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How is Intel on RMAs?

K

kapkorn

Gawd
Joined
Feb 19, 2002
Messages
829
I have a 3.2GHZ Northwood that only works when HTing is disabled (without crashing that is) and sometimes has troubles on cold boots.


I narrowed it down to the CPU. I dont know if it is a retail or OEM CPU or not.


How picky are they on RMAs and does it matter if it was OEM? I know with AMD it does.
 
No they do not offer warranty with OEMs, and I tried to RMA with intel once with a processor that was shipped to me with bent pins....I like to call Intel microsoft JR., lol.....They'll say ok, thank you, have a nice day......They only offer the 3 year warranty with Retail processors, hope that clears this up. If you read them the numbers off of your processor they will be able to tell you whether it is retail or OEM, by the numbers I mean physically remove your heatsink and clean off the thermal interface material with a cotton ball and some alcohol. Write everything thats on that processor down.......
 
Had an incident where artic silver 5 hardened between my cpu and heatsink(not retail heatsink)
So when i ended up taking off the heatsink it ripped the cpu out of the socket and bent a few pins and broke 1 off.

Called Intel , they said its not covered under warrently, flirted with the girl from intel and she told me she'd try and get it RMA'd for me. But ultimatly it was the depots call. Sent it off and had a new one in 3weeks.

So just hope for a female on the other end of that phone :p
 
I RMA'd a 2.4B about 3 months ago, with the wrong heatsink, I might add, and had absolutely no problem. Give them just the info they need without volunteering anything and you should be OK.
 
I don't think so...when I RMA'ed they only asked that the processor be sent back.
 
If Intel's RMA procedure is anything like their processors... it'll take forever to process, and it'll come back really really hot :p



sidenote: no im not an AMD fan boy, i have a few intel systems too
 
I have a cpu in the process. The technician ask that I send my cpu with the intel hsf.

He said to me to send the processor and the technician will decide what to do because Intel does not guarantee a cpu for broken pin. Five mins later I had an email saying to send to a specific adress and that the cpu would be replace.

Seems quite easy.
 
Intel is actually pretty good about things like that. I've never had any issues with them.
 
kapkorn said:
I have a 3.2GHZ Northwood that only works when HTing is disabled (without crashing that is) and sometimes has troubles on cold boots.


I narrowed it down to the CPU. I dont know if it is a retail or OEM CPU or not.


How picky are they on RMAs and does it matter if it was OEM? I know with AMD it does.
Click to expand...
Before you start RMAing that thing. You ARE using Windows XP, right? It clearly states in the processor instruction guides that HT will only work in WinXP and must be disabled for all other Operating Systems.
 
sac_tagg said:
Before you start RMAing that thing. You ARE using Windows XP, right? It clearly states in the processor instruction guides that HT will only work in WinXP and must be disabled for all other Operating Systems.
Click to expand...

it dosent really matter, if the os dosent support HT it just wont use it, i ran 2k on my 2.8C for a while with HT turned on just fine...
 
Yeah I am using XP, PC runs 100% stable with HT disabled.


Theyre only open when I am gone on weekdays, so I have to wait, bah.
 
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