I love EVGA

M

MurderCityDevil

Gawd
Joined
Dec 6, 2007
Messages
724
Once again, EVGA has surpassed my expectations and made me a very happy customer. I had to RMA my 9800GX2 and of course wasn't too pleased about that. I sent the card in on monday and just received it half an hour ago (thursday night!). Not only that, but they sent me back a 9800GX2 KO edition! I totally was not expecting that. The only thing is that when I sent in the card, I sent everything - the box, the cd's, the accessories, etc. They sent me back only the card, and so the little 8-pin to 8-pin connector I was using is now gone. However, I just now remembered that on the RMA instructions it says to only send the card, and nothing else, so it's basically my fault. In either case, a quick call to EVGA and the tech rep said they would send me a replacement connector first thing tomorrow morning. I love this company!
 
Sweet Deal for ya. Be sure to report back with max OC's on the KO edition
 
That's just another reason why if it ain't EVGA, it ain't pushin out any pixels on my monitors.
 
My experience with EVGA has been nothing but great. They are one of the best in customer service and their RMA policy is one of the best in the business. I can't help being loyal to EVGA because they provide awesome service.

My business is with them until they prove this wrong (which is unlikely), especially when it comes to motherboards. I will be buying either EVGA GTX 260/280 in the future since my two 8800gts g92's are going to be sold this weekend.
 
I bought my first evga card just recently, a 280. The overwhelming amount of posts similar to the op's are what sold me on the company. I hope I never have to RMA this card, which has been more than I could have asked for, but if I do I am confident I will have a good experience.
 
I always thought their customer service was so so. They do what they say, but don't really push for much more. I got my purchase date wrong on my registration, been in contact with the several times about it, even sent in my receipt.... and months later, its still not changed. Furthest I got was somebody saying "I will fix it right now", and they never followed through. Luckly I am going to upgrade my card before I have to worry about the warranty, otherwise I would put up a little more of a fit.

Edit: I know im going to get a PM or a reply saying "hi im so and so and i work for Evga. I will fix your problem" (I've posted before and gotten replies/pm's like this before). I am just done with EVGA. I dont want to call anymore. I dont want to email back and forth.. Im just done.
 
lloose said:
I always thought their customer service was so so. They do what they say, but don't really push for much more. I got my purchase date wrong on my registration, been in contact with the several times about it, even sent in my receipt.... and months later, its still not changed. Furthest I got was somebody saying "I will fix it right now", and they never followed through. Luckly I am going to upgrade my card before I have to worry about the warranty, otherwise I would put up a little more of a fit.

Edit: I know im going to get a PM or a reply saying "hi im so and so and i work for Evga. I will fix your problem" (I've posted before and gotten replies/pm's like this before). I am just done with EVGA. I dont want to call anymore. I dont want to email back and forth.. Im just done.
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yeah, but was it evga's fault that you "got my purchase date wrong on my registration"... lol...
Not trying to be mean or anything, but if the root of the problem stems from yourself and not the company, I just cant blame them for taking thier time about it. But when I RMA my defective card, and they overnight me a new one? That was totally cool of them.
 
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