Intel Arc GPU Driver Issue - Citrix Workspace

[NobleX13]

I have been troubleshooting a Citrix latency issue when accessing my virtual desktop from home for weeks if not months now after moving to an Intel Arc A750, and it turns out this is a known issue that has been going on since September 2023 with no resolution yet.

https://github.com/IGCIT/Intel-GPU-Community-Issue-Tracker-IGCIT/issues/522

I ended up importing the .admx for Citrix Workspace to my local machine and disabling Hardware Accelleration.

Administrative Templates > Citrix Components > Citrix Workspace > User Experience > Hardware Acceleration for Graphics

After doing this, my ICA RTT latency dropped from 200ms with spikes into the 600s to a stable 59ms.

 

[Nobu]

Did you try h265? Might perform better if the default encoding isn't supported by the A750 or the server hardware.

 

[pendragon1]

intel arc really shouldnt be used in anything mission critical, for reasons like this...

 

[sandler777]

Hi, I was having this issue with integrated intel arc graphics. I got as far as here but there's no Hardware Acceleration option even present. Any tips would be appreciated.
Edit: Nevermind, I was on the local machine. Got it figured out. Thanks for this solution!