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So far I've had a bad experience with Monarch. I placed an CPU/Motherboard order on December 1st with them while the Retail Opteron 170's were still in stock. After a few days I emailed them to check the status because the following day the ETA for Opteron 170's was changed to 1/25/06. They assured me that they had enough 170's for their exising orders. I let another few days go buy and nothing had changed with the status of my order. I emailed again and got a reply that they were behind on orders. Elsewhere on this message board, someone ordered a combo the day before me and it shipped in two days. Mine has been sitting there for nine days and I only ordered it hours after the other person.
Today I emailed and asked them to kindly credit my card if they couldn't confirm that the order would ship today. (their online order status for me hasn't changed since seconds after i hit the initial order button). Now, I'm not getting a reply at all. I feel like I was suckered. Has anyone called Monarch to get a refund? (according to their website, I can't do this until Monday) It looks like they only want sales calls and everything else must be done via emails for cancellations which could take forever. They sure charged my credit card fast enough. I just want my money back. I'm very disappointed in their service. I need to make other plans for christmas. I've wasted 10 days and counting with Monarch. I would have happily looked elsewhere or bought a different CPU if knew the real status from Monarch. I guess my order is just sitting in a pile somewhere.
Today I emailed and asked them to kindly credit my card if they couldn't confirm that the order would ship today. (their online order status for me hasn't changed since seconds after i hit the initial order button). Now, I'm not getting a reply at all. I feel like I was suckered. Has anyone called Monarch to get a refund? (according to their website, I can't do this until Monday) It looks like they only want sales calls and everything else must be done via emails for cancellations which could take forever. They sure charged my credit card fast enough. I just want my money back. I'm very disappointed in their service. I need to make other plans for christmas. I've wasted 10 days and counting with Monarch. I would have happily looked elsewhere or bought a different CPU if knew the real status from Monarch. I guess my order is just sitting in a pile somewhere.
But i will definatly be ordering another for myself from you soon!