I hate MSI

Status
Not open for further replies.
K

koopaGG

2[H]4U
Joined
Jan 3, 2006
Messages
3,238
They received my card the 28th of August (7800GTX burnt out) and they said they have a 10 day turn around. My RMA status is still "Processing" and its already the friggin 19th of September! I dont know if anyone here has had to actually call MSI and try to talk to a representative but it seems like they really dont want you to call. If you have to wait for an RMA guy, you have to hit 1 every 20 seconds to keep friggin waiting!
/vent

Has anyone here had to RMA an MSI card before? I'm wondering if I'm the only one getting screwed right now. :mad:
 
Send an email off to Kyle. He might be able talk to someone where you've not been able to.
 
Wow, hitting a button to stay on hold :(

I second the person that suggested that Kyle may be able to help you.
 
I know this is for a video card but I have had nothing but problems with there motherboards. Two of the guys I work with decided to put those boards in a bunch of computers that I ended up having to fix. The board was always the problem.

One of them is now my server, it took an act of god to get it to work correct.
 
they rma'd my 7900GT for almost 2 months, but while i'm waiting, they temporarily give me a 7800GTX, so i think MSI representative is good, well at least here.
 
cooter said:
I know this is for a video card but I have had nothing but problems with there motherboards. Two of the guys I work with decided to put those boards in a bunch of computers that I ended up having to fix. The board was always the problem.

One of them is now my server, it took an act of god to get it to work correct.
Click to expand...

I agree. Their mobos suck.
 
i had one msi mobo; KT4V-L. bought it for 75 bucks back in 2003 and ran it with my barton 2600. worked well, but it did only what it advertised it would do, which was no biggy.

just sold it recently on e-bay for 75 bucks :D
 
I love MSI. Every single one of my 5 computers runs an MSI motherboard. In fact, I won't buy anything else for my personal use.

I've RMA'd a lot of stuff to MSI over the years as that is the primary brand sold where I work (very low failure rate, just high volume) and never have any issues.

In fact a few months ago, I had to RMA a 6800GT agp and they sent me a 6800Ultra as a replacement without asking or having to wait any longer then normal.
 
cooter said:
I know this is for a video card but I have had nothing but problems with there motherboards. Two of the guys I work with decided to put those boards in a bunch of computers that I ended up having to fix. The board was always the problem.

One of them is now my server, it took an act of god to get it to work correct.
Click to expand...

:confused: If they sucked so bad, why the heck did you use one as a server? It's that supposed to be a little more mission critical than a desktop?

Of course, I'm on the opposite end of the spectrum. I've many MSI products that just keep on working and working very well (my mobo is one of them).
 
so far my MSI 8800GTX has given me nothing but high framerates. no complaints here.
 
My friend had an MSI motherboard (K8-series, I think) that had a lot of issues before he RMA'd it but my own MSI 975X board has been pretty good to me. All hardware companies will put out problematic products. I don't know much about their service, though.
 
I RMAed to MSI once. My 1900XT was causing lockups after about an hour or so of use. Sent it in and it took them about 20 days to get a new card back to me. Slow as hell, buuuuuut that new card was an 8800GTS 640... I'd buy MSI again.
 
Well I finally got to talk to a representative...

"Sorry sir, that card is all out of stock, we will have some more in shortly"

When the hell was I gonna hear about that? As far as I knew the card had been sent like they told me and it was going to be here 2 days ago at the latest. Then I got a call from them yesterday telling me it shipped and i can expect it in a week, they won't even rush ship it. Just the fact they didn' tell me nor were they gonna tell me my card was out of stock is reason enough to rush one out to me.
 
Killa_2327 said:
Well I finally got to talk to a representative...

"Sorry sir, that card is all out of stock, we will have some more in shortly"

When the hell was I gonna hear about that? As far as I knew the card had been sent like they told me and it was going to be here 2 days ago at the latest. Then I got a call from them yesterday telling me it shipped and i can expect it in a week, they won't even rush ship it. Just the fact they didn' tell me nor were they gonna tell me my card was out of stock is reason enough to rush one out to me.
Click to expand...

Keep calling. You will end up with an 8800, because I can't imagine they are getting large quantities of 7800's. They may even be sending you one right now(unless you're on AGP, which would suck for you).
 
Ya ask and see if they can't send you another card instead of the 7800 since you have been w/o a computer for XX days or whatever.. a good sob story ;)
 
Today I finally got my card back from MSI

THEY SENT ME MY FUCKING CARD BACK

It does not work, you put it in, the pc won't boot, there is visible heat damage on the friggin card!!! Why have I been waiting a month to receive my card back!? They told me mine was out of stock, so they send me mine back?!

I WILL NEVER EVER buy an MSI product ever again after this bullshit.

Just got off the phone with them

"Our records show that we sent you a replacement card..."
Well obviously not! My damn card is right here!
 
So I just got off the phone with the guy again because they called me back, they swear to me this is a replacement card, yet I explain to him how the serial numbers are exactly the same and the damage is in the same spots. They are sending me a shipping label and they will send me "another" replacement" as soon as they receive my card. I really do not understand how he can lie to me blatantly like that over the phone, it's not like I'm making up shit to ruin his day, but to wait a month to receive a new card because they told me my card was dead and they would send me a replacement, after all that, to get my card back is bullshit. He was trying to tell me that my problem might of been a loose fan, so they will send a new fan out. The card shorts out the motherboard because it fried itself hard...
 
I understand your pain, been there. But shouting and cussing how you won't be ever buying another MSI product again wouldn't make me want to help you if I were an MSI rep. I'd try being really nice so I could at least get a new replacement card.


On a side note, if it's the same card they sent you again, it is total bull$hit!
 
jaegertech said:
I RMAed to MSI once. My 1900XT was causing lockups after about an hour or so of use. Sent it in and it took them about 20 days to get a new card back to me. Slow as hell, buuuuuut that new card was an 8800GTS 640... I'd buy MSI again.
Click to expand...

....you RMA'd an ATI card and got an 8800 GTS back? What the hell?
 
silent-circuit said:
....you RMA'd an ATI card and got an 8800 GTS back? What the hell?
Click to expand...

Yeppers. I guess they were on the hook to give me an equivalent or better card and there were only two Radeon models available that were faster at the time, so they just shipped out a 8800, brand new one to boot. I gotta tell ya, I just about had to scrape my jaw off the floor when I saw what was in the box.
 
silent-circuit said:
....you RMA'd an ATI card and got an 8800 GTS back? What the hell?
Click to expand...

I had a similar thing happen, although not an 'upgrade'. RMA'd an X1800GTO, and got back a GeForce 7600GT. Not only was I unhappy that I got a moderate downgrade, but it also was a dual-slot card, so wouldn't fit in my Shuttle system, and an nVidia card, so couldn't do triple-output with my onboard Radeon Xpress chip.

After a lot of bitching and moaning (and RMA'ing the 7600GT - and then getting the same card back), I finally got them to give me a single-slot ATI card of "roughly the same performance" as the X1800GTO, which (at the time), was the X1900GT.

Took something nuts like 3 months to get all sorted out, and while the X1900GT was a good performer, the fan always ran at 100%, so was rather deafening.

As a result, compared to the great customer service I've received from BFG, eVGA, and ATI themselves on other products over the many years I've been buying 3d cards, I tend to stay away from MSI. I wouldn't say they are a BAD brand, by any stretch of the imagination, they are just "aggressively mediocre", and in a field where there are so many shining stars, that's not (IMHO) a good place to be...
 
I have every right to be extremely mad at them (that means yelling), because at least other people that received there replacement, upgrade or downgrade (although if I sent in an Nvidia card and got an ATI card or vice versa, I think I would be upset), they still received a working card. I received the same non working card after waiting a month. That is simply unacceptable, no matter which way you look at it, and it makes them look like a piss poor company.
 
Killa_2327 said:
I have every right to be extremely mad at them (that means yelling), because at least other people that received there replacement, upgrade or downgrade (although if I sent in an Nvidia card and got an ATI card or vice versa, I think I would be upset), they still received a working card. I received the same non working card after waiting a month. That is simply unacceptable, no matter which way you look at it, and it makes them look like a piss poor company.
Click to expand...

Why yell at us though? Direct your anger to MSI, we can't do much for you here.
 
munkle said:
Why yell at us though? Direct your anger to MSI, we can't do much for you here.
Click to expand...

Hey guy, back off. He has every right to be angry, and he's not yelling AT us. Get over yourself. He just wanted to share his story with us and hear what others have to say about MSI's customer support.

To the OP: Sorry you had to go through all that crap. I'm afraid I'm gonna have to chime in with some of the others here though and say MSI is a very good company. There's always going to be lazy employees and incompetant bureaucrats no matter what company you buy from. I hope you get your things sorted out.
 
wow seems US MSI RMA serivce sucks ass... Over here in Canuckistan (Canada. :p ) i had my MSI k8n Neo2 platinum fail completely after it had been slowly declining (but working for the most part. ) for about a year... turn around? FOUR DAYS! I was in shock and awe when i shipped on monday and was able to go pick up my motherboard on friday (got the notice thursday. ) it was amazing.

ASUS on the other hand...

A8N SLi SE RIP - Aug 24
A8N SLi SE (or better :D ) replacement = STILL WAITING >_<
 
The thing that gets ME about MSI is the fact that they continue to sell/allow distributers to sell their MSI P35 Neo2-FR motherboard.

I bought one from mwave.com, had lots of problems with it not remembering my drive order so I kept getting missing bootmgr messages. So I flashed to the latest bios hoping to fix the problem and then I couldin't get a post half the time, and the other half the time I couldin't get into windows.

Since newegg has a much better way of providing feedback to other customers I went to their website to warn other customers about my experience but guess what? Everyone already new about the problem!
Quotes:
"Cons: board did not post after updating the bios as per MSI's instructions"
"Cons: If you buy it against my warnings, do not run the MSI Live Update utilities to install the updated BIOS!"
"Cons: DON'T UPDATE YOUR BOIS!!"
"Cons: do not update bios using the MSI utility. after hours of work putting a new system together, I didn't listen to other reviewers and updated anyways. System would not post at all after that (even with all the tricks)."

It's a known problem that flashing to the latest bios kills the motherboard and yet MSI continues to sell the board and allow you to flash the bios. I upgraded the bios via their windows live update (only way to do it), so it automatically chose the bios to upgrade with. It's within MSI's means to detect the specific motherboard and give a message saying you shouldin't flash it, but they just keep on allowing it to happen and keep on selling those motherboards.

I have been without a decent system for about 3 weeks now, all thanks to MSI. Luckily for me I still had a 30 day warranty from mwave and didn't have to deal with MSI directly. I should get my ASUS motherboard by early next week. I am a little peeved that newegg and mwave (and other retailers) are continuing to sell the board, they should take it upon themselves to do the right thing and quit selling these to the unknowing public.

To top it all off, I had just created a raid 5 array with 3 500GB drives and copied all my data from my two 320GB drives to it. Over 600GB of data on an array created with the raid chipset on the MSI board. What are the chances that my nvidia raid will see it? Yeah, im probably out of my 600+GB of data too (thanks to MSI).

So to top if off.. THANKS MSI!!!
 
Suggestion: if your MSI hardware dies, don't replace it with ASUS. Their customer support is just as bad.
 
Status
Not open for further replies.
Back
Top