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i just had an MSI r9 270X just started creating horrible artifacts on my screen in the form of vertial and horizontal lines, i bought it about two or three months ago, do i file an RMA or a warranty claim?
Hey Argomahdi123,
Go ahead and file an RMA with us. We will take care of the card for you! http://service.msicomputer.com/msi_user/support/customerservice.aspx
if you have any questions about the RMA process, or you just want a status update, you are welcome to PM me your details and i can get on that for you
Do you have an ETA on the 980 G4 GAMING release date?
I am taking a wild chance, any news on a 980 LIGHTING?
Hi Limitedaccess!
1) Our official policy is we do not want customer to make any modifications to the heatsinks, now that being said we do unofficially allow customers to make these mods if they wish to do so and it will not void the warranty as long as they keep the original and if the card ever needs warranty service they send it back with the original heatsink back on
So I want to buy a GPU from the US and bring it to the EU where I'm stationed at the moment. If need be can I RMA it to your HQ in the EU? Or do I need to ship it back to the US for a RMA?
Hey Eugene. The only reason I'd put myself through the nuances of SLI is for DSR. Any idea if they'll implement DSR for SLI eventually? The EVGA rep was clueless... you could show him up with some solid info!
I have owned an MSI 650i motherboard, a Geforce graphics card, and most recently an MSI gt780dx laptop. All have been good products. The laptop has the best speakers I have ever seen in that form factor. And the keyboard is great, Steelseries. I would definitely buy more stuff from you guys.
Welcome and thank you Eugene. Nice to see reps in consumer forums
quick question When you say "Our official policy is we do not want customer to make any modifications to the heatsinks" does replacing the thermal paste affect the warranty?
Is there any chance that you at MSI could put that info somewhere in the warranty page? It can be quite a struggle to get the card through shops RMA process unless there's something official about using custom cooler (or re-applying the thermal paste).
Hey eugene can i rma motherboard bent pins?
Hi Eugene,
And welcome!
Glad to see you guys getting a bit more involved. Now I've asked MSI twice these questions I only got a reply about making a call to the Taiwan offices which is out of the question for me at the time.
1. So I want to buy a GPU from the US and bring it to the EU where I'm stationed at the moment. If need be can I RMA it to your HQ in the EU? Or do I need to ship it back to the US for a RMA?
2. So despite the "void if removed" sticker I can watercool it and still retain warranty, right?
3. Continuing from point 2 if my GPU fails from some kind of hardware damage (VRM, ram etc), but not from water damage or mounting damage, I'm still under warranty?
Thanks!
I need that answer as well. Is there RMA center in the middle east which can repair my graphic card if it gets broken?
Hey AFD,
Unfortunately i have no news of any gtrx 970 ITX cards yet. If i do find out anything, you will be the first to know. Hopefully you can get one 3 days before then
Hi Eugene, thanks for joining the forum!
Noticed a few recent games are calling for higher VRAM recommended specs.
Currently considering the MSI R9 280x 6GB model, but I wonder if you have any plans for 8GB version of the GTX 970?
Hey Eugene, any future plans for video cards backplate? Just got the 970 and the only thing i wish it had was the backplate..
Eugene,
Any chance MSI will release a new BIOS to let us go over 110% power limit? I have 970 SLI but can't really use its full potential.
I agree, I can't max my babies. So much headroom left!
Do you have an ETA on the 980 G4 GAMING release date?
I am taking a wild chance, any news on a 980 LIGHTING?
I'd love some info on when I can expect to buy a 15.6" Ghost series laptop with a 970m or 980m in it.
Was very close to pulling the trigger on one with a 870M in it, but was hesitant (could have gotten it for 1400ish)
Need something better than this Dell 15R from 20010.
Hi Eugene,
MSI have recently announced the GTX 970 OCV1. From the few images posted, it looks like it has a variant of the popular 'NVTTM' cooler will a fully plastic housing and fan hub (which appears to have also been used on the N770-2GD5). Is this the case?
If you cannot confirm this, can you provide an image of the rear of the card?
Welcome! Any info on the new msi lightining? EDIT: Nvm read it in the thread.
Another one... Any plans to put any sort of EK blocks on ya cards?
Hi Eugene!
I've had an MSI GTX 970 GAMING 4G on order with Amazon for almost a week now with no sign of it shipping any time soon. Any idea when the availability of these cards might improve? I was right in the middle of a system build when these were announced and I've got an R9 290 in hand that I don't want to miss the return window on!
It is nice to see a company rep on a forum like these. Love the personal involvement!
My MSI 4GD5T 970 only has a limit of 106% and hits that right out of the box. That means I get throttling and voltage drop at the times I actually need the gpu to perform and overclocking just makes the issue worse.Cant comment on any future speculations/products/etc. However, MSI is always listening to user feedback!
Concerning a Bios to let you go over the 110% power limit, i will let our HQ know about this. The issue is that we limit it so we have less problems on consumer side. We do not want customers running into any fatal errors with their systems.
If the 780 was oced its little to no upgrade at all. In fact depending on the speeds, the 780 could be faster in some games. And if you look at the 970 Gaming review here on hardocp it uses more power than the reference 780 if thats is what you had. So if your 780 was reference then the 970 Gaming will actually makes temps higher in your little case.Ordered my 4th straight MSI GPU, yesterday.
GTX 285 -> GTX 580 -> GTX 780 -> GTX 970. All were reference except the 970. Went for the Gaming 4G. Not a huge upgrade from the 780, but it should keep things cooler in my ITX case.