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Newegg wouldn't send me a replacement chipset fan when the aftermarket one I received had a missing fin. They wanted me to ship it back to them for them to send me a new one. It was a $1 fan it would have been cheaper to buy a new one. I ended rigging up a smaller fan I found in an older pc. Glad they did you some good though.
I fail to see the problem. They have to have the whole mobo so they can deal with the manufacturer, sending you a fan would cost them money and be totally stupid of them. I can't believe your complaining over them offering you a whole new mobo.
the addition of non-factory parts, accessories and upgrades