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How is dells return policy on lcds?

M

munkle

[H]F Junkie
Joined
Jan 16, 2005
Messages
11,799
I want to pick up a 2005fpw but im worried about backlight issues and dead pixles, I know dell will exchange it but do they pay for the return shipping? and how long does it take to exchange one.

Edit: is there any coupons for the monitors right now? :p
 
I went through 4 lcds before deciding to keep the first one they sent me so their return policy is pretty good though worrisome since they don't really have any set policy. The amount of time they gave to return each monitor was different, either 19 days or 8 days after ship date, they sent me an obviously refurbed used monitor, terrible condition not to mention it had over 9 dead pixels on white. The other monitors all had problems as well so I wonder if they just ship out defective monitors in the first place when someone requests an exchange. They also only put $400 for the return invoice on the monitors (this was back when the original cost of the monitor was $1200 new) which piqued my curiousity. You would think that if they were sending me new defect free monitors they'd want to charge me more than $400 for them if I had decided to keep them...
 
21 day return policy for new unit if defective or full refund, no questions asked. After that, you pretty much fucked with refurbished units.
 
How do they handle returns? Do they send out the replacement and you send back the original? Or do you send the original and they send out the replacement?
 
WCES Ryan said:
How do they handle returns? Do they send out the replacement and you send back the original? Or do you send the original and they send out the replacement?
Click to expand...

They overnight you a new one with a return label for the bad one.
 
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