ISP keeps suspending me

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fullvietFX

[H]ard|Gawd
Joined
Sep 1, 2004
Messages
2,015
My ISP keeps suspending me because they say I have a virus. I formatted all the computers in my household and put MSE on them. The problem was stilling happening so I did a little research and I found out it could be my actual cable modem. So I went in and exchanged my modem for another one. Once again they suspended my internet. I formatted again and scanned all of the computers. My wireless is under WPA2 encryption. However, I don't think it's any of my neighbors or anybody hacking me. This is really pissing me off and my other internet provider in my area only has Wi-Fi, not DSL or Cable, which is really slow. I'm really lost here guys can somebody help me out?
 
Can they tell you what the virus is? Are you being a spam bot? Seems shady all they say is "you have a virus, good day"

other thought would be someone cloanedyour modems mac
 
Are the computers running wired or wireless?

I would turn off your wireless network cards, plug all the computers into a HUB, and set one machine up with Wireshark. Take a look and see what all is being pushed out by the computers. This will give you an idea if the computers are doing something when they shouldn't be or not.

At one point I had a USB memory stick that was a Linux install, and Wireshark. I think I downloaded it from somewhere. I started it up, plugged everthing into a HUB (NOTE: NOT a switch, but a HUB), and let it see what all was going out from where.
 
They should give you more information. The virus name, for example.

Of course, depending on how long it takes for them to send notices, shut down your network for a couple days, then tell them it couldn't have been you.

You could throw in a packet sniffer (Windows has one for Windows Server, and I know Linux has a few) and see if there is any unusual traffic on your network.

But, if they want to help out, they'd give you a lot more information.
 
k1pp3r said:
Can they tell you what the virus is? Are you being a spam bot? Seems shady all they say is "you have a virus, good day"

other thought would be someone cloanedyour modems mac
Click to expand...

Yeah, they pretty much say "you have a virus, good day". I originally thought it was somebody cloning my modem's MAC too however, I switched the modem. I'm also not very knowledgeable with networking so I'm not sure what Wireshark does.
 
I just got off the phone with them for about an hour. They told me it was the "IRCbot" trojan?
 
fullvietFX said:
I'm also not very knowledgeable with networking so I'm not sure what Wireshark does.
Click to expand...

Well it's time to bone up!

Wireshark is a packet sniffer, showing you all packet frames that your network card can see. From a capture, you can have it list the endpoints of conversations observed - any IPs you don't anticipate are suspect and should be investigated.
 
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:33:13 PM, on 10/30/2009
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18828)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Program Files\ASUS\AASP\1.00.32\aaCenter.exe
C:\Windows\Explorer.EXE
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Analog Devices\SoundMAX\SoundTray.exe
C:\Windows\System32\DeltaIITray.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Microsoft Security Essentials\msseces.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\UltraMon\UltraMon.exe
C:\Program Files\UltraMon\UltraMonTaskbar.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Program Files\VideoLAN\VLC\vlc.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\DllHost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [SoundTray] C:\Program Files\Analog Devices\SoundMAX\SoundTray.exe
O4 - HKLM\..\Run: [M-Audio Taskbar Icon] C:\Windows\System32\DeltaIITray.exe
O4 - HKLM\..\Run: [DeltaIITaskbarApp] C:\Windows\system32\DeltaIITray.exe
O4 - HKLM\..\Run: [LifeCam] "C:\Program Files\Microsoft LifeCam\LifeExp.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [MSSE] "c:\Program Files\Microsoft Security Essentials\msseces.exe" -hide
O4 - HKCU\..\Run: [AlcoholAutomount] "C:\Program Files\Alcohol Soft\Alcohol 120\axcmd.exe" /automount
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [Steam] "c:\program files\steam\steam.exe" -silent
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: UltraMon.lnk = ?
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Andrea ADI Filters Service (AEADIFilters) - Andrea Electronics Corporation - C:\Windows\system32\AEADISRV.EXE
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: PACSPTISVR - Unknown owner - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies, Inc. - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: StarWind AE Service (StarWindServiceAE) - Rocket Division Software - C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exe
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe

--
End of file - 5807 bytes

Anything look out of the ordinary guys?
 
fullvietFX said:
I just got off the phone with them for about an hour. They told me it was the "IRCbot" trojan?
Click to expand...

IRCbot? Like... an actual IRC bot? I mean, there's some pretty crazy names for trojans so I'm guessing at least one out of the millions is really named that, but still, it would make me laugh if I was running a little shell bot in an IRC server to play, say, trivia or something and they send me a notice saying it was a virus :p
 
kevinzak said:
IRCbot? Like... an actual IRC bot? I mean, there's some pretty crazy names for trojans so I'm guessing at least one out of the millions is really named that, but still, it would make me laugh if I was running a little shell bot in an IRC server to play, say, trivia or something and they send me a notice saying it was a virus :p
Click to expand...

actual an ircbot trojan can turn your computer into a middle-man for p2p file transfers.

I had to clean up a cop's computer once. His account had been disabled a 3rd time for illegal distribution of copyrighted content. Our policy was strike 3 and you must pay us to clean up your computer if you still want your 'net.

the file in question was non-existant on his computer. But he had some odd trial-version AV that had expired like 2 years prior.

and there was an ircbot trojan of some sort.
 
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