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Intel's RMA process?

Y

young wing

2[H]4U
Joined
Jan 21, 2007
Messages
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I posted in the mobo forum, EVGA told me to RMA my board and GPU.

If you see this thread you will learn my problems.
http://hardforum.com/showthread.php?t=1169028


He told me to RMA my C2D, just in in case that is the prob. Could a bad CPU keep it from posting?

Also, I have none of the original packaging from my chip. Will that f-up my RMA request? Is Intel's RMA process easy?
 
My BadAxe2 RMA was fairly painless.

Called the #, in Sacramento, they walked through testing (well, what they could - it wouldn't boot at all), then issued an RMA request. Sent me the e-mail, I completed the forms, and dropped off the board. A week later I had a new board in my machine.

They say original packaging is preferred, but as long as you package it to withstand it's RMA voyage, it'll be fine.

-bZj
 
Ok, I RMA'd through Newegg. They say you need the original packaging, is this true? Would they deny it?

If they do or whatever, Ill go through Intel.
 
if its less than 30 days old and newegg is rma'ing it, you need original packaging and all original accessories, afaik. intel will just want the board back in decent packaging. but newegg will probably be quicker.
 
You're lucky, Newegg and Intel probably the two best companies to deal with for RMA. Intel being the best period. But Newegg does warranty most things for 1 year even if they have a manufacturer's warranty. A lot of other retailers only do 30 days, after that you're stuck with the manufacturer. Everytime you buy from Newegg, just remember to look at the details about warranty, it may say Standard Newegg (one year), or other limitation, such as "Only warrantied through manufacturer" etc.

Processors have their own policy which is 30 days as vanilla guerilla said. They might bitch at you about the packaging, they might not. Intel for a fact doesn't care because I told them I didn't have the box or the fan anymore, and they still replaced it.
 
deeznuts said:
You're lucky, Newegg and Intel probably the two best companies to deal with for RMA. Intel being the best period. But Newegg does warranty most things for 1 year even if they have a manufacturer's warranty. A lot of other retailers only do 30 days, after that you're stuck with the manufacturer. Everytime you buy from Newegg, just remember to look at the details about warranty, it may say Standard Newegg (one year), or other limitation, such as "Only warrantied through manufacturer" etc.

Processors have their own policy which is 30 days as vanilla guerilla said. They might bitch at you about the packaging, they might not. Intel for a fact doesn't care because I told them I didn't have the box or the fan anymore, and they still replaced it.
Click to expand...

Ok cool. I talked to Newgg today, since I do not have the original packaging they will not RMA it. Ugh. I talked to Intel as well. They said I have to have the chip tested at a computer repair shop. If it is indeed dead, I have to send in an invoice as well. I will try to find a place to do this, if not Ill have to send it to my buddy back home to test it, no one around here has a decent computer for me to use.
 
When I RMAed my P4. I told them that it broke and was overheating (No it wasn't OC or even my fault) They told me I needed a case with better airflow and gave me an RMA number and I got it back within a week.
 
[ T ] A C O;1030777836 said:
Ok cool. I talked to Newgg today, since I do not have the original packaging they will not RMA it. Ugh. I talked to Intel as well. They said I have to have the chip tested at a computer repair shop. If it is indeed dead, I have to send in an invoice as well. I will try to find a place to do this, if not Ill have to send it to my buddy back home to test it, no one around here has a decent computer for me to use.
Click to expand...

intel seems to be giving you more shit than the average rma request. call them and tell them you tried it on 2 different known working mainboards with known working vid, ram and psu. you dont even get a beep code. i dont see how intel can tell you to go out and spend probably at least $50 to prove to them that their cpu is broke. you tried it in 2 mainboards. its broke, they owe you a cpu. also, if you are going to be doing this kind of thing (building your own machines), find a place to keep your empty boxes, and keep the unused accessories in them. keep your invoices. you can print out your newegg invoices from their site. this is also good for when/if you sell your equipment. all these manufacturers and retailers will tell you to ship back rma's by fed-ex or ups. dont. if you are able, always use usps priority mail, with delivery confirmation. its cheaper, simpler, and usually faster and gentler to your stuff. good luck with intel. and dont take any of their sht.
 
Before you call in for an RMA, sit and think about how you would talk to someone who you gave them your cash and they reciprocated you a defective product. Conduct yourself professionally, be polite but assertive. Make them bend for you and not the other way around- don't even give them an inch.

I RMA'ed a C2D due to a concave heatspreader and you really gotta stick to your guns when you call any company, esp for an RMA. As far as testing at a computer repair shop as far they know you are the Lead technician of this so called shop and you might have to jump through a few hoops in the form of questions but I'm sure you can play it off if the need arises.

I shipped them my cpu in one those old school newegg white boxes and without the heatsink, and they next-day me a retail box after inspected the cpu for a few days

Good luck and keep us posted on your new cpu.
 
Thanks for the advice guys. However, turns out it was bad PSU. I kinda have the system going now. Thanks for the input.
 
yea this is a yes or no type operation. there is no kind of. it either boots into an os and runs stably, or it doesnt work.
 
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