How to fix windows 10 not booting

Discussion in 'Operating Systems' started by mnewxcv, Feb 1, 2019.

  1. mnewxcv

    mnewxcv [H]ardness Supreme

    Mar 4, 2007
    Alright guys, I am at a stand still right now. A family member's computer is failing to completely boot. I suspect it has something to do with a shut down during update scenario but I could be wrong.

    The problem is the computer will get to the user selection screen, you can log in, but then it is just a black screen or windows background, sometimes with task bar (after waiting a long time), and windows is completely unresponsive minus the cursor. No icons appear, task manager wont open, etc.

    Tried automatic startup repair, advanced startup repair, says it cannot fix. System restore would not restore to either of the 2 restore points. Within command prompt from USB boot drive, system file scan finds no problems. Safe mode boots BUT is unresponsive minus cursor, which if you try to click the start menu, a pop up says process unresponsive, end or cancel, which ending appears to restart explorer.exe (taskbar goes away for a second then comes back).

    Any thoughts on how to fix this other than a complete reinstall?