IT Helpdesk software

[Tazman2]

So I'm a IT Tech (shocking I know!) and we are a small department of 3 people. Basically we're looking for something easy to use and cheap either hosted or we can host it ourselves that includes say a knowledge base, log of things done per day and searchable, etc. etc.

 

[Rajun_Cajun]

Spiceworks!

 

[TechLarry]

I've used many of the big one's, and I hated most of them. The "Corporate" versions are geared way too far towards obtaining Metrics for managers than ease of use by Technicians.

Spiceworks is probably a good choice

 

[R3ckless]

Here is something that might be useful: GLPI

It includes a free ticketing system with knowledge base. For the price of Free it might fit your needs.

http://www.glpi-project.org/spip.php?lang=en

 

[Rajun_Cajun]

Should add that Spiceworks is free as well and VERY well supported.

 

[Edgar]

My company uses powerhelp. I like it.

 

[Vashypooh]

http://www.otrs.com/en/ is another one ive used.

 

[Priya]

Have a look at the help desk software reviews here, before choosing the best help desk software for your business.

 

[MrGuvernment]

Spicework , is it still full of ad;s and posts from their website in the free version?

 

[sethmo]

Whatever you do, don't use Frontrange Service Management. That is what we use and it is shit.

 

[bigdogchris]

Web Help Desk?

http://www.webhelpdesk.com/

You host this yourself, webhdserver.yourdomain.com