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Information on UPS's Driver Release Policy

D

DougLite

Supreme [H]ardness
Joined
Jan 3, 2005
Messages
4,764
In the past, I have seen many questions to the effect of "Why can't the UPS driver just leave my package?" I will do my best to answer these questions.

http://www.ups.com/content/us/en/resources/service/tracking/delivery_attempts.html

DISCLAIMER: These statements are offered as general advice for informational purposes only. I do not represent UPS in any official capacity, and any statement that a UPS official makes will supersede anything I say here. A delivery attempt record left by the UPS driver when a delivery attempt is made will have a customer service number to contact should you have questions on a particular case.

When a signature is required:

A) Packages delivered to a business must be signed for.
B) Deliveries to multi-family dwellings (apartments, condos, etc) must be signed for.
C) Packages that are identified by the shipper as high value, or are obvious high value items (computers, jewelry, etc) must be signed for.

When a driver release may be made:

A) There is an out-of-sight and out of the weather location to safely leave the package.
B) The package is being delivered to a single family dwelling with a private entrance.
C) A neighbor may sign for and hold a package that requires a signature in an area populated with single family homes.

It is against UPS policy to leave packages with apartment managers, etc.
 
Yeah, UPS left a package containing over $1000 in video cards setting on my porch in plain sight. I was home heard a light knock on the door and by the time I made it across the house to the front door (all of 20', it's a tiny house) the cards were on the porch and the driver was climbing back into his truck.

Yeah, I was home but from outside other than the cars in the driveway he had no way to be certain of this and cars in the driveway mean nothing here, this is a redneck town and 1 house out of 3 has dead vehicles in the driveway or front yards.
 
Heh, me too. Came home Wednesday and a picked up a soggy box full of hard drives. Luckily they were all individually bubble-wraped and didn't get wet at all.
The FedEx guy always puts stuff in a plastic bag.
 
I paid the extra monies for FedEx shipping when I ordered some ram for my nephew's box for Christmas specifically to avoid becoming a statistic.
 
Spectre said:
And yet I have had UPS violate all three in the last week :rolleyes:
Click to expand...

ditto

i also leave a note for the driver to leave said package

cant fire all the drivers that violate these rules
because you would have to fire them all
 
I can't get them to have me sign anything ever. Previous owner signed a release for my address saying that all further packages could be delivered without signature...or at least thats what the manager at my distribution center told me. He also would not take this away and refused to have me sign for all future pakages...therefore i refuse to use UPS ever again in my life.
 
Phelptwan said:
I can't get them to have me sign anything ever. Previous owner signed a release for my address saying that all further packages could be delivered without signature...or at least thats what the manager at my distribution center told me. He also would not take this away and refused to have me sign for all future pakages...therefore i refuse to use UPS ever again in my life.
Click to expand...
Have you called the 1-800 number for UPS and asked them to remove it?
I did so with FedEx due to a claims issue with a lost package
 
Yeah but they directed me to my distribution center. I've also reported numerous problems and have even writen letters (yes the ones sent via snail mail) to corporate UPS offices noting problems and policy's the my distribution center has. So far I got my money back on a shipment...nothing more.
 
I work for UPS, and the drivers are instructed to bascially drop the box off and run back to the truck, unless it is requested by the shipper or the reciever for it to be signed for they won't wait around for people to sign it. Some boxes do say Signature Required or Adult Signature Required, but its pretty much up to the driver.

Now I could be wrong, but thats what I've been told.
 
I live in a rural area..VERY rural.......they could leave the package in the street and it would be OK :)

My driver is pretty cool, when its raining, he sticks my stuff inside my barbecue grill on my deck.....It has a big storage space underneath with doors on it ...
 
i hate ups lol any box that comes from them has some kind of huge hole in it somewhere. Im so mad that Newegg went mainly over to UPS they use to be the best shipping out there.
 
In my region the difference between the 2 is night and day. I don't like UPS and will only use it if the seller insists. They are consistently slow or late. Where Fedex is consistantly 1 day early. And the Fedex guy acts like he actually cares. If I am not there, he will leave his cell phone number and then I call him and say I will be here the rest of the day and he comes back.

The morale of the story is: I love Fedex because they go out of the way to get my stuff to me, and I hate UPS because they act like I am priveleged to have them deliver my stuff 2 days late. With damaged boxes.
 
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