laptop dial up not working

[mooseboy84]

i have a friend that has an old toshiba laptop. he use to use dial up to conenct to the internet, but now doesnt work at all. he said it stoped working about a month ago after he installed ram and dragon naturally speaking. i checked to see if the modem was broken or something stuck in it, but the outside looked in tact and ok.

i was cheking it out so see what was wrong with it. the modem is a built in one. the modem properties identify it as "LT v.90". its connection is com 3.

at first it wasnt working at all and i couldnt get a dial tone. it kept saying "cannot detect dial tone". or something like that not being able to access the phone tone. after screwing around with it for a while, under modem properties i unchecked the box that says wait for dial tone before dialing.

after that i could get the phone to dial out on the modem. however it could never connect to the online server. it just never got past the number dialings.

do any of you know what may be going on? im thinking it sill has something to do with the dial tone. ive gone through every setting to see what could be wrong, -- but dont see any glaring problems.

i made sure there is no messages on the phone so it doesnt beep when you pick it up. i made sure there were no errors in the hardware profile, or irq conflicts. i did everything and it all seems ot be working correctly, except i cant conenct. i even used an aol cd to try and connect to get access numbers, but cant get on their network either.

can anyone help me with this situation? he has a toshiba laptop from 2000. it has onboard modem that you plug the phoneline in. under modem profile its listed as "LT v.90" it says the modem is on COM3 and the OS is windows ME.

i need HELP!

thanks

 

[TheOne&OnlyZeke]

well firstly when you set the modem to not wait for a dial tone it'll just dial away even if no phoneline is connected.

have you tried dialing up from a diff location? (directly plugging a small lead into the main phone socket)

have you removed and fully reinstalled the modem?

have you checked the toshiba site for new drivers?


remove the modem and reinstall it using the latest drivers.
in the modem properties run diagnostics to see if it responds ok.

if it does and yet still does not dial out from any location
either
a) the connector for the phoneline could be damaged
b) the modem is fried