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How do Dell exchanges work? 2005FPS

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peacetilence

2[H]4U
Joined
Sep 23, 2004
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Sorry if this is the wrong forum but it's somewhat related

I'm highly interested in the 2005FPW but I can't live with dead pixels or backlight bleeding as this will be my first LCD. I'm young, self employed, without a lot of free cash, and will be staring at this monitor 6-12 hours a day. Can anyone tell me how Dell exchanges work if I happen to recieve a monitor that I'm unsatisfied with? People say that Dell sends you a new monitor within a day or two but I wanted to know if that is only if you buy with credit. I have to buy the monitor with a checking card and can't afford to have two monitors paid for at the same time but if I have to replace it how will that work? Thanks.

PS, Has anyone bought one of these within the last couple of weeks and experienced backlight issues or dead pixels? I think I know what I'm getting myself into...but I really need a perfect version of this monitor.
 
I just got an A01, manufactured in March 05 and I have some backlight leakage, but it's not too bad. There were no dead pixels though. After talking to several Dell reps (I'm talking about Dell Canada) about backlight leakage, they've agreed to send me out a new unit. I was told that once I received the new unit, I had 25 days to send back to old one, sounds good. Right now, I'm just waiting for the other one to arrive. I was not told that I'd be charged for anything, and the last person I talked was very helpful, after I went through the reps in India.

BTW. The connection to India must be very poor. The line was scratchy, and often the music dropped out and faded back in while I was on hold. You would think there was rats chewing the phone lines as I was speaking to them. I've had the same experiences with other companies that have outsourced their tech support as well.
 
tweakerxp said:
I just got an A01, manufactured in March 05 and I have some backlight leakage, but it's not too bad. There were no dead pixels though. After talking to several Dell reps (I'm talking about Dell Canada) about backlight leakage, they've agreed to send me out a new unit. I was told that once I received the new unit, I had 25 days to send back to old one, sounds good. Right now, I'm just waiting for the other one to arrive. I was not told that I'd be charged for anything, and the last person I talked was very helpful, after I went through the reps in India.

BTW. The connection to India must be very poor. The line was scratchy, and often the music dropped out and faded back in while I was on hold. You would think there was rats chewing the phone lines as I was speaking to them. I've had the same experiences with other companies that have outsourced their tech support as well.
Click to expand...

Thanks for warning me ahead of time about the lines, I don't use a landline anymore but mobile phone and that cuts out when I'm calling someone two blocks away. Will have to call them from a relatives house I guess. Thanks, I now have little reservations of buying this monitor.
 
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