Infortrend EonStor password help

[FLECOM]

I purchased a 16 bay Infortrend EonStor SATA-FC disk array (A16F-G1A2) and the thing has a password on it, you need to password to get into it through the front panel, rs232, and the web/java interface...

I cant find ANY information online for resetting the password, there is no "clear config" like the newer EonStor's do

theres also nothing that comes over the console during boot up that lets you break the startup config, I have tried holding down different buttons during startup and that didnt work either...

dont suppose anyone has worked on these things and could help me out here?

 

[OmegaAvenger]

Purchased from where? I'd call the seller.

 

[dustNbone]

Looking at the manual, there should be a "Restore Defaults" button on the front that you can push with a paperclip. This should do the job. Also the manual states that there is no default password, so have you tried a entering a blank password?

Dustin

 

[k1pp3r]

http://www.infortrend.in/main/3_support/faq_detail.aspx?type=&cat=Fibre%20to%20SATA%20Series&mod=ES%20A16F-G1A2&qid=577&lang=English

Category Fibre to SATA Series
Model No. ES A16F-G1A2
How to use the Restore Default button? Any concerns about using the button?

The "Restore Default" button is a non-latch type push button accessed through a round opening underneath the Restore Default LED.

Listed below are the necessary procedures that should be completed before using this button:
Before pressing this button to restore firmware defaults, it is highly advised to make a list of the existing ID/LUN mapping information. You will need the list for restoring ID/LUN mapping after restoring defaults. Default restoration will erase the ID/LUN mapping associations (e.g., which logical drive is associated with which host ID/LUN), and it is necessary to restore the host ID/LUN mapping after firmware default restoration in order to access data on the previously configured arrays.
Some of the latest firmware updates may be incompatible with the firmware currently running on your subsystem. These updates may require restoring firmware defaults before firmware upgrade can actually take place. Before using the button, it is highly advised to practice the following:
Stop host I/Os
Backup your data
Make a list of host ID/LUN mapping information for future references
It is also recommended to keep a record of all configuration parameters such as the performance preferences, specific stripe sizes, etc.
The no. 3 condition that requires restoring defaults is when an administrator forgets the password configured to control the access to a RAID subsystem. Before pushing this button, also practice the steps listed above. You can access array information even without a password.
How to use the button?
After the subsystem is powered down, you can use a straighten paper-clip to press the button. Press and hold the button down, power on the subsystem, and wait for the associated LED and the subsystem Ready LED to light up. The “Restore Def.” LED indicates successful restoration of firmware defaults.

With redundant RAID controllers, the procedure can be tricky:
Step 1. Remove one controller from the subsystem, power down, and then power on with the “Restore Def.” button depressed to restore the firmware defaults on the remaining controller.
Step 2. Power down, install the controller previously removed, and repeat the restoration process.
Step 3. When completed with restoring defaults on both controllers, install both controllers and power on.

 

[fibroptikl]

Turn it on and hold the ENT and ESC buttons and it should go into Maintenance Mode. Arrow down to "Restore Factory Defaults" and hit Enter and it should say "Factory Defaults Restored".

By default the password for the "Configuration" user (if you go via the WebGUI) - there isn't one.

EDIT, if there is a "Reset to Factory Defaults" button on the back of the controller, push it in and when the LED flashes, turn it off. Otherwise hold it in for a few seconds.

 

[FLECOM]

Turn it on and hold the ENT and ESC buttons and it should go into Maintenance Mode. Arrow down to "Restore Factory Defaults" and hit Enter and it should say "Factory Defaults Restored".

By default the password for the "Configuration" user (if you go via the WebGUI) - there isn't one.

EDIT, if there is a "Reset to Factory Defaults" button on the back of the controller, push it in and when the LED flashes, turn it off. Otherwise hold it in for a few seconds.

my controller is one of the older ones without the "Factory Defaults" button in the back so I had to do the front panel method like you said...

hold ENT and ESC until it displays Maintenance mode, then release them

when you get the menu scroll down to "Restore Factory Defaults" when it displays "Factory Defaults Restored!"

click ESC again and scroll to "Reset Controller" then it will restart without a password...

mmm huge array here I come

thanks!