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intel RMA experience

M

MetalDwarf

[H]ard|Gawd
Joined
Jan 20, 2002
Messages
1,072
hello
i recently RMAed a CPU for my friend
it was a 2.0 400mhz fsb 512k L2 northwood

the CPU just died it would crash during boot and post unless you got into bios and turned off L2 cachine (strange i know)
cpu hadent been OCed and was well taken care of

called intel about it got a RMA number etc was told to wait for an email with more info.
email never came
called again, corrected a wrong email address waited
email never came
called again gave 2 new emails asked for them to send to all 3 emails
email never came
called again gave a 4th email (all from different isps, hotmail, yahoo, my university and my ISP email)
email never came

called AGAIN finaly got to speak to someone who wasent from India and who spoke ENGLISH!!!!
he was very helpful and took the time to spell out the entire address for where i needed to send the damn thing

took the cpu down to the post office and shipped it 3 days to kentucky (from VIctoria BC Canada)
and low and behold its day 4
its back
they overnighted it from kentucky via UPS
talk about service
brand new in box p4 2.0


so if anyone from intel is reading this

for the love of god when you hire/outsource/whatever your tech support and call centers MAKE SURE THEY SPEAK ENGLISH!!!
MAKE SURE THEY UNDERSTAND ENGLISH!!!
the call center portion of this experience was terrible. however the responce time once it arrived in kentucky was unbelieveably fast. im happy its finaly back

however im quite upset that it took ~3 weeks of telephone tag and other bullshit to get the address to send it to
when if the person on the phone spoke english it would have taken a total of 4 days

i applaud intel for the incredibly fast shipping time
i deplore the horrendous call center support

if anyone from intel reads this
if it wasent for the overnight shipping you would have just lost a customer
bring your call support back to the US, or Canada or anywhere else that speaks english nativly
 
MetalDwarf said:
hello
i recently RMAed a CPU for my friend
it was a 2.0 400mhz fsb 512k L2 northwood

the CPU just died it would crash during boot and post unless you got into bios and turned off L2 cachine (strange i know)
cpu hadent been OCed and was well taken care of

called intel about it got a RMA number etc was told to wait for an email with more info.
email never came
called again, corrected a wrong email address waited
email never came
called again gave 2 new emails asked for them to send to all 3 emails
email never came
called again gave a 4th email (all from different isps, hotmail, yahoo, my university and my ISP email)
email never came

called AGAIN finaly got to speak to someone who wasent from India and who spoke ENGLISH!!!!
he was very helpful and took the time to spell out the entire address for where i needed to send the damn thing

took the cpu down to the post office and shipped it 3 days to kentucky (from VIctoria BC Canada)
and low and behold its day 4
its back
they overnighted it from kentucky via UPS
talk about service
brand new in box p4 2.0


so if anyone from intel is reading this

for the love of god when you hire/outsource/whatever your tech support and call centers MAKE SURE THEY SPEAK ENGLISH!!!
MAKE SURE THEY UNDERSTAND ENGLISH!!!
the call center portion of this experience was terrible. however the responce time once it arrived in kentucky was unbelieveably fast. im happy its finaly back

however im quite upset that it took ~3 weeks of telephone tag and other bullshit to get the address to send it to
when if the person on the phone spoke english it would have taken a total of 4 days

i applaud intel for the incredibly fast shipping time
i deplore the horrendous call center support I was able to give the rep both a fax number

if anyone from intel reads this
if it wasent for the overnight shipping you would have just lost a customer
bring your call support back to the US, or Canada or anywhere else that speaks english nativly
Click to expand...


Did you call the *toll free* number included in the manual with your processor?

I have *never* had a problem with Intel Customer Support (I've had to return *three* 2.4Bs and a 2.6C under warranty). I gave the person on the phone both a fax number and an e-mail address, and requested confirmation be sent both ways (actually, the fax arrived first). After following directions on packaging, I carried everything to the local UPS shipping center (twenty minutes' walk) and sent it all to Kentucky. Within a week, my replacement processors arrived, with brand new fans, and in brand new packaging.

It is one reason I have continued to recommend Intel Retail-Boxed Processors.
 
hmmm, this is quite the interesting scenario
I'll remember to refrain from this.
 
don't ya HATE those damn people they hire. I'm really bad with accents too, so I just have someone else translate... whatever language they're speaking for me, cause I can't understand a damn thing they're saying.
 
i've never had a problem with intel rma's either. they are very fast with shipping.
 
Intel RMAs have been very good to me. Always painfree and very very fast, they usually ship overnight before the bad ones even gets back
 
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