![[H]ard|Forum](/styles/hardforum/xenforo/logo_dark.png){kind=logo}
Maybe I'm generally lucky (my stack of 3 dead Asus boards may disagree 
), but I usually don't have problems with hardware. It's rare that I have bad hardware, and the relatively few times I did, I would just send it back for an RMA. Technical problems are even rarer, although that has been a mixed bag and the worst is the cause of this thread.
I'd like to think that maybe it's an isolated problem, but this has been going on for over 3 weeks and I must have managed to get the worst of the worst of evga's support (hi, e.a., c.g. and/or j.f. if you're reading!).
But let me start at the beginning. evga advertised a 8600GT 512MB (please note that the 8600GT part becomes important soon) at standard clock speeds. Unsurprisingly, the site I purchased the card from also verified the same specifications as evga advertised. Unfortunately, evga decided to sell a gimped card using the 8600GT name (using much slower 800MHz memory vs advertised and standard 1400MHz memory... not 800MHz DDR = 1600MHz effective, this has 400MHz DDR = 800MHz effective memory). When I found this out, I immediately contacted evga to try to get a solution. This is where it gets ugly.
Tech "a" (e.a.) simply referred me to tech "b" (j.f.) in an email. Why he couldn't simply forward my request is pretty dumb, but I did email j.f. as instructed. j.f. never wrote back. So around a week later, I contacted evga support again. This time tech "c" (c.g.) replied, promised that he would check with j.f. and send a BIOS that would fix the problem (nevermind that the memory was running at the speed the chips were rated at). I never received a response from tech c or tech b. Tech a was obviously smart enough to completely run away at the beginning.
So that leads up to today. As I was about to send my 4th support request, I checked up on the spec page for the card and magically the specs were changed to the lower speeds. evga silently "fixed" the problem after more than 2 weeks while completely ignoring my emails to support. I could understand if this were sold as a "8600GT SE/LE/gimped" version, but evga did the one thing that's probably the worst: misrepresenting a product, then not owning up to it/making it right.
The sad thing is that I am generally pretty satisified with evga. This experience with their (lack of) support is really disappointing.
), but I usually don't have problems with hardware. It's rare that I have bad hardware, and the relatively few times I did, I would just send it back for an RMA. Technical problems are even rarer, although that has been a mixed bag and the worst is the cause of this thread.I'd like to think that maybe it's an isolated problem, but this has been going on for over 3 weeks and I must have managed to get the worst of the worst of evga's support (hi, e.a., c.g. and/or j.f. if you're reading!).
But let me start at the beginning. evga advertised a 8600GT 512MB (please note that the 8600GT part becomes important soon) at standard clock speeds. Unsurprisingly, the site I purchased the card from also verified the same specifications as evga advertised. Unfortunately, evga decided to sell a gimped card using the 8600GT name (using much slower 800MHz memory vs advertised and standard 1400MHz memory... not 800MHz DDR = 1600MHz effective, this has 400MHz DDR = 800MHz effective memory). When I found this out, I immediately contacted evga to try to get a solution. This is where it gets ugly.
Tech "a" (e.a.) simply referred me to tech "b" (j.f.) in an email. Why he couldn't simply forward my request is pretty dumb, but I did email j.f. as instructed. j.f. never wrote back. So around a week later, I contacted evga support again. This time tech "c" (c.g.) replied, promised that he would check with j.f. and send a BIOS that would fix the problem (nevermind that the memory was running at the speed the chips were rated at). I never received a response from tech c or tech b. Tech a was obviously smart enough to completely run away at the beginning.
So that leads up to today. As I was about to send my 4th support request, I checked up on the spec page for the card and magically the specs were changed to the lower speeds. evga silently "fixed" the problem after more than 2 weeks while completely ignoring my emails to support. I could understand if this were sold as a "8600GT SE/LE/gimped" version, but evga did the one thing that's probably the worst: misrepresenting a product, then not owning up to it/making it right.
The sad thing is that I am generally pretty satisified with evga. This experience with their (lack of) support is really disappointing.