Kudos to eVGA

[SAW]

That isn't saying something bad about a company? Your entire first post was you saying how bad they were.

Since "all of us guys" keep thinking the same way maybe you might want to re-evaluate how your saying it.

Evga has and continues to have some of the highest quality support in the industry. There are others as well, XFX jumps to mind, Corsair, OCZ, and others who stand firm behind their products which is why they have garnered the reputation they have and it is a reputation that is well deserved.

No, it was NOT. It was talkin about how bad of a BUSINESS practice it was. Simple as that.

And once again, I say....Why should a companies reputation revolve around how good their customer support is? It SHOULD revolve around how GOOD a product they have instead.

The reason "all you guys" keep thinking the same thing about what Im typing is because you cant handle someone saying something negative towards a company you personally feel is a good company. In other words, you guys think Im bashing your pride and joy when Im not.

It is BAD for ANY company to produce a product that obviously has flaws. Do you deny this fact?

How happy would YOU be to spend a lot of money on a product only to find out it was shotty craftsmanship? Would YOU be happy to have to go thru the hassle of spending MORE money to ship the product back to said manufacturer? Would YOU be happy to have to wait at least 2 weeks before you get back a product that should have worked to begin with? Or are you so engrossed in the fact that said company has such a good customer support, you forget the fact that you shouldnt have had to deal with customer support to begin with?

I still stand by what I said. A company SHOULD NOT be known to be popular because they have good customer support. A company SHOULD be known that RARELY the customer support even needs to be used because their product is just so damn good, no one needs customer support.

EDIT: To put another way. Im a woodworker in RL (hence the name). Lets say I build a customer a bookcase built from solid walnut. They pay me $300 bucks for it, take it home, but, within a few months, it falls apart.

What is that customer going to think about anything else I build? Are they going to "forget" they bought some shotty made bookcase from me because they called me up and I replaced it with another using, per se, better screws. Will they be thinking...."Oh, its a great woodworking company, they just got ahold of some bad screws". I doubt it. And I wouldnt be hiding behind the fact that I used bad screws bought from a 3rd party. I would have to own up to the fact that I sold a shitty product.

Chances are, I will never see those customers again and also loose potential future customers because of word of mouth.

Its a good thing though, when I do build furniture, its made to last and build DAMN GOOD. If it doesnt last 20 years or more, then I didnt do something right. I learned HOW to do it right the first time and make ALL customers very pleased they spent as much as they did cause they know it will last them a good long time.

THAT is customer satisfaction. THAT is quality craftsmanship. That is what ALL companies should strive to become. I say again....ALL companies should strive for this goal. eVGA, XFX, MSI, BFG, PNY. ALL OF THEM. But they do not and instead, rely on their customer support to make their customers happy and THAT is bullshit and a crappy way of doing business and ALL of these companies...again..."ALL" Of them should be ashamed to be any less.

 

[Climber]

No, it was NOT. It was talkin about how bad of a BUSINESS practice it was. Simple as that.

All I'm going to say here is semantics. Good business' don't practice shoddy behaviours, like knowingly put out flawed products.

Take your example, say you bought your maple from a new vendor out of say Asia, however that wood had a fungus which made it made it not hold its color over time. You couldn't test for that, nor could you make any long term predictions about how long the color will last since it varies due to the amount of natural light vs flourescent light, or the humidity in the part of the country in which your furniture now resides? This is what happened to the vendors who sold the 7900 and 680i boards. Most of the faults became apparent after months of use and in some cases a year or more.

Whose fault is this? Is it yours? According to your logic yes it is. Now I'm assuming you're a small shop or perhaps in business for yourself so you probably handpicked your wood from the dealer or perhaps at the source. Now ask yourself what would happen when you now are delegating out the responsibilty of who picks your wood, or you outsource the staining or routering, etc...etc...when you begin introducing more variables like this the chanes of something slipping through is much greater. This is when customer service kicks in. Which is what this thread is about.

As far as me being an Evga "fanboy" not really. I build systems for a variety of budgets and I look for the best quality at the lowest price. Sometimes I buy Evga, sometimes I'm buying another brand. I haven't bought an evga mobo for almost 2 years or so, instead of buying a GTS this round I held off and picked up a X2 for myself. However, when someone comes along and libels a company which is what you did by making a statement that said they knowingly put out defective products I'm going to say something (even though I shouldn't, but hey I love to argue)especially when they have went out of their way to replace said products at their expense when it came known that the products were bad.

 

[Inu]

Well if hundreds of these issues are out of thousands of their products then I'd still have to say kudos to EVGA.

The only thing i want from that picture is the pizza crust /drool.

 

[vick1000]

Never had a problem with a single eVGA video card (only purchased VCs), out of easily 30 different models, 3 of which were personal use in a gaming rig.

Most user issues are due to the parts having to be installed by ametures who don't know how to install hardware or software....."click next, yes, next, next, WTF IS WRONG WITH THIS CARD!!!!??".

 

[aggiestudd07]

The only thing i want from that picture is the pizza crust /drool.

i'm drooling over the gtx now that i have a psu that can handle 2

Never had a problem with a single eVGA video card (only purchased VCs), out of easily 30 different models, 3 of which were personal use in a gaming rig.

i have to agree, and evga has some of the best customer service i have ever come across

 

[Vashypooh]

The only thing i want from that picture is the pizza crust /drool.

If you stole the GTX, you could sell it and buy a lot more of that Crust..... lol

 

[bubomatic5]

If you stole the GTX, you could sell it and buy a lot more of that Crust..... lol

mmmmmm crusttttttt...

 

[sd11]

A lot of the problems with the evga 680i boards are simply problems with nvidia. The boards had issues and all the reference boards, and many of the non reference ones had issues out the ass.

If we are going to place blame let's do it properly.

What can evga do? Switch to selling AMD/ATi parts?

 

[SAW]

Enough of this crap. You're over-analyzing this whole thing dude. There were defects in the 7900 series line. They even admitted it. Shit happens. You happened to get one affected by it. Wow you have to RMA one card OH NOES!!1 Welcome to the world of electronics. But somehow you arrive at the conclusion that eVGA has shotty business practices and bad quality control. How? You couldn't have read all the posts about them because in your thread you didn't even know they had problems with that certain line. You have access to all their sales and RMA numbers? Doubt it. Magic? Nah. So you're just going by your one RMA (a defected computer part *gasp*) and the few posts in this thread knocking eVGA. Good job.

BTW I have never had a bad experience with any company. I've RMA'ed stuff through eVGA, Seagate, Epox, Swiftech, and many others. Never one problem. I always hear horror stories about (insert company name here) and how they suck blah blah blah but I'm coming to the conclusion that maybe it's just the customer being retarded.

So, you disagree then. A companies reputation SHOULD be about customer support than quality of product. Cause thats pretty much all ive been talkin about, or did you not read thru "all" of my posts?

Welp, guess I'll say it again then. A company should NOT be well known for its customer support. A company SHOULD be well known for quality of product.

Yet, just about every other post in this thread has someone saying "eVGA CUSTOMER SUPPORT" is the best there is.

KUDOS to eVGA for having "the best" customer support.

And when the time comes (which it will) that something you shelled out a lot of money for breaks or doesnt work the way it is supposed to, just remember....."at least they got good customer support". No getting upset now, ya here.

So pardon me if the phrase "they got the best customer support" fails to make me happy or satisfied.

 

[MrWizard6600]

The only thing i want from that picture is the pizza crust /drool.

id happily take that sexy 7800GTX off that guys hands. Never got my hands on one of those 7800GTX ACS3 or KO or whatever they were, always wanted to though.

 

[Arcygenical]

And as you mentioned, if a company put out a card with "sub-par" components, to stay competitive with other companies, then thats putting PROFIT ahead of CUSTOMER, which is contradictory to them being about and for the customer. Again, its "to hell with the customer" lets get this product out on the shelves....I have that 2nd house in Maui I need to pay for.

What part of, "They have NO choice over the components they use" don't you understand?

They're not using sub-par components to build their products. They're using the best RAM on the market, and they're using GPU cores that are sent TO them. They have no choice, and nowhere better to step up to, because there's NOTHING else to step up to.

So, either they USE these sub-par products, or they don't use any at all.

It's not "To hell" with the customer. It's, "We don't have a freakin business if we don't use these parts". It's "Put these on the shelves, or we go out of business." Not going out of business due to financial irresponsibility, but because there's no better components available to them. Asking for a BETTER product is asking for a product that defies the laws of physics (in the case of electronic equipment eventually failing) or defies the laws of production, using techniques that have yet to be invented.

They're not putting the profit in front of the customer, they're doing everything they can with the resources they have. They use all Solid state capacitors. They use leading GDDR ram. The only thing they're not doing, is engineering better quality power regulation, since that goes AGAINST nVidia.

A company should NOT be well known for its customer support. A company SHOULD be well known for quality of product.

Once again. What are you talking about. I totally agree, a company should be known for a quality product. A company should ALSO be known for good support. Not one or the other, but both. I'm sure you agree with this as well.

But, components fail. Everything, electrical, mechanical, EVERYTHING fails. Motherboards fail. RAM fails. Hard drives fail. PSU's fail (often spectacularly).

To request a product that DOESN'T fail, is to request a product we don't yet have access to. If you want a product that's impervious to failure, you need to design it yourself. These are products, built by the THOUSANDS, with millions of components each, with Trillions of transistors per run.

And when the time comes (which it will) that something you shelled out a lot of money for breaks or doesnt work the way it is supposed to, just remember....."at least they got good customer support". No getting upset now, ya here.

Are you kidding me? What are you going to do when your car fails? Television fails? Mp3 player HD fails? Refrigerator, Furnace, Dishwasher?

You'll be DAMN well sure that I'm happy when a product fails, if the company that produces it is KNOWN for good customer support. I'll be UPSET that it fails, but I'll be relieved I didn't buy it from "Super Sparkle Electronics" in eastern Hong Kong.

 

[Cyper]

I would just like to post here saying when the 8800GTs first came out I went straight to eVGA's website to buy myself one, seeing as other than a few other places that had them were out of stock or overpriced.

Long story short my purchase somehow went through twice and I was charged for two 8800GT's. I contacted Joe Darwin and he personally looked into and fixed the problem for me.

The 8800GT is my first Nvidia videocard and first product from eVGA as well. So far I am very pleased with both and am very pleased with eVGA and will definitely come back for more.

But hey, that's just me.

 

[jnick]

Woah! This thread grew pretty fast, eh? I get injured, and I'm away for a bit and I come back to a three page thread .

The point of this thread is, eVGA has good customer service. Period.

The products they put out, yeah, it has their label but THEY didn't make them. nVidia did. If you have a problem with an eVGA product, chances are, BFG, XFX, etc face the same problems. Blame nVidia NOT eVGA. eVGA isn't just going to sit on the sidelines while other company's are making profit. They have no choice but to use what nVidia distributes. In fact, in some cases, they even re-DEIGN the boards, like they're doing with the 780i FTW.

 

[Angelus897]

I think with any company some people will have great experiences and some will have bad experiences, customer service and product quality alike. Heck, people always bitch about Ford building bad quality vehicles, but my family has owned 12+ in the last decade, and all but 1 had no problems whatsoever. As far as EVGA is concerned, I'm disappointed by the fact that there have been a lot of people posting about RMA problems and customer support in general (hopefully EVGA fixes this). But all my EVGA products have been nothing but stellar and I will continue only buying Nvidia products from EVGA (just like I will buy only Sapphire for ATI).