sabregen
Fully [H]
- Joined
- Jun 6, 2005
- Messages
- 19,501
I was looking for a GTX 680 4GB card, and Asylum1 responded to my WTB thread and said that he had one for sale. We proceeded to make the transaction and everything was going along fine until the card arrived.
When the card arrived, and I visually inspected it there were 3 screws that had come out of the backplate of the card. One was found lodged into the eVGA foam surrounding the card, and the other inside of the box that the card was in. I figured someone had taken the backplate off at some point, or perhaps swapped the cooler. I have not found the third screw. I wasn't terribly concerned about it. Screws come out. I reinstalled them and checked the remaining screws on the back of the card.
After installing the GPU in my rig and then installing the latest Nvidia WHQL drivers I made a test run of WoWP (this was a fresh install that I had done just Monday of this week. Previous GPU was integrated graphics and the drivers had already been uninstalled). The machine crashed and the monitor lost signal.
I've asked repeatedly to be able to return the card at my own expense for a full refund upon receipt. The question has been consistently dodged. I am including here the PM conversation between Asylum1 and myself up to this point. I cannot open a PP case on this as he had me send the payment via PP gift, not as a regular payment and I stupidly agreed. I do not know if the sale of a bad card was intentional. I assume it is not. That is not really the issue though. The issue is simply that I expected to receive a working card, and I did not. The seller, up to this point, has not been forthcoming or helpful in addressing the situation and continually dodges the issue of a refund. I'm asking the mods here to intervene, it's as simple as that.
When the card arrived, and I visually inspected it there were 3 screws that had come out of the backplate of the card. One was found lodged into the eVGA foam surrounding the card, and the other inside of the box that the card was in. I figured someone had taken the backplate off at some point, or perhaps swapped the cooler. I have not found the third screw. I wasn't terribly concerned about it. Screws come out. I reinstalled them and checked the remaining screws on the back of the card.
After installing the GPU in my rig and then installing the latest Nvidia WHQL drivers I made a test run of WoWP (this was a fresh install that I had done just Monday of this week. Previous GPU was integrated graphics and the drivers had already been uninstalled). The machine crashed and the monitor lost signal.
I've asked repeatedly to be able to return the card at my own expense for a full refund upon receipt. The question has been consistently dodged. I am including here the PM conversation between Asylum1 and myself up to this point. I cannot open a PP case on this as he had me send the payment via PP gift, not as a regular payment and I stupidly agreed. I do not know if the sale of a bad card was intentional. I assume it is not. That is not really the issue though. The issue is simply that I expected to receive a working card, and I did not. The seller, up to this point, has not been forthcoming or helpful in addressing the situation and continually dodges the issue of a refund. I'm asking the mods here to intervene, it's as simple as that.
Asylum1 said:sabregen said:the machine has been reloaded. i'm just about to install nvidia drivers. single monitor only at this time. neither of the other two have been attached at this point, after the reformat. i'll be using the latest WHQL drivers.
Asylum1 said:sabregen said:I will reformat in the morning and I will let you know the results. I would much rather that this card work than to have to go through any hassle at all on my end. I've been waiting all week for it. That being said I would be very very surprised if there was any change in the status after reloading. If tomorrow morning there's not a favorable outcome, i will expect that you'll agree to refund upon receipt in full.
I bet this is annoying on your end. I've been there. Recently.
Asylum1 said:sabregen said:The card was physically inspected before installation or powered on. there was one missing. i didn't really sweat it. i only mention it because it seems like someone took at least the backplate off. i wouldn't care if someone did as long as it worked. that being said, it doesn't. i understand that there were no loose screws when it shipped. that's not how it arrived.
i will ask again. are you refusing to refund me in full upon receipt of the card back to your paypal confirmed shipping address?
Asylum1 said:sabregen said:i am running it on one screen. my intention is to run it on 3 screens, but with the issues i immediately put it on one screen once the first issue occurred. the previous GPU was integrated. the drivers were uninstalled before the card went in. the install was fresh was of monday on known good hardware. the PSU is an eVGA SuperNOVA Nex1500 Classified.
I don;t want to discount your experience in building, and I can imagine how it looks on that end. However the time between my "card arrived. tested good. heat?" and the next PM was 21 minutes, not an hour. performance tests fine as long as there's no artifacting or display driver crash. as for the screws, as previously stated, 3 were out of the backplate, and only two were found.
i don't know what else to say here so i will simply ask you. are you refusing to refund me in full upon receipt of the card back to your PP confirmed shipping address?
Asylum1 said:sabregen said:Yep, clean install every time (6 driver rip and replacements). Uninstall, reboot, clean install, reboot. crash /repeat. switch output. switch output. switch output. change driver rev. /repeat all over again. the two scews that i found were not in the bag. one was in the foam and the other was floating in the box. this isn't my first nvidia card. my last desktop build was quad GTX 780s. i don't mean to sound any particular way, but if you check around on here you'll see that i have a pretty good handle on things.
i wish that there was something i could do to fix it, but i can't wait on an RMA. i have no other gaming systems and sold them all off in prep to go back to a desktop, which is not currently functional. i can ship the card out tomorrow but i do need an immediate and full refund, or a replacement card sent immediately. there's no other remedy for me on this one.
Asylum1 said:sabregen said:Other than the screws that came out (2 out and found in the box, 1 still MIA) it does look mint. It started crashing immediately after my initial driver install (was previously using IGP) and test run of WoWP. Then it crashed when I launched IE. I rebooted and then again tried to run WoWP. It crashed at the menu, showing green artifacting all over the screen in a random pattern. The machine hard locked after loss of signal to the display immediately following the random green blocks. After rebooting I launched IE. The screen immediately went black, then came back with a system tray notification saying that the display driver had crashed. these issues continued from one DVI to the second, from there to the HDMI and from HDMI to the DP output. It's definitely a card issue.
I have no intention of insinuating that you knew anything of this before I received the card. I think nothing of the sort. However, the issue at hand remains and as such, if you're not the original owner I must request a full refund upon receipt of the card. I will pay return shipping. I've been the seller in this kind of situation not all that long ago. I need a card and I need it immediately. I'm sorry this hasn't worked out, but I have no other options. This card will be pushing 3x ASUS 144p Nvidia 3D Vision 2 compatible screens in NV 3D Surround. Not only do I need the card performing at it's best, but I need all of the outputs the card has to do it. As such, this card provides neither of those in it's current state.
Asylum1 said:sabregen said:There's definitely something wrong with this card. The backplate was missing three screws. two of them were found in the packaging. I've tried swapping outputs (all) and display drivers as well to the three latest versions and all produce the same results. Display corruption, display signal loss, hard locks and system reboots. There's still one screw AWOL that I cannot find. the system was stable before this installation and is being run on clean power (eVGA SuperNova NEX Classified 1500). Are you the original owner on this? Was the backplate ever removed? Was it ever over volted? Was it insured?
Asylum1 said:sabregen said:Sounds good. Thanks!
Asylum1 said:sabregen said:Payment sent. It should have come from PC Possibilities / Joshua Supnick
[address withheld]
Sent as a gift, payment on my credit card, and I paid the fees on the CC transaction.
Asylum1 said:sabregen said:sounds good to me. what's your PP?
Asylum1 said:sabregen said:Asylum1 said:Have EVGA for sale but least I could do is $285 shipped.
Very good card in new condition with factory warranty.
Heat is under my name.
Let me know.
More important than the cards edition is can you ship USPS Priority today and get it to 85213 by Friday?
Could ship Tommorow and should have it Saturday.
PayPal is. [email protected]
Pay as payment owed so we don't get any charges if you don't mind.
My heatware is 157-0 and pm me your shipping address.
Funds received, will ship tomorrow and send you tracking information.
Shipped USPS Priority # 9114901123086484744192
Lucky you, says by Friday.
I bought it from another member but it was in mint condition when it left here.
Was the box damaged?
I have been having trouble with the new drivers on some of my cards try and earlier driver like NVIDIA ForceWare 331.65 and click custom install and perform a clean installation.
The card has worked flawless for me and the screws were fine.
Did you try a clean install of the drivers as I stated?
Having a hard time beliving the screws fell out in a padded shipping container.
Were they in the bag it was packed in?
The card should work perfectly unless it was drove over in the packageing it was in.
The card is under warranty if you want to send it in.
I dont see how I can take the card back after you said it was working fine and then a hour later you say its not and your incerting screws into a card that was 100% mint in a factory shipping container that a truck could have drove over. I hate that you are having problems but im sure you can see my point of view also. did you have an amd card card installed before this? there maybe an issue with a conflict in the registery. I have been dealing in graphics cards for 10 years now and something seems a miss here. You may want to do a fresh install of your OS and see how it turns out. Im not tring to say there may not be a problem but it seems unlikely from this end. How does it work with one monitor? Maybe you have a PSU issue.. Im telling you that card was one of the best I have had in performance and cool temps.
Did you screw into the card with screws laying in the box randomly after you tested it as good?
There were no loose screws when I shipped it to you so I dont know why you would just decied to put some in the card and may have damagd it.Can you reformat and see if that will solve you problem?
I bet it will.
And I ask again can you reformat your computer to resolve the issue before we start sending refunds.
I think that will fix your problem to the full extent.
Going to bed and will answer tommorrow.
Are you setting up with Nvidia Surround?
What are you trying to run on them.
You know a 680 can only push so much to 3 monitors.
Still sounds like a registery driver issue to me.
Let me know how the reformat goes and start with older drivers and build to newer ones installed over the top of previous ones if needed.
The latest drivers are the buggy ones.
Start with older then update to newer over the top of the old if nessicary.
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