In repsonse to all the Doom and Gloom being expressed in this thread, here's my summary comment:
The only real problem here is a communication one. There is an apparent inability to effectively communicate with call centre personnel. There is also a possible mistake made by initially ringing the wrong number.
I won't personally envisage this being any problem to me at all, even if I add more RAM tomorrow rather than later on when I plan to. This whole problem is really little more than an inability to understand what people with accents other than your own are saying. I don't have a problem communicating with people who have thick accents of various types, and polite requests always draw clarification anyway. Calls to MS call centres have never been anything other than pleasant for me.
At times I've had to wait until an employee consulted a supervisor, because I've requested something out of the ordinary. But you get that. Call centres are simply part of the background of daily life nowadays.
...I thought it would be simple too...I hope you never have to walk this mile in my shoes.....
The only real problem here is a communication one. There is an apparent inability to effectively communicate with call centre personnel. There is also a possible mistake made by initially ringing the wrong number.
I won't personally envisage this being any problem to me at all, even if I add more RAM tomorrow rather than later on when I plan to. This whole problem is really little more than an inability to understand what people with accents other than your own are saying. I don't have a problem communicating with people who have thick accents of various types, and polite requests always draw clarification anyway. Calls to MS call centres have never been anything other than pleasant for me.
At times I've had to wait until an employee consulted a supervisor, because I've requested something out of the ordinary. But you get that. Call centres are simply part of the background of daily life nowadays.