlinked / no association message".

I have spent many hours on the phone with xbox live's technical support, but they have been pretty clueless. They said that my gamertag is registered under the Live ID that I am able to log into online, and have no idea why it is not working. They claim that if that doesn't work, then there is nothing they can do to help me. They said to contact the Live ID's tech help, who eventually told me to contact xbox live's tech support in return.

I had a xbox live gold account for a year under this GT, and renewed another year's subscription with my credit card under the same account. Now, with no access it looks like I have lost that subscription ($50) as well.

When googling I found this thread featuring roughly the same issue, and their efforts were pretty futile as well. Does anyone know of any solutions, or anyone else who I could contact?

Thanks,

Tommy

 

[CitizenTony]

That's my thread, and in the end we had to create a new Gamertag, associate it with the new Live ID and let the old Gamertag die. You could try emailing Major Nelson and he'll hopefully get your issue taken up with the Executive CS team, but honestly your issue sounds very similar to mine and I'm afraid it'd be pretty futile. There just isn't a system in place for accounts to be relinked in the back end for whatever reason.

Edit:
Actually, on a second read through of your problem. Nothing expired? The Live ID is still active as is the Gamertag? That's different than my problem which was the Live ID expiring and taking down the Gamertag with it. For sure try to get your issue escalated to the executive team. If you've paid for Gold and everything, somewhere something became unhooked and they at least owe you a refund even if you lose the accounts.

Good luck.

 

[mikereeve]

Knowing absolutely nothing about how any of it truly works, this is just a shot in the dark. Did you perhaps create an account on your Xbox with your gamertag name and then tried to recover your gamertag after. Maybe its not liking that it is finding an account that doesn't match but has same name. Of course I have no idea what you have done and what would cause the error, so take this with a grain of salt.

 

[tomster2300]

That's my thread, and in the end we had to create a new Gamertag, associate it with the new Live ID and let the old Gamertag die. You could try emailing Major Nelson and he'll hopefully get your issue taken up with the Executive CS team, but honestly your issue sounds very similar to mine and I'm afraid it'd be pretty futile. There just isn't a system in place for accounts to be relinked in the back end for whatever reason.

Edit:
Actually, on a second read through of your problem. Nothing expired? The Live ID is still active as is the Gamertag? That's different than my problem which was the Live ID expiring and taking down the Gamertag with it. For sure try to get your issue escalated to the executive team. If you've paid for Gold and everything, somewhere something became unhooked and they at least owe you a refund even if you lose the accounts.

Good luck.

Thanks for the update CitizenTony. Could you pm me the email address for Major Nelson? I don't believe anything is expired, especially since I can still login into my ID account, which is weird.

Knowing absolutely nothing about how any of it truly works, this is just a shot in the dark. Did you perhaps create an account on your Xbox with your gamertag name and then tried to recover your gamertag after. Maybe its not liking that it is finding an account that doesn't match but has same name. Of course I have no idea what you have done and what would cause the error, so take this with a grain of salt.

I did try this, and it did not work either. I've even tried resetting the email address within the Live ID account, as well as the password, and still haven't had any luck. Good suggestion though.