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Just posted this on the Dell support fora (gag), but figured I'd cross-post somewhere a bit better informed.
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This is driving me crazy. I've set up my boss's new Precision 380 (with the brand-spanking-new Core 2 Duo) and as it is, it's useless. I cannot access -- or, more accurately, I cannot see -- any applications.
I'll explain. But first, the relevant system specs:
. Precision 380
. WinXP Pro SP2
. nVidia Quadro NVS 285 vidcard with DMS-59 output
. Sony PremierPro P232W 23" LCD
The LCD is connected to the NVS via a DMS-59->Dual-HD15 dongle. I am using the HD15 input instead of the DVI input on the LCD because Dell, in its infinite wisdom, included only the aforementioned dongle, as if anyone (particularly business customers) uses CRTs anymore.
Now the problem:
On boot, the system launches the "Welcome to Your New Dell PC" application/screen/whatever-it-is. The screen resolution is absurdly low, I believe 800x600. This should be an easy fix, but it's not.
The "Welcome" application will not close. Due to the screen resolution, the "close" button is inaccessible; no button appears on the taskbar (which itself is only accessible by pressing the Windows key) which you could otherwise right-click to close the app; Alt-F4 has no effect; and while Control-Alt-Delete does launch the task manager, that "Welcome" screen stays on top so that the task manager is unusable. In fact, any and all applications are unusable because they launch and remain "behind" the Welcome screen; the only way I know that they are open at all is because they, unlike the Welcome screen, actually appear on the taskbar.
My best guess ATM is that the plug-and-play feature of the LCD isn't talking to the computer because of the DMS-59 connector, so that the appropriate monitor driver and settings won't launch.
The Welcome screen does not appear when I boot into Safe Mode. From here, the system functions normally, so far as I can tell. Notably, in Safe Mode the Display Properties dialog reports "default monitor," not "plug-and-play monitor" as it should. If I manually install Sony's LCD driver while in Safe Mode, will that carry over into a normal Windows session? Alternatively, can I manually "select" the appropriate driver/setting from WinXP's own database while in Safe Mode?
Any other ideas?
Thanks.
____________________________
This is driving me crazy. I've set up my boss's new Precision 380 (with the brand-spanking-new Core 2 Duo) and as it is, it's useless. I cannot access -- or, more accurately, I cannot see -- any applications.
I'll explain. But first, the relevant system specs:
. Precision 380
. WinXP Pro SP2
. nVidia Quadro NVS 285 vidcard with DMS-59 output
. Sony PremierPro P232W 23" LCD
The LCD is connected to the NVS via a DMS-59->Dual-HD15 dongle. I am using the HD15 input instead of the DVI input on the LCD because Dell, in its infinite wisdom, included only the aforementioned dongle, as if anyone (particularly business customers) uses CRTs anymore.
Now the problem:
On boot, the system launches the "Welcome to Your New Dell PC" application/screen/whatever-it-is. The screen resolution is absurdly low, I believe 800x600. This should be an easy fix, but it's not.
The "Welcome" application will not close. Due to the screen resolution, the "close" button is inaccessible; no button appears on the taskbar (which itself is only accessible by pressing the Windows key) which you could otherwise right-click to close the app; Alt-F4 has no effect; and while Control-Alt-Delete does launch the task manager, that "Welcome" screen stays on top so that the task manager is unusable. In fact, any and all applications are unusable because they launch and remain "behind" the Welcome screen; the only way I know that they are open at all is because they, unlike the Welcome screen, actually appear on the taskbar.
My best guess ATM is that the plug-and-play feature of the LCD isn't talking to the computer because of the DMS-59 connector, so that the appropriate monitor driver and settings won't launch.
The Welcome screen does not appear when I boot into Safe Mode. From here, the system functions normally, so far as I can tell. Notably, in Safe Mode the Display Properties dialog reports "default monitor," not "plug-and-play monitor" as it should. If I manually install Sony's LCD driver while in Safe Mode, will that carry over into a normal Windows session? Alternatively, can I manually "select" the appropriate driver/setting from WinXP's own database while in Safe Mode?
Any other ideas?
Thanks.
I would definitely try to install the monitor driver in safe mode and see if that does the trick.