Alright, I've been trying to handle Dell now for 2 hours, first I got contact of a woman who arranged for pickup of my first monitor, but I needed to have it picked up at my work in Fremont, so I called Airborn Express who wasn't able to do that so they just cancelled it and now I've been waiting 40 minutes on tech support, who is what their original representative said I needed to talk to to see if this is an allowable issue or something they can fix, I waited on that line for 30 mins when I was hung up on, by accident I suppose. Now I have 2 Dell 2001FP's with a defective back light in the top left corner, I'll get 1 more replacement, and then I'll DEMAND 100% of my money back, INCLUDING tax, cause this is absolute bullshit. So I expect another 2 hours of Dell on the phone to first find out if this is something they should fix, if it's something I can get replacements for at all, which I know it is, it's a god damn defective back light, they should fix the mother fucking thing, not send out thousands of dollars in similarly defective replacements....... after that I'll have to re-setup pickup for the first monitor, and after I receive the 3rd one I'll have to send back the 2nd one, unless the 2nd or 1st one gets fixed that is. So no matter what, Dell is out 1,000 dollars, though they may end up being out 4,000 dollars, this is what having HORRIBLE tech support gets them though.... well, I'll tell you what happened in the end, however I recommend AGAINST the purchase of any Dell product that could be defective in any way.....
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I Hate Dell!!!
- Thread starter Zeke
- Start date
Feel better now? 
I'm sure Dell will make good. Seems like their business practice of replacing displays is going to cost them alot of cash, but they also appear to be going the extra mile to ensure people get a quality product (eventually). It would be wiser to have better QA.
Anyway it is precisely Dell's exchange policy that I decided to get two of these displays despite several complaints in various forums.
Good luck!
PS Fremont, WA?
I'm sure Dell will make good. Seems like their business practice of replacing displays is going to cost them alot of cash, but they also appear to be going the extra mile to ensure people get a quality product (eventually). It would be wiser to have better QA.
Anyway it is precisely Dell's exchange policy that I decided to get two of these displays despite several complaints in various forums.
Good luck!
PS Fremont, WA?
after pressing the correct numbers go get support for my dell monitor, I was linked up to a nice Indian man who I was easily able to communicate with, unfortunately, he wasnt the correc tperson to talk to about Dell monitors, their extensions were screwed up.... another 50 minutes wasted.... I'm going to see if I can work this out by email now, if not, I will demand ALL of the money back including tax, and I'll just wait for the better 12ms LCD's to come out later this year, and get one of those... I'm not going to except a monitor that comes with a defective backlight, given that the backlights are what eventually give out and cause LCD's to stop working....
P.s. Fremont California, not WA
P.s. Fremont California, not WA
Next time try emailing them it makes for a lot less grief. Its easier to wait for an email than wait on the phone, plus you have proof of transactions. I, like you, got pissed off beyond belief with there absolutely useless phone support. The email support is not much better but it beats getting pissed being on hold like I get.
I feel your pain because I felt it too. Dell may as well turn off all phone support its useless and just pisses off customers.
I feel your pain because I felt it too. Dell may as well turn off all phone support its useless and just pisses off customers.
they're trying to cheat me out of my money by preventing me from contacating them... they will keep me from being able to contact them and deal with them and then charge me the 1,000 for this monitor, I honestly think it may be part of Dell's strategy.......... Also, I did the damaged form on their web site, do I also send them an email? if so, to where?
I still have it, I have 2 of them, but the reason that LCD's give-out in the end is cause the back light dies, now what kind of a dumb fuck would I be to keep a monitor that already has a defective back light? I'd rather have a few dead pixels than a defective backlight, hell, pixels can be massaged out
Listen man, nearly ALL 2001FPs have this back light bright spot. It is believed to be simply the way the back light is positioned and powered. If 90% of a product has some "annomaly," is it a defect, or are 10% just exceptions? If if was a real defect, then Dell would be forced to recall all of them.
Now, does that monitor have an extended warrenty on the back light (nearly all LCDs do)? If it does, then your fear of it being defective and suddenly dying on you are unwarrented because Dell would/should cover it in their warrenty program for however long the warrenty lasts. My VP171b has a three year warrenty, for example.
You've got to calm down. Dealing with tech support gets everyone stressed out. But if you have two monitors that are flawless but for a little bright spot in the corner of the monitor, don't worry about it.
I've read of people getting a 2001FP on these boards and having the edges of the whole screen dead, etc. That cannot be "massaged out." What if that happened to the third 2001FP Dell sends you? Would you call them up and "DEMAND" all of "your" money back while you have three of their monitors in your house? You think they want to deal with assholes? They don't.
Think things through before you do them and don't be an asshole to them. Then when you do get sombody on the line who can help you, tell them calmly the problem and what you had to go through, and you may end up getting what you want, whatever that may be. If you are an asshole they don't have to be nice, you know. Besides the fact that Dell doesn't recognize that "defect" as a real defect, from what I've heard.
Good luck.
Now, does that monitor have an extended warrenty on the back light (nearly all LCDs do)? If it does, then your fear of it being defective and suddenly dying on you are unwarrented because Dell would/should cover it in their warrenty program for however long the warrenty lasts. My VP171b has a three year warrenty, for example.
You've got to calm down. Dealing with tech support gets everyone stressed out. But if you have two monitors that are flawless but for a little bright spot in the corner of the monitor, don't worry about it.
I've read of people getting a 2001FP on these boards and having the edges of the whole screen dead, etc. That cannot be "massaged out." What if that happened to the third 2001FP Dell sends you? Would you call them up and "DEMAND" all of "your" money back while you have three of their monitors in your house? You think they want to deal with assholes? They don't.
Think things through before you do them and don't be an asshole to them. Then when you do get sombody on the line who can help you, tell them calmly the problem and what you had to go through, and you may end up getting what you want, whatever that may be. If you are an asshole they don't have to be nice, you know. Besides the fact that Dell doesn't recognize that "defect" as a real defect, from what I've heard.
Good luck.
yakz part deux
Limp Gawd
- Joined
- Oct 3, 2001
- Messages
- 158
My 2001fp is great. This entire product line (and possibly all of Dell Customer Relations) is quite obviously out to get you, so you should box and return all 2001fps you have purchased before you are murdered in your sleep by uneven backlighting.
yakz^2
yakz^2
Ah, the voice of reason. May your stay here be long. This man agrees with me and didn't even know it.
Dell became the ridiculously successful company it is today by not alienating its customers. They want to sell you a quality product. Unfortunately, they have an immense number of customers, so in order to move things along faster -- get a tech. agents direct number. No more waiting on hold, and no more explaining your story over and over. This employee can't afford to talk to you every day for a month trying to resolve this, so if you don't trust the company itself, trust that this individual will try to fix the problem and get your out of their hair ASAP.
And the kicker. Return it. If you're not happy and something is bothering you, don't pay $800 (or if you missed the deal $1000) for it. It's not worth it, and then I don't have to read "Dell sucks" anymore.
j/kI know a guy who lost a leg to a backlight with a full metal jacket in the Afghan wilderness... Never saw the damn thing coming. So then he called Dell and they sent him a new leg, cept its got a few off-color blotches. He called them back and they sent him another, and another, and another... Still he aint got no leg that he likes.
Whoopsee.
Whoopsee.
I FINALLY GOT IT WORKED OUT, Dell has sent my 3rd replacement, my 2nd one is getting picked up at my work tomorrow, and the 1st one will be sent back after I get the 3rd one, so hopefully I won't get another busted one the 3rd time!
Well, anyways, Dell is out 2,000 dollars, who knows, maybe it'll be 3,000!! Heck, I'll put Dell out of business!
Well, anyways, Dell is out 2,000 dollars, who knows, maybe it'll be 3,000!! Heck, I'll put Dell out of business!
Originally posted by Zeke
I FINALLY GOT IT WORKED OUT, Dell has sent my 3rd replacement, my 2nd one is getting picked up at my work tomorrow, and the 1st one will be sent back after I get the 3rd one, so hopefully I won't get another busted one the 3rd time!
Well, anyways, Dell is out 2,000 dollars, who knows, maybe it'll be 3,000!! Heck, I'll put Dell out of business!
You sound like you don't realize you have to return the bad monitors. . . I see where you said the "1st one will be sent back" but uh. . . you have to send all but the one you paid for back. Dell is never "out" any money because if you're late returning any of them, they just charge your credit card (again). I'm not sure why you keep saying that.
dude, I know I send back all of the monitors except for 1, that 1 will be the 1 I essentially paid for, but I don't pay for the replacements, because they are in my warranty, so yes, Dell is "out" the money, because they can't legally restock items that were returned as defective, it's exactly as I said above, what exactly don't you understand? And what do you mean "late", this is in my warranty, so as long as I return within a few days after I receive the replacements, then I don't get charged, and they don't charge me for replacements because the problem, the defective backlight, is also in the warranty...
Sorry to post this in your thread, but i didn't want to make a new one. This is probably a dumb question, but you guys mentioned "massaging out" dead pixels...is that actually possible? and how would you do it correctly? just push down over the dead pixel and rub?? Sorry, i feel dumb asking this because it sounds rediculous to me...but i've heard of crazier things working (example: dead hard drive in freezer...seriously saved a college friend of mine who lost all her papers and had no where else to go but me )
)Let's put this another way. You don't actually believe that Dell is just going to sit on the "defective" monitors and lose their money, do you? Either they will
1) restock the item as used, open box, or refurbished (no offense, but I don't trust your knowledge of what is "legal"), or
2) send it right back to the manufacturer as defective, recouping their investment.
Either way, Dell is hardly in the hole for 2 or 3 grand. At most, they are in the hole for the difference between the cost of a new and used 2001FP.
fine, then they're out a few hundred bucks, either way, those jerks who don't give a rat's ass about customer service get what's comin to them. I keep seing articles even in the newspaper that they provide the worst customer service, hell, I knew it before I bought this monitor, I just thought the quality control on a monitor in the 1,000 dollar range would be better than this....
Blame the panels on LG/Philips I believe.
As far as customer service, I've had better luck in my dealings with Dell than I have had with Apple and many others. I've had them replace the mainboard and monitor in my laptop (in house) and when my hard drive died I called them at 1am and had a new one by 9am. The CD burner was equally fast. This laptop gets knocked around a lot and it's handled it well, but they've provided incredible support.
As far as customer service, I've had better luck in my dealings with Dell than I have had with Apple and many others. I've had them replace the mainboard and monitor in my laptop (in house) and when my hard drive died I called them at 1am and had a new one by 9am. The CD burner was equally fast. This laptop gets knocked around a lot and it's handled it well, but they've provided incredible support.
FragMagnet
[H]ard|Gawd
- Joined
- Mar 11, 2000
- Messages
- 1,529
I believe the "illegal" part (on both sides of the border) is if they re-sealed a returned item and then re-sold it as "new" (like a mouse I bought from E.B. once, this thing had been shit-kicked, yet the packaging was perfect. I didn't catch on, until I seen the salesman take an empty game box off the shelf, the sealed software from under the counter, run into the back room, and return in less than a minute with it boxed/resealed. When I asked him about it, he said "oh yeah, we have the machine in the back !!)
Reselling it as used, refurbished, etc. Or sending it out as a warranty replacement, is "legal" as far as I've heard.
Reselling it as used, refurbished, etc. Or sending it out as a warranty replacement, is "legal" as far as I've heard.
freak, those statements aren't contradicting, I hate dell, so them being out of money makes me happy, and their customer service angers me, both are about my disliking Dell, maybe you need to take an English class or something instead of jumping on the "zeke is bipolar" bandwagon....
eke, you're fickle, you're contradictory, and you're compositionally obtuse. Your history of discussion concerning the 2001FP has been an insult to the ideal of clear and concise thought. It is no mystery why the "Zeke is bipolar" and "just ignore Zeke" bandwagons have become so full as of late. Instead of projecting your composition/comprehension deficiencies onto others, I suggest you learn to express yourself more clearly and consistently, instead of rambling on with every fickle Dell 2001FP thought that enters your brain.
Your primary mistake lies in assuming that Dell has control over the quality of 2001FP monitors they purchase from their vendor. This is certainly not the case. They don't make the monitors, and they don't fix the monitors. All they can do is replace monitors that are returned to them, or refund your money when you are not happy.
This brings us to the second point. Dell has sent out two replacement monitors in an effort to make you happy. You also have the option of returning the monitor for any reason within their window, and receiving a refund. In fact, you originally believed Dell to be out as much as 4000 dollars in their efforts to please you. Yet you still recommended against purchasing a monitor from Dell. Scratch that, you recommend against purchasing (from Dell) any product that might be defective in any way. Can you name one other vendor that will go to these lengths to please their customers? I certainly cannot.
Third, half of your anger at Dell seems to stem from the fact that Airborne would not pick up a package at your work (no surprise there), and that a line was accidentally disconnected during your conversations with Dell. Neither of which are Dell's fault (I sincerely doubt that the Dell tech hung up on you, and phone lines are notoriously unreliable).
Fourth, you incorrectly associate Dell's predicted out of pocket loss with horrible tech support.
eke, you can rant against Dell all you want. Just don't expect everyone else to listen willingly, and not call you on errors and inconsistencies.
Your primary mistake lies in assuming that Dell has control over the quality of 2001FP monitors they purchase from their vendor. This is certainly not the case. They don't make the monitors, and they don't fix the monitors. All they can do is replace monitors that are returned to them, or refund your money when you are not happy.
This brings us to the second point. Dell has sent out two replacement monitors in an effort to make you happy. You also have the option of returning the monitor for any reason within their window, and receiving a refund. In fact, you originally believed Dell to be out as much as 4000 dollars in their efforts to please you. Yet you still recommended against purchasing a monitor from Dell. Scratch that, you recommend against purchasing (from Dell) any product that might be defective in any way. Can you name one other vendor that will go to these lengths to please their customers? I certainly cannot.
Third, half of your anger at Dell seems to stem from the fact that Airborne would not pick up a package at your work (no surprise there), and that a line was accidentally disconnected during your conversations with Dell. Neither of which are Dell's fault (I sincerely doubt that the Dell tech hung up on you, and phone lines are notoriously unreliable).
Fourth, you incorrectly associate Dell's predicted out of pocket loss with horrible tech support.
eke, you can rant against Dell all you want. Just don't expect everyone else to listen willingly, and not call you on errors and inconsistencies.
it's not that they wouldn't pick it up at my work, it's that the lady didnt tell me where I needed to mail it to, I assume the hub in Austin now, but she didn't give me any info more than that. Secondly, companies like www.xoxide.com Will do more than Dell, they will make personal offers and help you in any way possible. www.newegg.com also go a long way to please their customers, and www.frozencpu.com too. But whatever dude, go ahead and flame me, watch me care I post these threads so people can read about exactly what happened to me, and make their judgement, and conduct themselves in the way of their decision, they don't have to believe me or dissprove me, but people like you who got nothing better to do than compose a flame post for 15 minutes and spank your one eyed monster in your parent's bed feel the need try to act superior to me. Well, whatever, chingalo, I don't care.
I post these threads so people can read about exactly what happened to me, and make their judgement, and conduct themselves in the way of their decision, they don't have to believe me or dissprove me, but people like you who got nothing better to do than compose a flame post for 15 minutes and spank your one eyed monster in your parent's bed feel the need try to act superior to me. Well, whatever, chingalo, I don't care.Originally posted by Zeke
it's not that they wouldn't pick it up at my work, it's that the lady didnt tell me where I needed to mail it to, I assume the hub in Austin now, but she didn't give me any info more than that. Secondly, companies like www.xoxide.com Will do more than Dell, they will make personal offers and help you in any way possible. www.newegg.com also go a long way to please their customers, and www.frozencpu.com too. But whatever dude, go ahead and flame me, watch me care
Well I for one think you've failed to do that. What I've read seems more like enraged complaining than anything else and the facts aren't clear.
it is an enraged complaint, because since my experience has been bad with Dell, hence the title "I hate Dell", my review has essentially become a complaint. A bad review IS complaint, afterall.......... I'm hoping the 3rd time is a charm, I think so far about 1/2 of the people on these forums have received a defective monitor, if not more....
I would just like to add in a note about my experience with dell support.
I recieved a 2001fp, nice monitor but it has the backlight issue and the pixel rows are too far apart giving the monitor "lines" everywhere. My eyes are very sensitive to these the things and I can hardly look at the 2001fp without seeing lthe lines, even from normal seating distance.
Anyway, I requested an exchange hoping that the exchanged monitor wouldn't be as bad. My exchange wasn't better- it was worse. Dead pixels and more of a brightness issue.
Well, here is where support gets tricky. Even though I exchanged the monitor and returned the origional (got a confirmation email about the return) my account was still showig a 1066 charge outstanding. So, i have 801 and 1066 on my card even though I have 1 monitor.
Well, over the last 2 weeks I have called dell 6 times about A.The additional charge on my account and B.Trying to get a return. Finally, today, I was able to get a return authorization for a full refund. However, the additional charge is still on my account so back to the phones I go. I have been very frustrated by this process.
I do commend Dell for trying to support consumers, only one of the CSRs I talked to had any attitude, which is suprising. I do think that Dell should refine their customer support process and issue tracking system because 2 week turnaround times = 1/2 of your return window (I'm outside mine and had to get "special permission").
I recieved a 2001fp, nice monitor but it has the backlight issue and the pixel rows are too far apart giving the monitor "lines" everywhere. My eyes are very sensitive to these the things and I can hardly look at the 2001fp without seeing lthe lines, even from normal seating distance.
Anyway, I requested an exchange hoping that the exchanged monitor wouldn't be as bad. My exchange wasn't better- it was worse. Dead pixels and more of a brightness issue.
Well, here is where support gets tricky. Even though I exchanged the monitor and returned the origional (got a confirmation email about the return) my account was still showig a 1066 charge outstanding. So, i have 801 and 1066 on my card even though I have 1 monitor.
Well, over the last 2 weeks I have called dell 6 times about A.The additional charge on my account and B.Trying to get a return. Finally, today, I was able to get a return authorization for a full refund. However, the additional charge is still on my account so back to the phones I go. I have been very frustrated by this process.
I do commend Dell for trying to support consumers, only one of the CSRs I talked to had any attitude, which is suprising. I do think that Dell should refine their customer support process and issue tracking system because 2 week turnaround times = 1/2 of your return window (I'm outside mine and had to get "special permission").
My experience with Newegg tells me different. A great company, but they will not go the distance that Dell will, especially with monitors and customer satisfaction. Same goes for FCPU. Never heard of xoxide, but it's good to know that other places will go to the lengths that Dell will.
But whatever dude, go ahead and flame me, watch me care
The fact that you even respond shows that you do care, cool smilie aside. That said, the fine line that divides critical observation and flaming is often overlooked by those with an underdeveloped reading comprehension, just as it was overlooked by you.
Your post is a misguided rant against Dell. You did not include the exact details of your experience, just the basic topology from your pov. It is not an informed, clearly expressed opinion that others can use as a decision basis.
Masturbation insults lose their luster past the age of 18. If talking about "spanking it" somehow excites you, feel free to continue. Otherwise, you might want to leave this crap for tomorrow's homeroom chuckles.